This benefit is becoming more popular and I wanted to get a single point to discuss and answer questions about the position.
Here's the skinny.
An On-Demand Team Member (will appear on the grid as "ODTM") is a Team Member who is no longer regularly scheduled and instead accepts a "stand-by" or "on-call" sort of position. The following attributes will happen for ODTMs.
- The ODTM will not be put on the schedule automatically — the ETL or TL will not schedule the ODTM like they do other Team Members.
- ODTMs must select at least one secondary work center in addition to their primary work center, from which they will be able to view open shifts (ODTMs can only "officially" pick up shifts from these work centers, but they can arrange to come in for any work center shift by talking to their Leadership).
- A new app called "myTime", which replaced UKG Workforce ("Kronos"), will show open shifts from the two work centers, which the ODTM can pick up.
- ODTMs can also cover shifts for other Team Members, reach out to Leadership for available hours, or accept offers when the store calls for help.
On Demand Team Member job codes (your primary job as ODTM) include:
- OD Guest Advocate (cashier/FOS Attendant/Guest Service)
- OD General Merchandise Expert (hardlines)
- OD Fulfillment Expert (OPU/SFS)
- OD Style Consultant (softlines/A&A)
- OD Food & Beverage Expert (dry grocery & MDF)
- for Small Format stores only: OD Small Format TM
The ODTM role is not guaranteed — stores only convert TMs in good standing (not on CCA, for example) to ODTM and the store is capped at having only 10% or less of its total number of non-exempt Team Members (including TLs, although they're not eligible for On Demand roles) as On Demand. Consequently, stores may be unable to convert interested full-time/regular TMs into ODTMs.
A few "catches" or "terms and conditions" that come along with this:
- The ODTM should provide a general availability of when they are most likely to be available to pick up shifts to prevent the store from reaching out when they're not generally available — since in myTime, an ODTM's availability will show "unavailable" 24x7 to prevent automatic scheduling by the software.
- The ODTM must work at least a continuous 4-hour shift every 4 weeks* to remain employed (e.g. working two 3-hour shifts in one 4-week* period will not meet this requirement — it must be a continuous 4 hours clocked in).
- ODTMs who do not work the required 4-hours every 4 weeks* may automatically be terminated.
- ODTMs who pick up shifts via any method (accepting them in myTime, agreeing to cover a shift, accepting an offer to come in) which will cause them to be placed on the schedule for that shift, will be held accountable to that shift — tardiness, absence, or leaving early to/from these shifts may result in the typical disciplinary action for attendance, up to and including termination.
- ODTMs can work a maximum of 40 hours per week — no overtime.
* = as of July 2021, for
college students only, the minimum work requirement window was extended from one 4-hour shift every 4 weeks to every 6 months to accommodate the elimination of the Educational Leave of Absence (ELOA), as college students will be encouraged to adopt this role and many attend school far from their home store, making working every 4 weeks impossible.
Furthermore, if a non-college student ODTM cannot work every 4 weeks, HR may grant flexibility, so long as the ODTM maintains good communication with the store and responds to reach-outs for shifts.
* = also, as of February 12, 2023, the one-shift-every-6-weeks requirement will be lessened to one shift every
4 weeks; as before, if the ODTM cannot work every 4 weeks, they should communicate constantly with the store to avoid automatic termination.
As far as benefits are concerned:
- ODTMs will keep their Team Member Discount as long as they continue to be actively employed by Target.
- Employment benefits, including health benefits, Team Member Life Resources, 401K, and others will be kept from the time they go from regular Team Member to ODTM, and will be assessed for health benefits after 12 months based on hours worked as an ODTM.
- ODTMs will no longer accrue vacation pay (but may use any accrued hours until balance reaches zero).
- ODTMs will no longer be eligible for personal or educational leaves of absence (except when and where required by law).
- ODTMs will not receive a yearly performance review but will continue to be eligible to receive a base pay increase yearly.
Special considerations for certain jurisdictions:
- Stores in Philadelphia, PA; San Francisco, CA; Los Angeles, CA; and Seattle, WA will not participate in the ODTM program due to local laws regarding scheduling.
- Oregon stores must schedule ODTMs at least one shift per month to comply with the Oregon Predictive Scheduling Bill, and can pick up shifts voluntarily. Additionally, Oregon ODTMs must elect to be (a) on or (b) not on a "voluntary standby list" — stores cannot reach out with shift offers, via email, phone, or text, to ODTMs who opted not to be on the voluntary standby list.