If any of my GSAs did that, I believe AP would drag them by their ears to come receive a CCA. AP and myself are ultra strict about our coupon policy. We love honest couponers, all good on them, but the rest of them... well, yeah. You aren't allowed to receive cash back from coupons, so that's a K4 Discounts -> K2(?) Mfr -> Proper amount. You were totally doing the right thing in that case.
When there is a gc promo, that processes at the time the items are scanned. The BOGO coupons don't process until the end, so there shouldn't be an issue. Target still gets reimbursed for the product when they redeem the coupon. Now, if it's a BOGO store promo, that won't work because the system won't recognize both items (since one is already free,) UNLESS it's a B2/3/4G1. Sometimes, they try to use multiple BOGO coupons with these to get ALL of them free.
Some automatically take off the maximum if the total purchase is over the maximum allowed. It all depends on the particular coupon. This doesn't just happen at our store, though, I've had it happen at other stores as well.
It's not our POS software, it's the coupon. It happens at other stores too. It's the same type of coding that allows them to use one barcode on multiple products (and scammers to make fake coupons)...rather than actually code the coupon correctly so it picks up the item/price, they use a "generic barcode" for $5.99 or whatever the max allowed is. A friend who worked at a grocery store tested this with an item that was from the same manufacturer, but not the correct item (think it was a Unilever brand) and it took off the maximum.
Time to call AP?
