I sometimes wonder if guests think our back room is tiny. I had a guest, near the end of my time there, she said the same that online said we had it. It was the usual "0 on floor, 0 in back (1 on hand)" mismatch. She said that last time she wanted something, someone went into the back room and found it. I told her that even if the 0 on floor/back was wrong, the computer was not giving a location and therefore it'd be just about impossible to find in the back room. Do guests really not think about how big the back room must be for a store that size, how door locations show it runs the length of the building, turns a corner and keeps going?