- Joined
- Oct 31, 2014
- Messages
- 10
TTOG: I'm sorry that your drink took longer to make than you would have liked. I apologized, explained the circumstances, offered you a free drink for next time, and offered to refund your drink, but since you were having none of that, I'm not sure what you were hoping to accomplish by continuing to gripe about it. Sorry, but despite being "empowered to make it right for the guest", I'm physically incapable of refunding your time.