Obviously, with Black Friday having just come and gone, I have a few good ones. For now, we'll just start with one.
GSA calls me and gives me a transaction number to look up and pull video footage of because the guest says she left behind a bag. Of course it's a $900 transaction, so I have to spend about fifteen minutes carefully examining the video to make sure the guest got all her stuff. Sure enough, everything got bagged, she took all the bags, and she left the store with all the bags. Nothing we can do. I call her back, but she doesn't pick up, so I leave her a voicemail saying that she must have misplaced her bag because we don't have it in the store and she left with it. I tell her to call back if she has any questions.
Fast-forward 20 minutes or so, and I get a call asking me to come to guest service. Apparently the lady has called back and is irate because she knows we have her bag, and we are apparently hiding it from her or something. I pick up the phone.
"Hi, my name is (redacted) can I help you find something?"
Then the lady proceeds to go off about how I accused her of being a liar and that she spent $900 at our store so why should she try to steal a bag of shirts? I explained that I wasn't accusing her of anything, but she had left with the bags so there was really nothing I could do. I suggested she check her car again in case it fell under something, but that just pissed her off more. Meanwhile I'm wondering why she cares about $20 worth of shirts when she had $900 to blow at Target, but hey, whatever. Finally, I managed to pawn here off on the LOD and got away before she asked for me again. The last thinks she said was "you're going to have a huge problem on your hands" to which I replied "Yes ma'am, I'm sure I will" before putting her on hold. My ETL-HR, who had heard part of the exchange, came up to me later and told me how amazed she was by how professionally I handled the call. She then spent the next twenty minutes telling me how great of an ETL I would be and how amazing of a job it is. Not really what I want to do with my life, but I appreciate the compliments.
It's worth noting that the bag still has not been found.