MEGATHREAD Target myDevices

[Bosch]

My fix for the scanner not working is to tap the search icon, then tap cancel. This will usually reactivate the scanner.

This works more times than not. Now if we could keep them working more than three hours. After that amount of time they or their network gives up connecting to each other.

 

[Retail Girl]

The alerts are useless. Half the time they don't go through. Of those that do, most of them show up about 10 minutes after the fact, making them useless. And even then, unless I have the stupid thing in my hand, or it's quiet in the store, those of us on the front end team can't hear the alerts, anyway...even with the volume turned all the way up.

Big fail, there.

Still no work around for the last selling price when a guest brings up an item that has gone salvage (either to buy or return). No clue how my store will handle that one.

 

[RunForACallBox]

On BF I had alerts on, and REDwire had a big delay in delivering them on the iPod (I had a PDA logged in on RW, too and it was dinging the whole night one right after the other for overdue flexible fulfillments to idle transactions to change requests, anyway I opened RW on the iPod and like 85 alerts started coming in. That thing was freaking out. Thought I broke it. I'm surprised it didn't crash out.

 

[thatcashierdude]

I like alerts on the PDA. They have an obnoxious ba-ding! sound they make three times. The iPods only make this sound once and they are very quiet about it.

 

[doodlebug]

I only went through a few pages, so I'm not sure if this has been discussed already...but has anyone been having issues with redwire going blank? It'll work fine for a while but sometimes I'll open it up and it's just a blank white screen...the only way I can figure to fix it is reboot. Wouldn't be so bad if it wasn't logging me out every two seconds on top of it.

 

[Bosch]

I only went through a few pages, so I'm not sure if this has been discussed already...but has anyone been having issues with redwire going blank? It'll work fine for a while but sometimes I'll open it up and it's just a blank white screen...the only way I can figure to fix it is reboot. Wouldn't be so bad if it wasn't logging me out every two seconds on top of it.

Seems to be totally normal. Happens after a couple hours of use at my store.

 

[UIguy]

Yes. Right in the middle of doing RSCH and oops login again. I'm like, I'm still the same person I was when you kicked me out.

Annoying. Especially when I am on the phone with a guest or other store.

Yes; something is very wrong here...and its new. You're supposed to always stay logged in and only get kicked out after two hours of inactivity. My suggestion... bombard the CSC with reports of this until it's fixed. From what I'm hearing, nobody knows what's causing the problem... so they need more reports of it so they can isolate and fix the problem.

UIguy, did you ever find anything else out about the scanner not responding sometimes? It still does it, but ive figured out sometimes force closing the app and reopening it will bring it back up, but sometimes it stills requires a reboot.

No; I still haven't been able to figure out exactly what makes the scanner quit... and without being able to consistently recreate it, it's tough to fix. That said, I'm hearing that some progress is being made toward understanding why people get kicked/logged off all the time. Still haven't heard when a fix is coming though.

 

[mrknownothing]

In the last two days, I'm fairly certain I had to log in at least 30 times and reboot at least 10 times. And one device wouldn't even turn on despite having a full battery. Unacceptable.

Yes; something is very wrong here...and its new. You're supposed to always stay logged in and only get kicked out after two hours of inactivity. My suggestion... bombard the CSC with reports of this until it's fixed. From what I'm hearing, nobody knows what's causing the problem... so they need more reports of it so they can isolate and fix the problem.

I complained to one of my ETLs about it. I got the impression he didn't care enough to call the CSC.

This is why we can't have nice things.

I only went through a few pages, so I'm not sure if this has been discussed already...but has anyone been having issues with redwire going blank? It'll work fine for a while but sometimes I'll open it up and it's just a blank white screen...the only way I can figure to fix it is reboot. Wouldn't be so bad if it wasn't logging me out every two seconds on top of it.

Try force closing RedWire instead of rebooting the MyDevice. Double-click the home button, swipe until RedWire is in the center, then swipe up to close RedWire.

 

[UIguy]

Anything you can do to cause the iPod to reboot or get logged out (besides obviously intentionally logging out or rebooting) would be super helpful to know. We need to be able to consistently recreate the problem. I too have seen the same problem, but I can't figure out the pattern and my geeky tech friends are having troubles too... and they've been trying for weeks. (Without the pattern, we can't fix the problem). Are there any clues you think might help here?

 

[RhettB]

There is no pattern. Scan item, 5-10 seconds later, logged out. But not all the time. I have not seen any specific act that can be the catalyst for the logging me out. I'd blame Apple's IOS but that probably will not be liked by some.

 

[mrknownothing]

There is no pattern. Scan item, 5-10 seconds later, logged out. But not all the time. I have not seen any specific act that can be the catalyst for the logging me out. I'd blame Apple's IOS but that probably will not be liked by some.

I'm not an iOS fanboy, but I doubt it's the operating system. The PDAs (especially the alerts) have always had logout issues, though not to the extent of what we deal with on the MyDevices. Now the scanners that randomly stop working, that's a whole 'nother animal.

 

[RhettB]

Both are bothersome. You need to scan, and also get alerts. Someone needs to go back to the drawing board.

 

[UIguy]

Both are bothersome. You need to scan, and also get alerts. Someone needs to go back to the drawing board.

Are you saying that you don't get logged out if you're not getting alerts?

 

[UIguy]

There is no pattern. Scan item, 5-10 seconds later, logged out. But not all the time. I have not seen any specific act that can be the catalyst for the logging me out. I'd blame Apple's IOS but that probably will not be liked by some.

I'm not an iOS fanboy, but I doubt it's the operating system. The PDAs (especially the alerts) have always had logout issues, though not to the extent of what we deal with on the MyDevices. Now the scanners that randomly stop working, that's a whole 'nother animal.

You're right... the OS and device type have nothing to do with myWork or login process. Any clues toward making any of these issues happen consistently are helpful.

 

[sigma7]

Two things I've noticed:

1) I never get logged out if I log in and then never actually swipe the myDevice open. I can press the home button to wake up the iPod and look at the recent alerts all day long with one log in. It's only when I actually swipe the iPod open that I have to log back in, and this happens randomly.

2) When swiping to open back up the device after it has gone black, I tend to lose the wifi connection if only for a moment. This is what seems to be causing having to log in multiple times.

I can't figure out any correlation with anything and the scanner crapping out.

 

[Retail Girl]

I noticed no one in my store had problems with the devices not scanning until they did the last update (when the company came in last week, gave us the rest of the devices and upgraded the old ones). Now I hold my breath everytime I use mywork.

 

[Retail Girl]

In the last two days, I'm fairly certain I had to log in at least 30 times and reboot at least 10 times. And one device wouldn't even turn on despite having a full battery. Unacceptable.

Yes; something is very wrong here...and its new. You're supposed to always stay logged in and only get kicked out after two hours of inactivity. My suggestion... bombard the CSC with reports of this until it's fixed. From what I'm hearing, nobody knows what's causing the problem... so they need more reports of it so they can isolate and fix the problem.

I complained to one of my ETLs about it. I got the impression he didn't care enough to call the CSC.

This is why we can't have nice things.

I only went through a few pages, so I'm not sure if this has been discussed already...but has anyone been having issues with redwire going blank? It'll work fine for a while but sometimes I'll open it up and it's just a blank white screen...the only way I can figure to fix it is reboot. Wouldn't be so bad if it wasn't logging me out every two seconds on top of it.

Try force closing RedWire instead of rebooting the MyDevice. Double-click the home button, swipe until RedWire is in the center, then swipe up to close RedWire.

Yep, basically if we have issues with the devices, we have to just deal with them. Our ETLs figure there is no need to bother the csc with stuff like this. My guess is they figure they are either known issues or just hope they'll be fixed on the next update.

Unless an issue makes something completely stop working in our store, they wont call the csc.

 

[RhettB]

Both are bothersome. You need to scan, and also get alerts. Someone needs to go back to the drawing board.

Are you saying that you don't get logged out if you're not getting alerts?

There have been times when I can still read the red wire boards and not get alerts.

 

[Jack of all Workcenters]

Yep, basically if we have issues with the devices, we have to just deal with them. Our ETLs figure there is no need to bother the csc with stuff like this. My guess is they figure they are either known issues or just hope they'll be fixed on the next update.

Unless an issue makes something completely stop working in our store, they wont call the csc.

Mostly because CSC tends to be absolutely useless. Also that one seems to be a global issue which even if you call the csc you'll get the known issue message and not to bother calling.

 

[Circle9]

I really want to like the iPods still but this random logging out thing is really starting to frustrate me. To the point where I'm starting to miss spending 10 minutes trying to find a PDA and spending my shift toggling between apps for instocks.

The mydevices have potential, however, they have a LOT of work to do.
4) Stand Alone Research seems to be present, however, once you've zeroed something out, you can't go back in a mydevice and add more to your total if you find more of said DPCI later on in the same day. For the mydevice, it simply is zero until tomorrow and you have to log into a PDA in order to reflect what you've actually found during the same day, as with the PDA you can continue to add eaches of any given DPCI if you find more.

5) Am I wrong or do they auto drop batches? That's stupid. We don't always need POG fills on carry over sales planners. The names of the batches need to be customized by the user.

It would just seem to me that Target likes to go backwards in doing things even though they think they're moving forward. It's not to say that we can't improve our processes, but they seem to like to undo certain processes that were just fine in favor of what they believe are superior versions, however are ultimately inferior. It's like that they implement change for the sake of implementing change and that's it. It really is mind blowing, to be honest. Maybe certain people have to justify having a job at corporate and so they think of things that aren't necessarily productive just to say they did something to earn their check? Or maybe the people in charge don't have enough of an understanding of how the stores work so they just implement any hair brain scheme that pops into their head without actually thinking it through. What a company.

What about the new instocks process from this past year of only scanning non dotted outs? How stupid. To never, ever have a day during instocks that we scan all outs, including dotted merchandise... well, that assumes perfection at the DC, and perfection at the store. And it assumes perfect followup by leadership who are too tasked to actually follow up on bull crap like that due to the implementation of 4x4s and short staffing.

Now I'm just ranting, hahaha...

The "you can only scan a location once" thing is really annoying. Let me tell you about how many times I update a count and then notice there's a second peg right there Also I've noticed if you're in research mode on the iPods, it only autodrops batches if you're scanning in a task list with items. Doing research on your own means you have manually drop the batch. Unless there's something where it drops them after enough time has passed? Dunno.

Wait, we still scan dotted outs at my store. Only supposed to do it on days when the tasklist has research items instead of just RIGs. Standalone OUTs days you just ignore the dots. Except sometimes I scan the dots anyways because people are kind of spotty about removing the damn things when they're supposed to. And yeah, instocks is such a rantable workcenter.

 

[thatcashierdude]

The whole auto log out thing would be fixed by having it auto sign you out when you clock out. I've said this before, but it looks like target just doesn't want to put the effort in to connect the time clocks to iPods and PDAs.

 

[Retail Girl]

2) The device needs to allow the users to choose the alert sounds. I changed every single sound setting and ringer type I could find to a particular sound file already loaded on the mydevice which I found to be actually audible, and yet that stupid coin sound still plays when there's an alert. The problem with this is that even with the volume level maxed out, it is difficult to actually hear when in the holster, and with my attention usually on something else, I need a louder or lengthier sound or a combination of both in order to actually hear the alerts. If the coin sound is going to be forced down our throats, the volume REALLY needs to be raised.

I can't speak to the rest of your post. But this. Times 1,000. I need something louder and longer. Let me customize it to something that I can hear. Please. I still log into alerts, but mostly can't hear them, so I've learned to stop relying on them.

 

[RunForACallBox]

2) The device needs to allow the users to choose the alert sounds. I changed every single sound setting and ringer type I could find to a particular sound file already loaded on the mydevice which I found to be actually audible, and yet that stupid coin sound still plays when there's an alert. The problem with this is that even with the volume level maxed out, it is difficult to actually hear when in the holster, and with my attention usually on something else, I need a louder or lengthier sound or a combination of both in order to actually hear the alerts. If the coin sound is going to be forced down our throats, the volume REALLY needs to be raised.

I can't speak to the rest of your post. But this. Times 1,000. I need something louder and longer. Let me customize it to something that I can hear. Please. I still log into alerts, but mostly can't hear them, so I've learned to stop relying on them.

Yes, they do need to be louder and changeable. I have kidnapped a LPDA holster for myself and put the iPod in upside down so the speaker is facing up, which helps a little, but alerts aren't even reliable anymore since REDwire.

 

[RunForACallBox]

There is no pattern. Scan item, 5-10 seconds later, logged out. But not all the time. I have not seen any specific act that can be the catalyst for the logging me out. I'd blame Apple's IOS but that probably will not be liked by some.

I'm not an iOS fanboy, but I doubt it's the operating system. The PDAs (especially the alerts) have always had logout issues, though not to the extent of what we deal with on the MyDevices. Now the scanners that randomly stop working, that's a whole 'nother animal.

You're right... the OS and device type have nothing to do with myWork or login process. Any clues toward making any of these issues happen consistently are helpful.

So I paid attention to the logout length, the pattern I saw was when the iPod locks after 15 min of inactivity it will log you out of myWork. Only once today did it just randomly log me out without me scanning or unlocking it.

 

[BigEyedPhish]

I just thought of a cool idea...

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