Can anyone give me a rundown on how to hard reset the zebra printers using the back room computer? I just called CSC and the guy told me how to do it but I didn’t write it down because I was with a guest 🙁 he mentioned that you have to connect the printer to the computer using a USB cable and then run some program and then quick load it or something but I can’t remember. Said it would fix the issue of our yellow label printer constantly disconnecting