- Joined
- Oct 10, 2017
- Messages
- 1,232
I try to let go at the beginning of the shift when I've had to do it. I can't keep a poker face.
Bring into the office, outline reasons and warnings, say that they no longer have a job, if you need to sit here for a few minutes to collect yourself go ahead. Then walk them to their locker and out the door.
For me it I try to be calm and as non confrontational as possible because the last thing people need is to be told how awful they are (because they're usually not awful people, just people who aren't meant for their job, and calling a thief a thief isn't going to change anything).
If the TM is known to be aggressive or angry generally, or is excessively dramatic, I'll bring in another TL to witness.
Bring into the office, outline reasons and warnings, say that they no longer have a job, if you need to sit here for a few minutes to collect yourself go ahead. Then walk them to their locker and out the door.
For me it I try to be calm and as non confrontational as possible because the last thing people need is to be told how awful they are (because they're usually not awful people, just people who aren't meant for their job, and calling a thief a thief isn't going to change anything).
If the TM is known to be aggressive or angry generally, or is excessively dramatic, I'll bring in another TL to witness.