I was stuck in electronics last week for a few hours due to a call-out (I have only worked there to cover a break or two). It was fairly steady and I sold number items that I was able to attach a service plane to, but this week was talked to, as I did not make goal for this. The leader that spoke to me said the reports don't lie and if I wanted to continue to be scheduled there I would have to show some improvement. I tired to explain that the stupid LOD just put me there to cover a sick call and that I know what I sold and what sold service plans for (I guessing that it was 50/50, but most items did not prompt me, so I had to scan the little brochure). She did not even want to hear what I had to say. I wanted to ask her about accessories, as I know these count, as well, but just kept my mouth shut. She is the same leader that yelled at me when I first started, as I did not push the Red Card hard enough, although on several occasions guests asked to speak to the manager after she would not take no for an answer. I also noticed that her name was on this report and she sold only one item and sold no accessories or service plan with it. I was at 200% for accessories sold (best in the store) and 11% for service plans. Not sure what what good scores are, but I am just really upset at the way she treated me.
itsajob - only if you like being yelled at.