Archived SEL/GSTL - MyCheckout

[Amanda Cantwell]

I think the shipping is free if you use a red card or s spend 35 like regular online

It still makes guests pay for shipping when you use mycheckout at my store

at my store its free ship no min when placed through mycheckout

 

[Dog]

at my store its free ship no min when placed through mycheckout

Damn I wish. Sometimes we lose the sale through mycheckout when they realize they have to pay shipping since “I could do the same thing at home”

 

[REDcardJJ]

Damn I wish. Sometimes we lose the sale through mycheckout when they realize they have to pay shipping since “I could do the same thing at home”

that's exactly why shipping is supposed to be free on myCheckout -- to save the sale for your store

you should have an ETL mySupport that

 

[PackAndCry]

Damn I wish. Sometimes we lose the sale through mycheckout when they realize they have to pay shipping since “I could do the same thing at home”

They're doing the myCheckout through the app for that and not trying to do it through the normal Spot app, right?

 

[Hardlinesmaster]

Use mycheckout App only. Training guide stated it very clearly, not to use target.com. Because of that phone part & getting store credit.

 

[Amanda Cantwell]

that's exactly why shipping is supposed to be free on myCheckout -- to save the sale for your store

you should have an ETL mySupport that

this. shipping should be free, assuming you're using the mycheckout app. if not, call CSC or my support.

 

[Dog]

Yeah I’m absolutely using the mycheckout app had no idea it was supposed to be free, I asked my GSTL and he said “unfortunately that’s just the way it is” but if that’s not “just the way it is” I think we will have a lot more success with mycheckout

Thank you guys. You’re always helping me out!

 

[Amanda Cantwell]

Yeah I’m absolutely using the mycheckout app had no idea it was supposed to be free, I asked my GSTL and he said “unfortunately that’s just the way it is” but if that’s not “just the way it is” I think we will have a lot more success with mycheckout

CSC/Mysupport it, or talk to your ETL GE. it is not "just the way it is".

if they don't believe you "oh I was in line at [nearby store] and I heard them tell a guest shipping was always free when they ordered it in store"


"I was in nearby store and I heard...." is my go to move for bringing up TBR stuff

 

[Dog]

CSC/Mysupport it, or talk to your ETL GE. it is not "just the way it is".

if they don't believe you "oh I was in line at [nearby store] and I heard them tell a guest shipping was always free when they ordered it in store"


"I was in nearby store and I heard...." is my go to move for bringing up TBR stuff

Thank you I can’t wait to try and get our Mycheckout sales back up

 

[Hardlinesmaster]

Thank you I can’t wait to try and get our Mycheckout sales back up

I have done free shipping on a non spot card with shipping under 25.00 twice. Try & see what happens. Watch for the guest reaction on free shipping

 

[Leo47]

So yesterday I went to go try it and it was actually working! I told the guest to put her card in, she’s about to and then she says “oh can I use my team member discount?” I pressed back to see if there was a way to enter her TM# and the entire thing crashed and even after rebooting it it doesn’t load lmfao tried to use it today and every single one wasn’t working

 

[Amanda Cantwell]

So yesterday I went to go try it and it was actually working! I told the guest to put her card in, she’s about to and then she says “oh can I use my team member discount?” I pressed back to see if there was a way to enter her TM# and the entire thing crashed and even after rebooting it it doesn’t load lmfao tried to use it today and every single one wasn’t working

I have learned the very hard way— once the payment screen comes on DO NOT INTURRIPT OR IT WILL CRASH/FAIL.

FWIW ™ discount can be added I believe as a promo code.

 

[Leo47]

I have learned the very hard way— once the payment screen comes on DO NOT INTURRIPT OR IT WILL CRASH/FAIL.

FWIW ™ discount can be added I believe as a promo code.

Sigh I was so close

 

[Hardlinesmaster]

Promo code is where the discount number goes, just like on target.com.

 

[REDcardJJ]

I have learned the very hard way— once the payment screen comes on DO NOT INTURRIPT OR IT WILL CRASH/FAIL.

FWIW ™ discount can be added I believe as a promo code.

if you press the cancel button on the verifone device you should be able to cancel the payment and go back

it’s 50/50 if it breaks it or not tho

 

[SL101]

I just double-checked w/ my STL..... she claims we STILL do not receive 100% of the sale. The Save the Sale concept is for Target as a whole. Her words, not mine. ( I'd hate to think she is spreading misinformation. )

Side bar: The last company I worked for took about 2 years to fully transition the process, finally allowing the order store to receive 100% credit for the sale.

THIS! How could the store placing the order possibly receive the sale if the item is coming out of someone else's inventory?

 

[BREAKITOUT]

Has anyone figured out how to view my checkout reporting? I used to be able to view it under store reports but it’s gone

 

[Mikuhl]

This thing is so scary. Have to check before every sale to make sure its connected. Had it take the money from the guest, but didn't go to the receipt screen. Thankfully a minute later it gave back the money in her bank.

 

[Hardlinesmaster]

Has anyone figured out how to view my checkout reporting? I used to be able to view it under store reports but it’s gone

Move to mpm2 app on zebra.

 

[BREAKITOUT]

@Hardlinesmaster thanks for replying. Can you verify that it’s an accurate reporting? Or when it updates? Ours always reads zero even when the team has placed orders the day before

 

[REDcardJJ]

@Hardlinesmaster thanks for replying. Can you verify that it’s an accurate reporting? Or when it updates? Ours always reads zero even when the team has placed orders the day before

is it not in greenfield anymore?

 

[BREAKITOUT]

I can’t find it but if you can please tell me how to get to it!

 

[Hardlinesmaster]

I think it’s under guest experience in Green Day. Search for my checkout on workbench

 

[BullseyeBabe]

Now every guest advocate is supposed to ask every guest if they found everything they were looking for and then call us over to save the sale. If I had plenty of people scheduled I might be able to do that but...

 

[Ashfromoldsite]

If you don’t give each cashier equal time with it, how would a reward program be fair?