TTOSTL: Whenever my travels have taken me past your store, it's been roughly noon and I've never seen anything really wrong. The other day it was evening, world of difference. You seriously need to take care of your team better. Whenever I look to see who has an item out of stock at my store, no one wants to go to your store and now I can see why.
The zone looked like a tornado hitting a series of outhouses. Stuff everywhere, shelves empty. I can see why. There were more Target Mobile people working than I saw in grocery, hardlines or softlines. Heck, there were an equal number of Target Mobile people working than I saw in hardlines, softlines and grocery combined. With people assignments like that, how do you expect people to keep up?
RTW clearance was beyond my worst nightmare and your FRO was there trying to sort reshop and clearly unable to stem the bloodflow of guests messing up clearance. Btw, why did your FRO have to stop her work and walk to electronics with the phone? Is there no phone support system for getting other departments to pick up? Waste of time and lack of management.
Plus a great sale that had expired days before still had signs everywhere advertising it. Not one or two signs, every single aisle of the associated area, sometimes multiple signs per aisle. Why did no one have the resources to take down those signs?
Half the people I saw were beyond apathetic, they still appeared to be working hard, but it was like they had emotionally given up because just like your FRO there was too much to do with far too little time resources and management support. The half not acting like they were auditioning for zombies were great and a joy to interact with, so you have good people. You just need to take care of them better. You need to take care of them a lot better and fight to get them what they need to do their job.
Edit: I just saw the expiration date for the pizza crust I bought. STL, you seriously need to give your team the tools to succeed. Food that expired January 8th should not be on the shelves in early April.