Spot sent out communication in 1Qtr last year stating that it violated some privacy laws to give the schedule information over the phone. As a result at the time my store cracked down and for 7-8 months no one was to give schedules over the phone. That was until we had our GSTL's change and then the new to the company GSTL started taking these calls during their shift and giving them out to people on the phone.
There is a problem with doing this:
1) Calling in clogs up the phones for guests (especially during the 4th qtr).
2) If your Operator is anywhere other than TSC it is a violation of right to privacy for a schedule to be posted anywhere a guest can get a hold of it per OSHA.
3) While I do agree TMs/TLs coming off vacation or LOA should be allowed to call its a hard line.
4) Technically, you have no proof that the person you are speaking to on the phone is who they say they are. This can cause issues for some of us who have restraining orders against certain individuals.
5) We are all responsible people (or at least we are supposed to be) its not the responsibility of anyone who answers the store phone to get your schedule that you lost, washed, didn't write down, etc.
6) Most of us have smart phones these days and can easily put our schedule on our phone.
7) Albeit rare for most stores, AP can coach you for copying the schedule either by phone (picture) or copy machine. As they have no proof of what your intent is with the other TM schedules you take with you (came from my ETL-AP). So, remember that if you do either of those.
I am not a hard line person. However, I have CYA'd myself many times by sticking to Best Practice no matter what because in the end I can't be coached for doing what Spot says I am supposed to do.
<sigh> Your entire premise is wrong. There is no law that prohibits an employer from giving an employee their schedule over the phone. I had to LOL and ROFL when you mentioned "OSHA".... I would suggest actually looking up what OSHA is before talking about it. (hint: It has nothing to do with privacy)
"7) Albeit rare for most stores, AP can coach you for copying the schedule either by phone (picture) or copy machine. As they have no proof of what your intent is with the other TM schedules you take with you (came from my ETL-AP). So, remember that if you do either of those."
Uhhhh ok....... because a TM who had evil plans couldn't look at the schedule and say "Ok, Tom is working wednesday at 5PM to 10PM.".... because something called human memory doesn't exist. The only way to record a persons schedule is to write it down or take a picture. You can't just commit it to memory, right? If this was a legit concern, your AP would have no choice but to pull the whole damn schedule off the wall and only let TMs see their own schedule.... Because I mean, you know.... it's not like someone could do something called "memorize" another persons schedule or anything.... no, taking a picture is the only way to remember someones schedule.
"6) Most of us have smart phones these days and can easily put our schedule on our phone."
Find it hilarious you say this, yet the next line you are fully in support of AP writing people up for using their phone for such a purpose. More of that Target "damned if you do, damned if you don't" stuff we all know and love.
"4) Technically, you have no proof that the person you are speaking to on the phone is who they say they are. This can cause issues for some of us who have restraining orders against certain individuals. "
The people who work operator at my store know damn near every TM in the store and can easily recognize their voice. In other words, the operator would have to be a complete moron if Bob (TM Sarah's evil boyfriend) calls the store and the operator somehow confuses Bob's voice for Sarah's. And just an FYI... Target is a public place. If someone means to do you harm, they don't need to know your schedule. They just need to walk the sales floor pretending to be shopping for a few days and eventually they will run in to you.
"2) If your Operator is anywhere other than TSC it is a violation of right to privacy for a schedule to be posted anywhere a guest can get a hold of it per OSHA."
<FACE PALM> Target is not the government!!! You have no "right to privacy" at Target! This is just like those idiots who try to sue Youtube for infringing on their "right to free speech". You only have these rights when dealing with government, not a private company! And again, OSHA has nothing to do with freaking privacy on employee schedules! Target is a private company. If they want to tell TMs their schedule on the wall, over the phone, via e-mail, via text message, or via a freaking giant bill board on the freeway, they have every right to do it. Again - because Target is not the government, you have no "right to privacy" just like you have no "free speech" rights at Target. (this is why Target can drug test your ass and record you all day with cameras) In fact, if the government actually tried to limit how Target provided a schedule, it would actually be unlawful because it would be the government infringing on Target's free speech rights.
