To that one guest

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carramrod said:
TTOG: At least try to be a little bit more smooth next time. You're just embarrassing yourself.
Here's the story:
Sketchy, drug-addict type comes into our store and returns $130 worth of cosmetic items. He didn't steal it off our sales floor, so we didn't deny the return, he got his gift card, and went on his merry way. Twenty minutes later, we notice he's back in the store, trying to purchase different gift cards with the return gift card
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Not sure I follow. You can in fact buy giftcards with a Target giftcard. Can't buy a AMEX/Visa etc., but you can buy steam giftcards, taco bell giftcards, prepaid cellular phone cards, Target giftcards etc.



Apparently Target and some of the other retailers complained enough and the machines no longer accept the gift cards that we give for returns, which are apparently somehow encoded differently than normal gift cards. So when the machine rejected the return gift card, he came back and tried to buy different gift cards that he would be able to cash in. When he couldn't do that, he decided to just try to sell off the gift cards to random guests. This is when he chose to approach me, out of all the people in the store, to try and sell off the card and got booted. All in all, definitely not the smartest criminal I've had to deal with. I'm sure I haven't seen the last of him, but I'm actually kind of interested to see what he comes up with next...
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Yeah, this scenario makes absolutely no sense. You can absolutely buy one Target giftcard with another Target giftcard.

To the best of my knowledge there's no difference in how they're encoded either.

dondon4720 said:
TTOG: I don't have to sell you that wine if you don't give me your date of birth, yes you clearly look over 21 (probably mid 60s), we can't identify you by your birthday, and when you asked quite rudely if I "wanted your social security number as well" I don't need it because target already has it from when you signed up for that red card, just give me your birthday so I can get on with my life, I could have made you dig out your ID you little SOB.
I have never gone off on a guest but I almost commenced neck snapping 😡😡
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Don't ask for birthday. Do ask for ID. The prompt does not say ask the guest their DOB.

A store doesn't need to ID anyone that looks over 21 typically. But Target does. If you ID most people, and the register prompts you to ID anyone you're setting yourself up for a discrimination lawsuit by not consistently ID'ing every single guest.
 
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Kartman said:
Then she shouldn't even be there in the first place.

If she needs one that bad then she should have her own personal rig, like several people at my store do.
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This! I don't understand how it's become a retailers responsibility to increase someone's mobility. It's a courtesy that's now become a necessity.
 
Target NPC said:
This! I don't understand how it's become a retailers responsibility to increase someone's mobility. It's a courtesy that's now become a necessity.
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Well. Not sure I'd say it's the stores responsibility, but I'd say it's probably in the stores best interest to do so. Alternative is just not selling things to handicapped people.
 
Nauzhror said:
Well. Not sure I'd say it's the stores responsibility, but I'd say it's probably in the stores best interest to do so. Alternative is just not selling things to handicapped people.
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Only if that person hasn't done anything to help with their handicap. I say it's become a necessity, because if someone needs it enough to bitch at us for them all being in use or uncharged from being used, then you'd think they'd have their own. What do they do elsewhere? The entitlement is sickening.
 
I took care of my Mother until she passed. It sucked when I had to cut her off from grocery shopping, but it had to be done. I just couldn't push her wheelchair AND a shopping cart at the same time, and she accepted that fact.

If you can walk IN the store, then you can walk OUT. Leave the frigging cart inside!!!
 
It pisses me off how being obese = handicapped. Being obese is a choice, for the most part. Truly handicapped people didn't get to choose their lot in life. Leave that cart for THEM!
 
Nauzhror said:
Not sure I follow. You can in fact buy giftcards with a Target giftcard. Can't buy a AMEX/Visa etc., but you can buy steam giftcards, taco bell giftcards, prepaid cellular phone cards, Target giftcards etc.





Yeah, this scenario makes absolutely no sense. You can absolutely buy one Target giftcard with another Target giftcard.

To the best of my knowledge there's no difference in how they're encoded either.



Maybe in your store this possible. However, in my region/store, you cannot purchase gift cards with a gift card. This has been policy everywhere I have worked, within Target and at a couple other retail stores...maybe it has something to do with state laws?
I can also say that the gift cards we give for no-receipt returns are different than normal target gift cards. A GSA showed me and compared the two cards. The return cards are much thinner and flimsier looking than the normal gift cards, and she told me that they are, in fact, quite different. These gift card redemption machines will NOT accept the return gift cards because they are different.
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Target NPC said:
Only if that person hasn't done anything to help with their handicap. I say it's become a necessity, because if someone needs it enough to bitch at us for them all being in use or uncharged from being used, then you'd think they'd have their own. What do they do elsewhere? The entitlement is sickening.
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What do they do elsewhere? They usually don't GO 'elsewhere'.
We tend to take it for granted that we can hop in our car & go to the store whenever we please.
Many mobility-challenged friends I know pick their shopping destinations based on accommodations.
They don't have the luxury of going on a whim; instead, a bit of planning & logistics is usually involved.
If they don't drive, they have to set up a ride days in advance not knowing if the weather will be as bad as predicted.
If the store is known for providing electric carts, it saves them from having to load/unload theirs - IF they have one.
Many don't have their own so they're at the mercy of the establishment so they look for businesses that DO provide them, knowing that it's a gamble that one will be available & charged enough to make it thru their trip.
As Commie pointed out previously, they're not cheap (starting at $1400) & would be unattainable for someone on a fixed income.
 
carramrod said:
Maybe in your store this possible. However, in my region/store, you cannot purchase gift cards with a gift card. This has been policy everywhere I have worked, within Target and at a couple other retail stores...maybe it has something to do with state laws?
I can also say that the gift cards we give for no-receipt returns are different than normal target gift cards. A GSA showed me and compared the two cards. The return cards are much thinner and flimsier looking than the normal gift cards, and she told me that they are, in fact, quite different. These gift card redemption machines will NOT accept the return gift cards because they are different.
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Just seems weird to me. We don't give out special giftcards for no-receipt returns. We use the same generic giftcards we use for promotional offers (ie. buy two diapers, get a $10 giftcard). They might be thinner than the other giftcards, never really compared them, but there's nothing unusual about their encoding to the best of my knowledge. Still the same # of digits in the GC #, still tarts with o491000 typically, and the Event # is Still 079-001-####-#.
 
Nauzhror said:
Just seems weird to me. We don't give out special giftcards for no-receipt returns. We use the same generic giftcards we use for promotional offers (ie. buy two diapers, get a $10 giftcard). They might be thinner than the other giftcards, never really compared them, but there's nothing unusual about their encoding to the best of my knowledge. Still the same # of digits in the GC #, still tarts with o491000 typically, and the Event # is Still 079-001-####-#.
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Yeah, I can see how it would seem weird, but I asked my ETL-AP about it and she told me that there is a difference in the encoding. To be honest, I don't know if it's only my region that does this. We get hammered with return fraud, plus my state has extremely strict money laundering laws that are really restrictive on gift card purchases. I like it because it seems to have scared off a lot of the scumbags, but I do feel bad for legitimate customers that get affected by the policy/law.
 
While I'm here, I might as well mention another good one I got a couple days ago:
To that one guest drug-dealing dirtbag:
I get that you're not the brightest bulb in the box, and I guess that's why you decided to sell heroin for a living. I guess that's also why you though it would be a great idea to peddle your wares inside a Target...in the electronics department. I know I have a different perspective on this since I do know where most of the cameras are, but I like to think that if I was going to sell heroin in a Target, I would pick a department that doesn't have some of the most expensive merchandise in the store in it. I guess it just never occurred to him that there would be cameras around and that someone might be watching. It was incredibly frustrating to watch him do hand-to-hand drug transactions three days in a row without being able to intervene (our ETL wisely told us to hang back and call the PD when we saw him again, since drug dealers tend to be desperate, and occasionally armed) but that just made it all the more hilarious to watch when five cops came sprinting into the store and grabbed him on day four. Sorry you'll be spending the next 5+ years in prison, but maybe you'll be a little more smooth next time.
 
TTOG (aka "Mother of the Year"): no, we can not refill your daughter's AuviQ. The manufacturer recalled ALL of them, it has NOTHING to do with Target. Sorry (not really) if "the others are too big and bulky," she will have to use one of them until the company finds a solution to the dosing issue. I'll be happy to transfer the Rx elsewhere, but I'm not "calling around to find out who still has some," because that would be futile. YOU find a pharmacy that is willing to dispense it (which would be against the law, btw) & let us know. Call me a "heartless bitch" all you want, I'M not the one who wants a known defective product for MY child's "deathly peanut allergy." Yes, I DO have kids and I sure as hell wouldn't want one for them if they had a "deathly allergy...." I wouldn't even trust it for my OWN allergies (which are serious, but not "deaDly!") Go ahead and call corporate, they are going to tell you the same thing....🙄😵
 
To that guest : I simply asked if you needed help, you said yes , you were in a motorized wheelchair and seemed to be struggling a bit.
We chatted along the way while I put your items in your basket , you apologized many times for taking up my time , but it was pleasure to help you !
You were physically struggling but you kept on smiling !
 
TToG

You clearly were having an awful day. Your eyes were red and puffy and you had bags under your eyes. You just wanted to buy some beer and unwind but were 40 cents short. When you saw that you were just damn near to tears, going on about how shitty the day was. I decided to cover that last 40 cents to you and I'm really glad I did. I've never seen someone more grateful for something I did. You choked out constant thanks and blessings as you took your beer and walked off. I probably wouldn't have done it if you seemed like the alcoholic type, but damn girl you just looked like you needed that Bud Lite after a long day.
 
TTOG: I'm sorry your prescription wasn't ready EARLY "like it ALWAYS is," but we got SLAMMED right after you dropped it off. You were told "20 minutes" and came back in 7. It was STILL ready in 15, so go ahead and bitch to the STL. When he got there, it was STILL earlier than your "promised time" & I'm glad he pointed that out to you. And thanks to the fact that you were too busy bitching to him, I was able to rip your receipt & place it in the bag BEFORE the survey printed. 😎
 
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