I don't see the big issue with overtime in the first place. Some people get more work done per dollar spent, even if they're getting overtime. I have guys on my team that can't even pull 20 minutes worth of CAF in an hour, whereas some people on the team can pull 2 hours worth of CAF in an hour. So you can pay a shitty worker $10 to pull 20 minutes or you can pay a good worker $15 to pull 120 minutes. I've worked for companies that let me work 60+ hours a week every single week and they didn't bat an eye, it's fucking ridiculous that Target is so stingy to the point that they'd rather let their store fall apart than pay a few extra dollars to keep things running.
Because most who run businesses be it TGT or other sectors just don't get it.. that GOOD EMPLOYEES who work hard, and thus are probably more tenured and thus cost more $$ but they produce more are worth that extra $$$.. And remember that just because TGT pays the $9 there is still other costs in there that range from 1/3 to 2/3 MORE per hour ie: if you qualify for SH, VAC, benefits, even the short term disability, and the pure admin costs of cutting a paycheck for a employee even it is a DD.
The theory goes that there is a long line of people who will line up to take your spot if you quit or fired... and for the most part it is true... and that applies to all sectors... I've seen from burger joint to retail to jobs which require state certs and training. There were plenty for recent grads from an academy and all they wanted was to get a job in the field ASAP so they go their state number for that training, which bought them some time to find a job in better agency. Nothing wrong with students taking a job while in school, and nothing wrong with people who enjoy TGT to having a "career" either.
If retention was REALLY a bigger focus other than, hey this metric is horrible and how are we going to fix this "opportunity"
. . . . We go through SL girls like water, same with cashiers... and its the same with Hooter/Tilted Kilt/Twin Peaks, BK, Wendys, etc... plenty of people will take the job. And look at how many just keep hoping from job to job to job in similar fields. We get tons of applications with 2-3+ jobs in retail with 6m-1-2yr at most...Especially those who are HS grads and have been forced out to get a job and/or go to school of some sort. I've got a couple of TM's who are probably in this situation, but they work, and work very hard, some others in the store in this case are just slackers.
The profit model of TGT and many retailers and other service businesses, especially, is predicated on this ocean of bodies to stuff in to the job on an every continuing basis.