TTOTM: please don't tell guests "you can check out at pharmacy, they're never busy" when you have no fucking clue if we are busy or not. Especially when the guest has half a cart full of crap. I had 10 rxs in the queue due in <10 minutes, the pharmacist was on the phone, and the other tech was on break. I'm sorry the guest got pissed because I sent her up front, but I had more important things to do and I don't appreciate you telling me I "could have just rang her out." Yes, I "could" have, but we get scored on whether or not our work is done when promised. I was already trying to clean up the mess my coworker left when she went on break, I wasn't about to make it worse by ringing out a bunch of random crap.