Except that there isn't one operator, there isn't one fitting room attendant, and the new team members have no clue what they want when they call for those. They are in the middle of girls' or NIT pushing a zrack or a metro and they hear "operator" or "fitting room" and they think "that's not me" because they neither have the phone nor are they at the fitting room. Or they're in the back room backstocking or out on the floor fixing the zone.... etc. The frontlanes (or rather ours) generally is after A&A help when they use those terms but there are days when our operator is a hardlines TM who has a my device and agreed to take the calls. I'm not nitpicking the way you think I am. When people are doing five or six things, calling for what you actually NEED rather than some obscure term that really doesn't convey what you need saves everyone time and frustration and you'd be surprised how many more answers you'd actually get rather than "crickets".
It's the same frustration I feel when anyone gets on the walkie and goes "Team, can someone check an item on the floor?" (and only that) No one answers because they don't know who the call was directed at. So much easier to say "is there anyone in Market who can check an item.... anyone in electronics.... near pharmacy... in softlines/style...etc". Same frustration my LOD's feel when an operator goes "LOD you have a call on 2280" and the LOD goes "guest or TM?" or just "about?". So much easier to say "LOD, you have steritech on 2280... or team member Suzy Q... or CNS.... or a guest complaint" or whatever.
We're all VERY busy these days. A little courtesy goes a looooong way.
Also... it was sort of a bad day and I see this as a place to vent without judgement because it doesn't really require a reply.... sorry if I offended you.
