To that one guest

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GSAguy said:
To ALL of those guests: that approach the photo lab counter with their returns. Yes, I can see how you might mistake the photo lab for guest services, but that big red sign that says PHOTO that you just walked under should have been your first clue.
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I had a couple that went up to the photo kiosk and tried to use it as a self checkout once. They stood there for a good 10 minutes pushing buttons before getting my attention and said "This doesn't work? We can't get anything to ring up."
Me, after realizing they weren't trying to get photos: Oh no, self-checkout is over there." 😛🙄
 
TTOG: You ordered a Peppermint Mocha but we were out of the chocolate curls & you HAD to have the chocolate curls.
So then you wanted a Chestnut Praline but we were out & wouldn't be getting any more.
THEN you wanted an Eggnog Latte but eggnog has been out since Christmas so you yelled "NEVER MIND!" & stormed out dramatically.
The holidays are over, bitch; time to return to your regular programming.
 
redeye58 said:
TTOG: You ordered a Peppermint Mocha but we were out of the chocolate curls & you HAD to have the chocolate curls.
So then you wanted a Chestnut Praline but we were out & wouldn't be getting any more.
THEN you wanted an Eggnog Latte but eggnog has been out since Christmas so you yelled "NEVER MIND!" & stormed out dramatically.
The holidays are over, bitch; time to return to your regular programming.
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Does the regular programming mean the Midnight Mint Mochas are back?
 
redeye58 said:
TTOG: You ordered a Peppermint Mocha but we were out of the chocolate curls & you HAD to have the chocolate curls.
So then you wanted a Chestnut Praline but we were out & wouldn't be getting any more.
THEN you wanted an Eggnog Latte but eggnog has been out since Christmas so you yelled "NEVER MIND!" & stormed out dramatically.
The holidays are over, bitch; time to return to your regular programming.
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My store has the OOS flavors covered with “Sorry, out of stock” (or something like that, Not sure of exact verbiage...) labels and people STILL ask for them🙄

That being said, TTOG: don’t get pissy with the SBTM because they are out of the flavor you wanted. “But I haven’t had one yet!!!!” isn’t magically going to make the pumpkin spice stuff appear.
 
shortstuffishere said:
TTOG: You're creepy. You came through my line asking if we had a microwave.. I said yes it's by the deli. You precede to tell me I'm pretty and asked if I was married. For this one afternoon.. yes yes I am. You were obnoxious while waiting in line and kinda rude to the other guest...

and then you ask me "so you're really married huh?" ...yupp I am... "I guess you knew what my next question was huh?"

*shudders* I'm gonna go take a shower now
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We have a pharmacy patient who picks up his cialis and winks at whomever is ringing it up (as long as they’re female.) Makes my skin crawl.
 
TTOG: What bit you in the ass today? I had just come back from lunch and we were in semi-clusterfuck mode. There had been 3 calls for backup before I got back on the floor. The GSTL started prepping a lane for me, while also letting guests know I'd be available soon.

I came around and saw *one* woman coming toward my lane and ask if it was OK to come in. Both the GSTL and I said yes, so she came in. Now, if you had already gotten in line like you claimed, you must be the Flash, because neither the guest or I saw you.

It was only after the guest had already put her stuff on the belt that I saw you try to reach over her and put your items before hers. You then snapped at both me and the guest that "The *right* goes to whoever's NEXT IN LINE" because we said so.


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*Deep breath*
1. We never said anything along those lines.
2. There is no *right* to the line when there's 1 person
And 3. I didn't even know you were anywhere near my line until that guest came in. Only after that did I see you come up behind her and start trying to put your order before hers.

Then after she left, you let out a disgusted sigh and said "Oh, she totally just budded in line...tch."
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*Another deep breath*
Honest to God, people, this isn't a soap opera. I can't deal with this shit on top of the fact that it was completely insane at the time. 🙄🙄😵🙄😵🙄😵😵

I need degreaser....
 
TTOG early this morning...omg I am so sorry!! The magnetic security case for your planB just wouldn’t budge no matter what I tried. Considering the sensitive nature of the item (and the fact we were slow up front), I didn’t mind looking up the DPCI so you could pay, then going to grab another one for you myself Hearing a walkie call out across the store 30 sec later asking for someone to bring plan B to the front immediately made me cringe and feel awful. Can’t apologize enough for his indiscretion...

(TTOTM - “hey can you keep an eye on the lanes for a minute while I go grab something for a guest? It’s something specific and right over in pharmacy so I’ll be back in a minute” does NOT mean harass the guest and demand to know what product they need so that you can walkie to “find it faster”)
 
TTOG, thank you for making me forget about all of the other awful guests I dealt with today. I too felt bad for the guest who only had $40 cash so was deciding whether to put back the diapers or paper towels when her total came to $41. I was trying to figure out if I’d get in much trouble for vibing a $1 coupon or pulling a dollar out of my pocket....but when you offered to pay for her whole purchase, I could barely hold back my tears. Especially when she burst into tears too and asked if it was alright if she gave you a hug. So many feel-good feelings from that interaction. Thank you!!!!
 
StargazerOmega said:
I had a couple that went up to the photo kiosk and tried to use it as a self checkout once. They stood there for a good 10 minutes pushing buttons before getting my attention and said "This doesn't work? We can't get anything to ring up."
Me, after realizing they weren't trying to get photos: Oh no, self-checkout is over there." 😛🙄
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Bahahahahaha. Fortunately I haven’t seen that happen..... yet.
 
TTOG that was in a few days ago: You had the most gorgeous service dog (A Collie) and were just a pleasure to interact with. You were also awesome to the guest behind you who fell in love with the dog and politely asked if she could pet her. You even offered to take a picture of the guest with the dog.

Given what a shitty crazy day it had been, it was awesome to see people being kind to one another. 🙂
 
LUR99 said:
We call them all the time, sometimes we don't get a tech in for two weeks! I wish we could just get rid of photo.
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Idk maybe it’s just my store since we do a lot of photo sales but we call and someone is out the next day prepared and ready.
 
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