I honestly can’t speak directly if E2E is going “magnificent” at my store, not sure how you properly observe that aspect since we aren’t 100% E2E when it comes to the processes of the team. We still have not got any of the New titles not the changes to the ETL structure which I’m assuming is happening this spring after the big meeting.
At my store, Electronics, beauty, A&A and market are fully E2E. Our Plano got dissolved and flow is next on the transition. Flow was to be 100% into the E2E process but we’re still doing it like normal to an extent. They are scheduled into hardlines but primarily works on getting the products to the floor, we do have a few that actually helps with a couple of SPL and price changes but not all entirely (which we are still working on).
My previous normal hardline guys does everything. Price, Transitions, audits, zone, reshop, fast service, backstock, helps with push and sometimes fillgroups.
As a HL TL (we have 3 in my store) I primarily over see Electronics & Entertainment/Toys/Home Imp/sporting goods/hardware/auto (for my store that’s A,B,C block). Though I pretty much run the sales floor entirely to be honest when I’m there. Not something that I was asked to do, but i always took intitiave on the entire store process and help out when and where I can with both sales floor, backroom and front end.
I took a look at the numbers since prior leadership before I started and compared to mine, I’ve being there for almost a year and Electronics comped about 12% after I pretty much gutted and implemented strict daily and weekly routines for my team to do. The DTL already gave me praises that my areas have been the best she has ever seen it in a long time and the numbers are showing.
My Electronics Team are 100% clean on push every day. And they do everything in their area, price change, sales planners, push, set their graphics, revisions, etc. etc.
Beauty I noticed is struggling in coming clean with their push but I don’t know if that’s E2E is to be blame or for the fact imo there are 2-3 horrible TMs in that department who are pretty slow pace at what they do which leaves the burden on the other ones who are really good.
A&A are always last and/or is struggling with keeping up with price changes.
Market is hit/miss but it was struggling few months ago. Our old ETL-Food went on “LOA” and now have new a ETL in that area and he seems to be good so far. So we will see if he can get market under control. If he does then honestly I would think it has little do when a store fails to blame it on E2E.
I’ve worked retail long enough and I’m a firm believer it starts by having the right leadership, then the team. And leadership needs to hold people accountable and set expectations otherwise people that half ass and get away with it without repercussions will never show the need to ever actual work if no one calls them out on their performance. Hence why I firmly believe the performance of a store falls under leadership.
Do I think E2E is perfect? No, I don’t believe any system is perfect. Everything has their pros and cons. I however believe people should own their area, this was the way we did it at my last job and I actually love that concept. It enabled my previous team to be strong at their areas, more time to gain intensive detail product knowledge by being around it repeatedly to the point they became a walking encyclopedia for their area. They knew what they have in the back, what they have on the floor, what’s changing out when, what’s coming in which helped them be more confident in providing guest service.
I have current TMs here who confess they hate helping guest in certain areas simply because they don’t know the products that well and have been thrown in so many areas he couldn’t be an expert at anything but only just enough to “work” the areas.
The one thing I will express negatively at my store is this, Market NEEDS more staffing. With the current model there isn’t enough TMs staffed to keep market where it needs to be imo. Hardlines and Electronics are coming good despite being “skeleton crew” but I can tell Market needs more bodies to get all they need to do done in a timely manner.
NEXT year? That's depressing to hear...
