To the one guest who doesn't understand what Black Friday is...It lasts all through Friday, it doesn't end at 9:30 when you want me to call another store to hold a TV. It also means everyone is extra pissy, and guest complaints kinda get taken with a grain of salt, and it means team leads, such as mine, sometimes expressly tell team members, like me, to be assertive and aggressive if need be. Yesterday, I was almost trampled. I'm not going to let myself be walked on again.
You wanted me to call another store, tell them to hold a TV. Now, I understand you think it's appropriate, clearly, to go into someone else's place of work and tell them how to do their job. I felt otherwise, and gave you the number, but didn't feel compelled to call them myself to try and get them to do something against Target's Black Friday policy, the one that you protested didn't matter anymore because "Black Friday is over!" people will keep buying the TVs tomorrow, we don't need to bend to you to make sure they all sell. When I tried to explain this, that our sale extended into Saturday and that I couldn't help you, you asked for my name (I have a name tag on but sure?) and told me to be careful with my smart remarks (one of us has to not be a moron) or I'd be out of a job. Then you tried to say, "have a nice day", the most bitchy, disingenuous way to try and get the last word and end the conversation. I'm nearly 30, you do not talk to me like that in my place of work, nosiree.
The look on your face when I told you that you needed to be nicer to people taking time out of their holidays to be bullied by unruly guests, and to please leave my place of work before I had to let management know a guest was threatening me, was priceless.
I then went to radio guest services, told them a woman was coming up front to complain about me, and then attempt to bully them to call another store about a TV. Told them to just take my complaint, and tell the guest that unfortunately I was a realllll jerk and had lied about the store having another TV and that it should be added to said complaint when inevitably requested by this "guest". I was going to make damn sure they didn't get the TV at the other store, and I wanted them to have maximum saltiness thinking they were lied to.
Guest service later told me the complaint was "not being taken very seriously". Gee, I wonder why.