A guest was in the OPU line so I walk up to her with my zebra and say “hi, did you have an order pickup?” (You always have to ask because 7 times out of 10 they’ll say “no, a return” even though they’re in the OPU line) and she said “well I guess I need to fucking cancel it since I ordered it and you don’t have it.” And I was like “oh yeah just go to your order details page and press cancel.” She said “well I tried that but it’s making me press a bullshit reason. I don’t need to put my reason I need my money back.” I said “well it won’t let you do it without picking one so just press the “other” option then if you don’t want to pick a reason.” She just pressed some buttons on her phone for like 2 minutes while I just stood there and then she handed me her ID. I said “what’s this for?” She said “MY ORDER.” I was like “the one you just cancelled?” “WHAT DO YOU MEAN CANCELLED I GOT AN EMAIL SAYING IT WAS READY!!!!!!!!!” I was like “I just watched you with my own eyes cancel your order because we didn’t have it???” “NO, MY OTHER ONE IM HERE FOR MY OTHER ONE WHY THE FUCK ARE YOU PLAYING WITH ME IM SO SICK OF YOUR SHIT” I was like “not once did you ever tell me about any other order, I asked if you had one and you told me you were canceling it and I watched you cancel it, how am I supposed to know what else is happening if you don’t tell me?” and she was like “if you LOOKED UP MY NAME when i HANDED YOU my ID you would SEE MY ORDER” “can I see it one more time then?” She said “oh my fucking god” and handed it to me and I typed in her name and big surprise, nothing came up. I told her nothing was coming up so I asked to see her email saying it was ready so I could type in the number. She pulls up the “action needed” email, clearly saying her order was cancelled, but I type in the order number anyways. I was like “yeah nothing comes up on here because if you read what your email says it’s telling you your order was cancelled” She was like “you’re really fucking testing me right now, give me my money back” I was like “again if you read the email it tells you how to get your money back” She was like “I’m not jumping through hoops because YOU took my money without making sure what you had, this is false advertising, you took my money because you had something in stock so I buy it and then you suddenly don’t have it and you still have my money, this is such bullshit” like going on and on and I’m like “you’re getting your money back you just have to press the buttons” and she finally did it and then was like “alright is it back in my account?” And I was like “it’s not going to appear instantly, you’re getting a refund which always takes up to 3 days.” She then ranted for like 5 more minutes and then finally walked away lmao but long story short FUCK ORDER PICKUP
