MEGATHREAD Target myDevices

[LogisticsFox]

I've noticed this issue in my store but I think it has more to do with TM's being in a rush and not making sure the item got stowed into the loc. Sometimes iOS does hang when you type something in or you accidentally catch a different barcode than you intended. I would say keeping their use in the back at a minimum is a good call.

 

[ClearanceMaster]

Has anyone played with auto-print since the new update? We were having problems with the item clearing out of the workload. I scanned a whole rack and put it up.. then at the end of the day we were missing those items. I went back and doublechecked and sure enough, they were marked.. but it didnt clear. My TL screams at us if we use it now.

 

[DoWork]

I have no issues back stocking with the myDevice. If you pay attention, there are no problems.

 

[ClearanceMaster]

I have no issues back stocking with the myDevice. If you pay attention, there are no problems.

Tell that to my BRTL. He had one tm just backstocking all day and literally FOUGHT with a tm trying to pull a batch and asking them to switch to a mydevice for 15 minutes. I spoke up to an LOD and they made the tm backstocking pull the batch since they wouldnt give up the pda. He was pissed.

 

[Produce Queen]

I've noticed issues with both stow, toss and updating counts. You hit the button and it just doesn't register. You often have to do it multiple times. So if you don't look every time to be sure, you're going to have mistakes.

 

[POG997]

Has anyone played with auto-print since the new update? We were having problems with the item clearing out of the workload. I scanned a whole rack and put it up.. then at the end of the day we were missing those items. I went back and doublechecked and sure enough, they were marked.. but it didnt clear. My TL screams at us if we use it now.

We experimented the other day to see if the update had fixed the issues with auto-print and it hadn't. The items the TM using auto-print ticketed did not come out of the batch and I can all but guarantee from past experience that that means her rework amount will be astronomical on the detail report next week.

We're firmly instructing everyone that touches pricing at all to avoid auto-print. We don't want a score in the low 50s again from thousands upon thousands of tickets of "rework"

 

[Triscuit]

Has anyone played with auto-print since the new update? We were having problems with the item clearing out of the workload. I scanned a whole rack and put it up.. then at the end of the day we were missing those items. I went back and doublechecked and sure enough, they were marked.. but it didnt clear. My TL screams at us if we use it now.

We are having the same problem, except auto print isnt the issue with us. It will occur randomly. Coworker scanned all of ready to wear, had 600 total tickets for the area. In the end, it only knocked down to 560, despite having marked over 3 racks of stuff. I had to go back through and check and sure enough a lot of what what still showing in the workload was already marked. I tested this with auto print on, and off and it occurred both ways. We are now having the problem of lets say, we have 20 DPCIs in the backroom, scan everything, go and check and there is 8 items left. Go through the list and see it is stuff we already marked. Okay ... so I activate everything an hit 0 tickets. Go back though, and the same 8 items are still in here. Wont come out unless A-Activated with a PDA.
Its getting so frustrating especially after scanning and area and not sure what you did and didnt do when trying to clear out the remaining things.

 

[ClearanceMaster]

We are having the same problem, except auto print isnt the issue with us. It will occur randomly. Coworker scanned all of ready to wear, had 600 total tickets for the area. In the end, it only knocked down to 560, despite having marked over 3 racks of stuff. I had to go back through and check and sure enough a lot of what what still showing in the workload was already marked. I tested this with auto print on, and off and it occurred both ways. We are now having the problem of lets say, we have 20 DPCIs in the backroom, scan everything, go and check and there is 8 items left. Go through the list and see it is stuff we already marked. Okay ... so I activate everything an hit 0 tickets. Go back though, and the same 8 items are still in here. Wont come out unless A-Activated with a PDA.
Its getting so frustrating especially after scanning and area and not sure what you did and didnt do when trying to clear out the remaining things.

I agree i have had problems without auto-print on. But whats left in the gun is usually only like 1/4 of what it would have been. Though, when we marked the denim shorts, all 100+ dpcis of them didnt clear now matter how slow i scanned with auto print on and off.
At least the check mark helps a litle, as it now will show that i scanned it "from the back" even though I never scrolled over to key it that way

 

[POG997]

We are now having the problem of lets say, we have 20 DPCIs in the backroom, scan everything, go and check and there is 8 items left. Go through the list and see it is stuff we already marked. Okay ... so I activate everything an hit 0 tickets. Go back though, and the same 8 items are still in here. Wont come out unless A-Activated with a PDA.
Its getting so frustrating especially after scanning and area and not sure what you did and didnt do when trying to clear out the remaining things.

I'm sure you've already tried this, but on the off-chance: We had the same issue with the backroom yesterday. We had 7 DPCIs that two of us had to have hit activate on a dozen times before I realized that unless I scrolled over and made sure that in the back was selected they wouldn't clear from the backroom batch. Once we selected in the back while activating each one they cleared out fine.

 

[Ajax11]

I agree i have had problems without auto-print on. But whats left in the gun is usually only like 1/4 of what it would have been. Though, when we marked the denim shorts, all 100+ dpcis of them didnt clear now matter how slow i scanned with auto print on and off.
At least the check mark helps a litle, as it now will show that i scanned it "from the back" even though I never scrolled over to key it that way

I'm about ready to just keep using auto-print, if Target wants the scores to be decent then don't go 3-4 releases with the same problem and basically no official communication from them on the issue.

 

[Hardlinesmaster]

I'm about ready to just keep using auto-print, if Target wants the scores to be decent then don't go 3-4 releases with the same problem and basically no official communication from them on the issue.

Hey @OtherGuy, see above, please.

 

[OtherGuy]

So yesterday I was scanning instocks and occasionally the task I was doing would randomly disappear. Anyone else have this issue?

Can you expand on this? Like the black bar with the next suggested task would be blank?

I was told on the down low, there is a problem when using the MyDevice to backstock, it's not locating the product? We are to only use PDAS now, and they (what few we have) are being labeled for backroom use only.

I have not seen any issues with stowing besides possibly the issue below of users not hitting the button. The only other thing I can think of is the MyDevice does not show up on the BRLA report (working on it). The items are always located though.

I've noticed issues with both stow, toss and updating counts. You hit the button and it just doesn't register. You often have to do it multiple times. So if you don't look every time to be sure, you're going to have mistakes.

Is the issue the tappable area is not big enough? Or is it when you are clicking it you are getting the red "!"?

Hey @OtherGuy, see above, please.

I've passed along all the price change change comments on to the team. The things I know that could cause issues right now that's being worked on are:
1. If you do price changes in tomorrows work load while in today's workload, it will not clear the task
2. You can't work ahead on Friday's, so even if you select tomorrows workload it will not clear.

 

[asidius]

Can you expand on this? Like the black bar with the next suggested task would be blank?

The task would auto complete itself without me finishing it and it would throw me into the next task. It could be someone entering the task and completing it but I'm not sure. It's a rare problem but has happened a few times.

 

[OtherGuy]

The task would auto complete itself without me finishing it and it would throw me into the next task. It could be someone entering the task and completing it but I'm not sure. It's a rare problem but has happened a few times.

Huh, I have 2 wild hunches:
1. Your device is pointed at a different store, ensure that your device is pointed at your store number by checking the options page of MyWork
2. Another TM really hates researching and is skipping a bunch of the tasks (I'm assuming you are at least in/near the aisle of the task so you could tell if a TM was actually researching those tasks)

I'd ask you'd either call it into the CSC or if you'd rather share with me the store/DPCI/date/appox time, but I'd imagine if it is dropping off the screen you'd probably not know the DPCI, which would make it hard to know the cause of why the task was completed without you completing it.

 

[ClearanceMaster]

Can you expand on this? Like the black bar with the next suggested task would be blank?


I have not seen any issues with stowing besides possibly the issue below of users not hitting the button. The only other thing I can think of is the MyDevice does not show up on the BRLA report (working on it). The items are always located though.


Is the issue the tappable area is not big enough? Or is it when you are clicking it you are getting the red "!"?


I've passed along all the price change change comments on to the team. The things I know that could cause issues right now that's being worked on are:
1. If you do price changes in tomorrows work load while in today's workload, it will not clear the task
2. You can't work ahead on Friday's, so even if you select tomorrows workload it will not clear.

I just posted about not being able to do Monday's work on friday. But I deleted it when I saw this post.

As far as anyone knows if you complete today's workload 100% and go into tomorrow's (during the week) the items should still come out correct? We've been working ahead all week and haven't noticed a problem until today.

 

[Circle9]

The task would auto complete itself without me finishing it and it would throw me into the next task. It could be someone entering the task and completing it but I'm not sure. It's a rare problem but has happened a few times.

Are they rigs or research? I think I've had this happen a few times on days when there's a few people doing instocks. So probably somebody got to it before you.

 

[OtherGuy]

I just posted about not being able to do Monday's work on friday. But I deleted it when I saw this post.

As far as anyone knows if you complete today's workload 100% and go into tomorrow's (during the week) the items should still come out correct? We've been working ahead all week and haven't noticed a problem until today.

Correct, it is only Friday's that tomorrow's work will cause trouble.

 

[Triscuit]

Correct, it is only Friday's that tomorrow's work will cause trouble.

Hmm just on Monday we were trying to get ahead for tuesday, and we started scanning labels but they werent coming out of the list.Hit activate, still in there. Tried 3 or 4 times to get them out and they wouldnt. But on tuesday they came right out.

 

[OtherGuy]

Hmm just on Monday we were trying to get ahead for tuesday, and we started scanning labels but they werent coming out of the list.Hit activate, still in there. Tried 3 or 4 times to get them out and they wouldnt. But on tuesday they came right out.

Make sure you are actually in Tomorrow's work load and not in today's.

 

[BoxCutter]

This happens almost every week: The RIG will be a package of batteries with multiple locations (checklanes, aisle outposts, and electronics).

The location of the RIG to research will be the front end battery endcap (not the large floor display spinner). I will scan the bar code on the package and the location will automatically slide to the next location, which is the battery outpost on A-side. The first few times this happened, I didn't notice and entered the count. I would look at the next location and it would be the outpost on C-side. I would slide the locations back and see the A-side task was completed but the checklane task was still open. I would then adjust the counts for the other tasks when I came to them to make sure the on-floor counts were correct.

This started when we switched to the myDevices and still continues. And, it is only with a battery RIG. Does this happen to anyone else?

 

[Goingstrong]

@OtherGuy one thing I was thinking that might be nice, I ,over how we can key in an aisle and see all pogs or what signs are there.

I would love if I could search for pt or mpg and it show all active Pam aisles in the store.

 

[Bosch]

This happens almost every week: The RIG will be a package of batteries with multiple locations (checklanes, aisle outposts, and electronics).

The location of the RIG to research will be the front end battery endcap (not the large floor display spinner). I will scan the bar code on the package and the location will automatically slide to the next location, which is the battery outpost on A-side. The first few times this happened, I didn't notice and entered the count. I would look at the next location and it would be the outpost on C-side. I would slide the locations back and see the A-side task was completed but the checklane task was still open. I would then adjust the counts for the other tasks when I came to them to make sure the on-floor counts were correct.

This started when we switched to the myDevices and still continues. And, it is only with a battery RIG. Does this happen to anyone else?

You have to watch, when scanning packages not the shelf labels. It will tend to read the label and find the correct location you are at, but packages not as much. And always scan the package not the shelf.

If it is not the right item but it is a rig item, the my device will bring up the I think the first location or other rig it can find. So you have pay attention to the screen.

Not a big deal for me.

 

[mrknownothing]

I'm tired of seeing this message since I updated...
View attachment 1086

THIS. @OtherGuy, what is the deal with this? I get it several times when I log in, then it occurs at random thereafter.

 

[paokinawa]

Another problem I'm having is printing a display 3x5. If the item is on sale, any type gift card deal or whatever, if the item has a sale sign I cannot print a normal display 3x5. I have repeatedly tried all the options available, all the 3x5 and all the 3x3. I even grabbed a pda and tried and it still wouldn't work.

 

[RunForACallBox]

Another problem I'm having is printing a display 3x5. If the item is on sale, any type gift card deal or whatever, if the item has a sale sign I cannot print a normal display 3x5. I have repeatedly tried all the options available, all the 3x5 and all the 3x3. I even grabbed a pda and tried and it still wouldn't work.

I had this issue with the displays over in shoes Thursday. It printed a sale 3x3. What I did was go to the date where the sale ends and print that and it printed the regular price. To be honest I hate the print sign and label on the iPods. It's just terrible and needs a overhaul or something. Can't use a PDA now either since SIGN app was removed. Labels app only now.