To that one guest

[griezmanns]

Yeah, I'm aware about the manually entering coupons, but I just feel like there was something fishy going on with Dove-coupon-guest. Apparently (according to other people at my store) she's basically a (self-admitted) shopping addict who tries to always use coupons that don't match anything and insists that we take them.

 

[sher]

I'm just saying you should read the whole coupon so if something *seems* fishy, it will be either confirmed or not. I've had a genuine coupon that didn't work quite right. Ben and Jerry sends coupons for free pints if you complain (and probably every other company too) and it's for a free pint but it takes $5 off when they're only ~$3 at target. Had to be done a certain way to work properly, but there was nothing fishy on my end. Not saying everything was on the up and up in your situation, but if I was an upstanding coupon user and was turned away because of a "feeling," I'd be annoyed.

 

[dannyy315]

One time we had a guest using Suave coupons that said buy one get one free. Everything matched up, but it was trying to take $5 off a $2.89 item. I manually entered in $2.89, but the guest argued I can't change what the coupon does. Of course the GSTL took her side

 

[Marrodox]

One time we had a guest using Suave coupons that said buy one get one free. Everything matched up, but it was trying to take $5 off a $2.89 item. I manually entered in $2.89, but the guest argued I can't change what the coupon does. Of course the GSTL took her side

If any of my GSAs did that, I believe AP would drag them by their ears to come receive a CCA. AP and myself are ultra strict about our coupon policy. We love honest couponers, all good on them, but the rest of them... well, yeah. You aren't allowed to receive cash back from coupons, so that's a K4 Discounts -> K2(?) Mfr -> Proper amount. You were totally doing the right thing in that case.

 

[3LetterDevil]

Yeah, I'm trying to understand this but I'm pretty tired so I may be misunderstanding but the items in question (in reference to my TTOG) were Dove body washes. I'm assuming the gift card was for three Dove products... the person had four Dove items (two regular body washes, and two Dove Men+Care) and two BOGO coupons that said "buy one Dove product get the Dove Men + Care for free".

Another time was for some of those Febreze car fresheners or something that were like buy some Febreze get some free car fresheners... both times the system didn't link the coupons to anything... :S

So I'm thinking that the first one wouldn't be able wouldn't have been able to be used because four products, one gift card and two things free doesn't sound right... I don't know if the last one should have been accepted because I feel like they were trying to use two of the same coupon also...

[/long post]

When there is a gc promo, that processes at the time the items are scanned. The BOGO coupons don't process until the end, so there shouldn't be an issue. Target still gets reimbursed for the product when they redeem the coupon. Now, if it's a BOGO store promo, that won't work because the system won't recognize both items (since one is already free,) UNLESS it's a B2/3/4G1. Sometimes, they try to use multiple BOGO coupons with these to get ALL of them free.

I did a Dove transaction similar to the one you mentioned and had no issue. I bought 2 regular Dove body washes & 2 Dove Men's, used a BOGO coupon & got the $5 gc. It was a $5 gc when you bought 4.

 

[lrou98]

To several guests.....I ask how you are doing today and I'm sincere about it, I listen to your answer and I react accordingly. Now when I ask how are you today, you reply with something like, "Fine and I don't want a card!" Well guess what, I still have to ask you. Then you treat me like an idiot and I explain that is part of my job. There's no way around it Bitches, it's one question and one answer....make the process easier and don't be an asshole. Have a wonderful day.

 

[mrknownothing]

If any of my GSAs did that, I believe AP would drag them by their ears to come receive a CCA. AP and myself are ultra strict about our coupon policy. We love honest couponers, all good on them, but the rest of them... well, yeah. You aren't allowed to receive cash back from coupons, so that's a K4 Discounts -> K2(?) Mfr -> Proper amount. You were totally doing the right thing in that case.

This. BOGO coupons don't have a set amount that they discount, but rather a maximum. In @dannyy315's case, the coupon would've been good up to $5, i.e. it would only take off $5 if the price of the item was at least $5.

 

[3LetterDevil]

This. BOGO coupons don't have a set amount that they discount, but rather a maximum. In @dannyy315's case, the coupon would've been good up to $5, i.e. it would only take off $5 if the price of the item was at least $5.

Some automatically take off the maximum if the total purchase is over the maximum allowed. It all depends on the particular coupon. This doesn't just happen at our store, though, I've had it happen at other stores as well.

 

[mrknownothing]

Some automatically take off the maximum if the total purchase is over the maximum allowed. It all depends on the particular coupon. This doesn't just happen at our store, though, I've had it happen at other stores as well.

That has been happening since I was a cashier. What I posted above is how the coupon is supposed to work, but whoever wrote the POS software overlooked that small detail because apparently the software engineers are expected to Vibe too.

I remember when BOGO coupons required you to type in the amount. I was happy when the POS started requiring you to select an item until I realized that it was just taking off the maximum value of the coupon.

 

[3LetterDevil]

That has been happening since I was a cashier. What I posted above is how the coupon is supposed to work, but whoever wrote the POS software overlooked that small detail because apparently the software engineers are expected to Vibe too.

I remember when BOGO coupons required you to type in the amount. I was happy when the POS started requiring you to select an item until I realized that it was just taking off the maximum value of the coupon.

It's not our POS software, it's the coupon. It happens at other stores too. It's the same type of coding that allows them to use one barcode on multiple products (and scammers to make fake coupons)...rather than actually code the coupon correctly so it picks up the item/price, they use a "generic barcode" for $5.99 or whatever the max allowed is. A friend who worked at a grocery store tested this with an item that was from the same manufacturer, but not the correct item (think it was a Unilever brand) and it took off the maximum.

 

[Kaitii]

TToG

IT'S YOU. THAT COUPONER WITH THE GIANT WAD OF COUPONS WHERE NEARLY EVERY ITEM PROMPTED THE "ACCEPT ANYWAYS" SCREEN and that backup cashier took them all anyways zzz

Oh boy was I glad to see you in my lane. Rung up all the items and then prepared for battle because you hid the fact you had coupons until the very end so I was faced with the wad and all the bags in your cart. Nice. Try. Your whole "no english" crap won't work on me either you clearly know what you're doing and what's going on. No I won't accept a salt shaker coupon for a container of salt. No I won't take this coupon for a 6 pack of Sparkle for that one roll. Pretty much ALL of your coupons were like that. "No coupon no coupon" you said as you put items back on the counter for me to put back when I rejected each coupon. "No shop" you say as you walk away from the cart leaving me victorious. The GSA apologised to the guest, but told me I did the right thing and I did great. That felt so damn good.

 

[lurker]

To that one guest, regarding flex fill.
Guest: I'm here to pickup my order.
Me: It doesn't appear to be ready.
Guest: Why?
Me: Did you get an email confirmation?
Guest: No.
Me: Well since you placed the order 5 minutes ago, I'll have see if they can do now.
Did you really think if the plastic bin, not on the shelf, it will just magically appear in guest services by the time you walk up from domestics!!!!
You now have to wait while we work it in the system, please next time come to guest services and we will help you the old fashion way.

 

[Firefox]

TToG

IT'S YOU. THAT COUPONER WITH THE GIANT WAD OF COUPONS WHERE NEARLY EVERY ITEM PROMPTED THE "ACCEPT ANYWAYS" SCREEN and that backup cashier took them all anyways zzz

Oh boy was I glad to see you in my lane. Rung up all the items and then prepared for battle because you hid the fact you had coupons until the very end so I was faced with the wad and all the bags in your cart. Nice. Try. Your whole "no english" crap won't work on me either you clearly know what you're doing and what's going on. No I won't accept a salt shaker coupon for a container of salt. No I won't take this coupon for a 6 pack of Sparkle for that one roll. Pretty much ALL of your coupons were like that. "No coupon no coupon" you said as you put items back on the counter for me to put back when I rejected each coupon. "No shop" you say as you walk away from the cart leaving me victorious. The GSA apologised to the guest, but told me I did the right thing and I did great. That felt so damn good.

You did perfectly. It might be just me, but I rather enjoy going through a couponer's wad of coupons and declining almost all of them. It's a nice feeling.

 

[redeye58]

Hear that sound?
It's the sound of a SMACKDOWN!!

 

[Kaitii]

I love me a good smackdown during work. Best part was I was just there for backup since I was hardlines that day. I could have just barely missed her but luck was on my side~

I kind of wish she could have called the GSA over to complain so it could have been a double smackdown since that particular one is pretty good at being passive aggressive to couponers (makes my little heart flutter when she does it too).

SrTL saw it too and was pretty impressed. Overall it was a nice win

 

[TallAPGuy]

I wish the GSTL's/GSA would start standing up to couponers. One is OK, and will assist the cashiers if they ask for help, but the other three GSA/TL's and the GE will always just roll over and accept all the coupons. It's infuriating.

 

[redeye58]

Consistency is a good way to drive them off.
If there's even ONE who rolls over, they'll come in looking for that ONE.

 

[GlobalTL123]

Ttog: thanks for inspiring me to get a new avatar after you asked me where the vhs tapes are located.

 

[CleanMyBackRoOm]

Ttog: thanks for inspiring me to get a new avatar after you asked me where the vhs tapes are located.

HAHAHAHAHAHAHA

As an ex electronics TM I remember the dumb questions all too well.

 

[CleanMyBackRoOm]

TToG;

I'm sorry your returning an entire cart of assorted Olay products without a receipt but I am putting this on a snow flake giftcard and there's nothing you can do about it because I know it's stolen by the way your teeth are holding on for dear life.

 

[carramrod]

Maybe it's because I'm just a mean person, but when I'm pissed off or bored, I love to head out to the front lanes with a copy of the coupon policy and slowly stalk my way up and down the registers looking for the tell-tale piles of identical items lined up on the belt. Then I slide over and spend some time reading the fine print on all the coupons and checking the bar codes. The GSA's at my store are too afraid to stand up and do anything so the couponers always get really sad and/or mad when I point out that this one is photocopied, which is fraud, these are for the wrong items, and these three expired two months ago. This one isn't good for travel size, and these are all from another retailer. You can only use one of these per day. Oh, and this one is totally fake and you couldn't even spell Kleenex right. Sorry. Then they dump the whole cart and stomp out saying that they're going to Wal-Mart. Please do. They might not care when you rip them off, but I sure do.

 

[dannyy315]

I had a funny conversation with a guest on the phone this weekend.

Guest: "I was wondering if you have a few toys from the flyer. Do you have item x, item y, and item z?" (I forget what they were called)

Me: (After spending a few minutes trying to find them) "Sorry, I'm having trouble finding them. Which page in the flyer were they?"

Guest: "Page 8"

Me: "All I see are kitchen appliances. Are you sure you're not looking at a flyer from a different store?"

Guest: "No, I'm looking at it right now and it says Toys R Us."

Me: "This is Target -_- "

*Guest hangs up*

 

[Doglover89]

TTOG: you come in every Sunday night and seek me out just to hit on me. You are also over 40 and I am in my late 20s. I keep telling you I am not single (which is a lie) because I am asexual and you are making me extremely uncomfortable. Please leave me alone. Thank you.

 

[redeye58]

TTOG: you come in every Sunday night and seek me out just to hit on me. You are also over 40 and I am in my late 20s. I keep telling you I am not single (which is a lie) because I am asexual and you are making me extremely uncomfortable. Please leave me alone. Thank you.

Time to call AP?
You shouldn't have to tolerate that AT ALL.

 

[commiecorvus]

Time to call AP?
You shouldn't have to tolerate that AT ALL.

Agreed.
The next time you go into work tell your AP what has been happening so that if it happens again you can get on your walkie, call them, or the LOD and have the doucenozzle escorted out of the store forever.