We had someone try and pull that as well, but their "excuse" was that "the person whose unit they were sending to was injured & discharged, so they couldn't send them now." Sorry, but just because 1 person is injured doesn't mean you can't send it to the UNIT! The GSA actually bought it and returned ALL of it, which, of course, wasn't purchased at OUR store. Even more peculiar was that she was basically returning EVERYTHING on the receipt, but NONE of the coupons had "adjusted" on the receipt so the total was WAYYYY higher than what she actually spent. Fortunately, AP happened to come by (who also happens to be former military), heard the BS story, called the LOD, and they started to adjust all of the coupons and gift cards (which also were all done manually???) She then decided she wanted to keep it all, but they told her they had "already voided the original transaction and would have to manually adjust everything on a new receipt." (Yes, total bs). She obviously wasn't experienced because she just gave up and said, "no, just do the return, I guess..." Totally dejected. 🙁It was totally worth watching all of this to exchange the clock I just bought the other day that was cracked when I opened the box~lol!😀