As much as I loathe these changes, I feel so validated that so many other stores are struggling! My GM and Leader have both been trying to manipulate my team into believing that it's all our own fault. They're obsessed with endcaps and zoning to the detriment of actually stocking. I am so sick of product going bad in the back because we're all zoning for hours, which just makes the holes more obvious. That's so much food wasted!
I haven't had a cleared AR in months, because I'm constantly working on previous trucks when the new trucks come in. I've had at least one full u-boat of deli left every day for over a year. It certainly doesn't help when the DC pushes a ludicrous amount of food that I don't have space for (in back or on the floor) and I don't have the time to stock anyway. Which means most of it ends up in the trash when it inevitably rots in the back. That's if it doesn't get destroyed in transit because the DC piled bags of potatoes on top of berries, put dairy products with shelf-stable products, or just sent product already rotting right off of the truck.
There's only two of us fully trained in OM and my store only just started training another TM to work in OM. Except my Leader keeps moving them to MD, so they haven't actually been trained in OM at all. Plus, they're only scheduling the two of us trained in OM 20-30 hours a week each (if that), so we almost never cross paths to plan and work together. Not to mention the two of us are the only two TMs in the entire Market Team who are trained to cashier, and we never have enough cashiers on the floor because of payroll, so we're always getting pulled to backup and help with front problems.
We didn't even have a consistent closer for all of first quarter; we were lucky to get one closer a week. We're only just now getting a closer some days, but it's never our busiest days or frozen days when we really, really need the extra hands. Even with closers, everything gets destroyed by the next day because the closer is only ever in the store until five or so usually. So I always come into an empty floor, a full cage, full QMOS bins, and at least one pallet from the previous day's truck.
We've had so many complaints in the past year. I've had many regulars even stop coming in; these are folks who came in weekly and bought hundreds of dollars worth of stuff who have disappeared. Every time the Suits come in they point all of this out and my Lead always points out the lack of people and time. But nothing changes, because the GM/HR are obsessed with payroll and yell at the Leads/Leaders to cut hours. Then they scream at us because sales are down, but if we try to explain why we get rebuked for "being negative" and "not getting back to brand." We cannot physically do 3-4 peoples' jobs in half of the time.
I just want to do a good job; I pride myself on my drive and work ethic. I liked working at Target before the modernization, even with the inherent problems of retail work. But now, even if they do manage to "iron out the wrinkles," I'm never going to be happy at Target again. All of this mess just proves to me that Target doesn't care about me or the guests. All this company cares about is money for the stockholders and trying to keep up with Amazon etc.