PullMonkey
Ex-Backroom Badass
- Joined
- Dec 27, 2014
- Messages
- 637
To the entire instocks team:
Go fornicate with yourselves
Sincerely, PullMonkey
Go fornicate with yourselves
Sincerely, PullMonkey
To the entire instocks team:
Go fornicate with yourselves
Sincerely, PullMonkey
That...explains a lot. I thought the new AP guy we hired was just really really passionate about BOB and LISA. What even counts as a BOB/LISA case? Something obviously being stolen? Every now and then I get small items like a little plushie or a spoon in bins and it just seems like something that fell in.Corporate has really been coming down on AP hard to get BOB and LISA PMR's and to make sure that all the cashiers are checking BOB and LISA every single time. It's to the point that our APBP has emailed my ETL asking for each of us to get at least one BOB or LISA case every week, which is nigh impossible, as all my cashiers are good at checking BOB and LISA, and few subjects try to walk a cart of stuff through the registers at my store, if they're trying to steal stuff, they tend to try pushing out altogether or concealing in a purse or bag.
As for the coupon policy, that's the GSTL's responsibility to train everyone on. It frustrates me seeing couponers, and if I see/hear something obviously incorrect, I will interject, but I normally get the GSTL's attention, and there is only one who actually stands up to the couponers, the rest, including the etl-ge, all roll over.
To that one ETL: If you want anyone in the store to respect you, you might want to consider being respectful to them, even if they're your subordinates. It also helps when you don't accuse people of doing things they didn't do.
Well, since it's not a Target cart, I suppose one could argue that it's a guest.
My store is in a plaza, so we get a lot of "foreign" carts in our lot too. It always makes me laugh when I see a guest walking through the store with a cart from Babies R Us.
Tru vibe, that.
Reminds me of when a guest asked if we carried a home product.
We didn't but I told her who did & a TM asked me why I told them someplace else to find what they were looking for.
It's helping a guest vs trying to sell them what they don't need (which will likely be returned).
Also, product knowledge doesn't stop at the door & that guest will likely remember your help if you directed them to the right source.
We had an etl/hr that told us we weren't to suggest another store if the guest wanted something we didn't carry. Like if they wanted something like cross stitch supplies, etc. and telling them to go to Hobby Lobby. It never made sense to me. Then months later I actually heard her tell a guest to go check out another store for something we didn't carry. Talk about mixed messages.Tru vibe, that.
Reminds me of when a guest asked if we carried a home product.
We didn't but I told her who did & a TM asked me why I told them someplace else to find what they were looking for.
It's helping a guest vs trying to sell them what they don't need (which will likely be returned).
Also, product knowledge doesn't stop at the door & that guest will likely remember your help if you directed them to the right source.
We had an etl/hr that told us we weren't to suggest another store if the guest wanted something we didn't carry. Like if they wanted something like cross stitch supplies, etc. and telling them to go to Hobby Lobby. It never made sense to me. Then months later I actually heard her tell a guest to go check out another store for something we didn't carry. Talk about mixed messages.