MEGATHREAD Target myDevices

[asidius]

LPDAs are officially gone at my store today. The regular big PDAs will stay for backroom.

 

[RunForACallBox]

So our PDAs and LPDAs will be non functional in about two weeks. Interesting. Lots of holes to fill and not nearly enough devices for our store.

My store, too. Got to round them up the Monday after Easter.

 

[OtherGuy]

OK. We were told that while it didn't update on the PDAs/LPDAs, it did update the counts on the myDevices. It was not communicated to the team that the counts were now not updated on the myDevices.

There might have been a period of time where this was the case, but I know it for sure isn't that way now.

That would be great. I scan the shelf label, and would get a unique beep and a message on the screen if the product came in on that day's truck, was pulled in the autofill, or was waiting in a batch to be pulled. Instead of entering in a zero or the critical low count, I would just move on to the next task list item.

I don't think this would be an improvement. Our Flow Team is not good at catching mispicks and will just push whatever product is in the case to the floor. Also, they will push product to the wrong location because another similar looking product is in that location (30-count aspirin v. 45-count aspirin). The Drastic Change Count enables us to catch these mistakes sooner rather than later. So, I would prefer the same filter not being applied to the Drastic Change report. Thank you for responding to my original post!

I'm not sure I fully understand your second point, if you knew it was going to be blocked from updating counts you suggested you wouldn't waste time trying to update the count. Are you suggesting in select scenarios even knowing that the count won't go you want to get it on the drastic count report for the next day?

For POGs specifically
with the old pdas or lpdas, you can tell it to drop a batch of only the items in the weekly advertisement, which is usually nothing, instead of New pog fill, which pulls evvvverything whether you need it or not. The myDevice automatically drops NEW when you tie with it, so you get a bunch of stuff thats already at capacity. The ad item only checks off the fill box on the TWT, and saves a ton of time not pulling alot of stuff you dont need. I want that feature on the myDevice

That's not actually how a NEW POG fill works. You'll probably end up with overstock from a new pog fill, but that has more to do with flawed data in your accumulator. I can tell you for a fact that they don't pull everything because many times items will come out on a research batch for a new planogram immediately after you push the original pog fill for it.

It would be nice to have a choice of whether you want to drop a batch (I don't mind if it is still a new pog fill). It would really help with the Fridays that's you have to tie off unset POGs or salesplanners to have green metrics (this is a whole other discussion... The ethics and flaws inherent in doing this isn't really a discussion for this thread).

Sigma7 is correct, the most common issue is your SA is off to begin with. There are a few other scenarios though and that would be if the item is multi-location, it will actually have you pull that item for it's other locations, or if capacity on the POG was higher than it should be. But in a perfect world (we can dream) that "extra" product should be going to the items other locations and if it's a single loc you wouldn't get any extra.

Also @AdItemOnly you can do an Ad only POG fill, scan/key in the POG, hit "Fill from stockroom" and you will see the Ad Fill option IF there are ad items to pull. If you don't see the option either there are no ad items on the POG or the ad items on the POG have 0 qty in back. We just filter it out for you so you don't have to click on it and see you have an empty batch as it's slightly quicker that way.

 

[backroomguy]

Anyone else having the issue with the task list disappearing during research and most of the time having to restart the ipod to get it back?

 

[Hardlinesmaster]

Anyone else having the issue with the task list disappearing during research and most of the time having to restart the ipod to get it back?

@OtherGuy & @UIguy, any ideas?

 

[OtherGuy]

Anyone else having the issue with the task list disappearing during research and most of the time having to restart the ipod to get it back?

Can you expand on "disappearing"? What exactly are you seeing, is the bottom bar blank, does the bar go completely away or maybe something else?

 

[backroomguy]

The bottom bar is blank with what I believe is a red exclamation mark, I will have to double check that tomorrow. Another thing I noticed is multiple team members are able to be in the same task at the same time. Before on the pdas if a team member was in the next task it would take you to the one after.

 

[Hardlinesmaster]

The bottom bar is blank with what I believe is a red exclamation mark, I will have to double check that tomorrow. Another thing I noticed is multiple team members are able to be in the same task at the same time. Before on the pdas if a team member was in the next task it would take you to the one after.

Hey guys, here is the answer! @OtherGuy & @UIguy.

 

[mrknownothing]

Also @AdItemOnly you can do an Ad only POG fill, scan/key in the POG, hit "Fill from stockroom" and you will see the Ad Fill option IF there are ad items to pull. If you don't see the option either there are no ad items on the POG or the ad items on the POG have 0 qty in back. We just filter it out for you so you don't have to click on it and see you have an empty batch as it's slightly quicker that way.

I believe what AdItemOnly was talking about is when you tie a POG (because for whatever mysterious reason, it's not tied), the MyDevice automatically drops a New POG Fill. In this situation, it doesn't give you the option to only fill ad items; that option is only available if you just scan/key the POG number, not if you're tying the POG.

 

[Hardlinesmaster]

Did anyone have fun with my devices being down totally for 3 hours today?

 

[signingminion]

Did anyone have fun with my devices being down totally for 3 hours today?

Nope. I did Tuesday though. Three hours before I had to leave, before I ordered and the order cutoff being when I was done...

 

[Circle9]

The bottom bar is blank with what I believe is a red exclamation mark, I will have to double check that tomorrow. Another thing I noticed is multiple team members are able to be in the same task at the same time. Before on the pdas if a team member was in the next task it would take you to the one after.

This has been a thing for a while now. Though I think from what I've seen, it only puts two people in the same task if there aren't enough to go around for everybody. Or if you manually select a task the device says is already taken. I kind of like it; when you have rough aisles like the back wall of cosmetics, being able to double team it sounds great.

 

[zoned2deep]

This new update is tops. I love that the mywork app will finally tell you if it's trying to load something, with the little "Sorry, please wait a moment" box that pops up. That way, you can tell the difference between the app just failing to work entirely and the app just needing a moment to load. It's a very small change, but it really helps with usability. Also, it seems like the app locks up less frequently these days.

 

[OtherGuy]

The bottom bar is blank with what I believe is a red exclamation mark, I will have to double check that tomorrow.

We haven't seen that issue much recently, you should be able to tap on the red exclamation mark or pull up the task list to refresh it which should save you some time compared to restarting, but I'd like to know if other people are still seeing this issue.

I believe what AdItemOnly was talking about is when you tie a POG (because for whatever mysterious reason, it's not tied), the MyDevice automatically drops a New POG Fill. In this situation, it doesn't give you the option to only fill ad items; that option is only available if you just scan/key the POG number, not if you're tying the POG.

OK, but why would you want to only do an ad fill when tying a new POG? I'm not sure I understand the use case, it seems by doing that you would leave a lot of the items unfilled?

Another thing I noticed is multiple team members are able to be in the same task at the same time. Before on the pdas if a team member was in the next task it would take you to the one after.

This has been a thing for a while now. Though I think from what I've seen, it only puts two people in the same task if there aren't enough to go around for everybody. Or if you manually select a task the device says is already taken. I kind of like it; when you have rough aisles like the back wall of cosmetics, being able to double team it sounds great.

It should guide you past another TM, and as @Circle9 said once the tasks dwindle TMs will start to get the same task, this is because on the PDAs if a user were to get a task but never complete it (say they left for break or the day), it would lock the task from anyone else, and as said you can choose to pick the same task if you wanted.

That said I have discovered something recently and it could be what's causing the system to not always work as expected. If a user is logged into 2+ devices that are doing research it can really make a mess as it only remembers 1 location per user (it always remembers the latest one). So if you sign into multiple devices and don't log out you'll find users are getting the same tasks a lot more often because the system doesn't know that a "user" can be working on multiple tasks.
I'm not sure how often this happens, but if it does happen I could see it being quite confusing.

 

[RunForACallBox]

Something I keep seeing is when you tie a REV and there is nothing in the back it doesn't check it off on TWT, therefore we have to manually drop a fill on a PDA. @OtherGuy @UIguy

 

[mrknownothing]

OK, but why would you want to only do an ad fill when tying a new POG? I'm not sure I understand the use case, it seems by doing that you would leave a lot of the items unfilled?

It's not a new POG. Sometimes, current inline POGs become untied for some unknown reason (probably the same reason SPLs "die"), or someone unties them by mistake. When that happens, it would be nice to be able to re-tie them without generating unnecessarily large batches for the backroom to pull. If tying the POG results in a batch being dropped (whether it's needed or not), we should at least have the option to make it an ad items only fill.

 

[RunForACallBox]

It's not a new POG. Sometimes, current inline POGs become untied for some unknown reason (probably the same reason SPLs "die"), or someone unties them by mistake. When that happens, it would be nice to be able to re-tie them without generating unnecessarily large batches for the backroom to pull. If tying the POG results in a batch being dropped (whether it's needed or not), we should at least have the option to make it an ad items only fill.

Or the option if you need a batch or not. I've done it before and it dropped a batch on a aisle that had no revision just because I accidentally untied it & tied it back and it dropped like a 120 something piece batch. Wasting time.

 

[dannyy315]

Did anyone have fun with my devices being down totally for 3 hours today?

Yep, I opened so I had to deal with this. At least the PDAs still worked.

Side note: Working mornings on the weekends is the best. You get the rest of the day off to hang out with friends and stuff like that.

 

[Patty]

Hi Which devices correspond to which number names ( I.e. 9900 ) We have a big gray thing , a smaller gray thing, and a red thing . Thanks

 

[NitroKing2110]

Hi Which devices correspond to which number names ( I.e. 9900 ) We have a big gray thing , a smaller gray thing, and a red thing . Thanks

9060/9090 are the older "gun-style" pda's. They are being removed from stores soon.

The 9200's are the newer gun-style pda's with a crosshair scanner and the front will say Target MC9200.

The smaller gray thing is an LPDA, also being pulled from stores.

The red thing is a mydevice. See the thread in general chat "New Target Mydevices" they are the replacement for LPDA's and older PDAs. They cannot perform most backroom functions.

 

[RetailWorld]

It's not a new POG. Sometimes, current inline POGs become untied for some unknown reason (probably the same reason SPLs "die"), or someone unties them by mistake. When that happens, it would be nice to be able to re-tie them without generating unnecessarily large batches for the backroom to pull. If tying the POG results in a batch being dropped (whether it's needed or not), we should at least have the option to make it an ad items only fill.

If a POG fill has been done before, it shouldn't redrop another fill.

IE, if you tie an endcap to A25, it drops the POG. The next day you realize it was supposed to be on A27....if you retie it with the myDevice it shouldn't drop another pog as the system knows you dropped a new pog fill for it already.

 

[OtherGuy]

It's not a new POG. Sometimes, current inline POGs become untied for some unknown reason (probably the same reason SPLs "die"), or someone unties them by mistake. When that happens, it would be nice to be able to re-tie them without generating unnecessarily large batches for the backroom to pull. If tying the POG results in a batch being dropped (whether it's needed or not), we should at least have the option to make it an ad items only fill.

Or the option if you need a batch or not. I've done it before and it dropped a batch on a aisle that had no revision just because I accidentally untied it & tied it back and it dropped like a 120 something piece batch. Wasting time.

If a POG fill has been done before, it shouldn't redrop another fill.

IE, if you tie an endcap to A25, it drops the POG. The next day you realize it was supposed to be on A27....if you retie it with the myDevice it shouldn't drop another pog as the system knows you dropped a new pog fill for it already.

I'm guessing people are still using the PDA to tie POGs sometimes because maybe that's messing things up? Because on MyDevice it will only drop in a New/Rev POG fill once for a POG. After that if you untie it and tie it again it won't put in another fill for it because it's already been filled once. @RetailWorld are you stating that it works the way I explained or that's the way you want it to work?

 

[RetailWorld]

In my experience that's the way it works. I haven't seen it drop extra fills.

The only time we're using PDA's to tie stuff now is when we know we don't want a batch to drop. Or we need to double tie an endcap. Example, a carry forward endcap...canned veggies in Market...that thing moved like 3 times during 4th quarter...always a slightly different schematic. A new pog fill would pull out a ton more....communication with the backroom helped with this, we just told them to burn the batch...or do something like pull out just 1 case to fill the floor.

 

[mrknownothing]

I'm guessing people are still using the PDA to tie POGs sometimes because maybe that's messing things up? Because on MyDevice it will only drop in a New/Rev POG fill once for a POG. After that if you untie it and tie it again it won't put in another fill for it because it's already been filled once. @RetailWorld are you stating that it works the way I explained or that's the way you want it to work?

Now that I think about it, the POGs I had to re-tie were old POGs that were tied with a PDA (possibly before the MyDevices even rolled out to my store). This would explain a lot.

 

[RedMan]

HAHAHAHAHAHAAHAHA Today I asked where the M9200s went. You know, the ones that the back room has to use because all the functionality isn't set on the myDevices? My genius STL shipped everything back to the DRC.