- Joined
- Nov 10, 2017
- Messages
- 677
If merchandise is inaccessible, the guest isn't being served, no matter who is obsessing over him or her.
Tell that to the ETLS at my store. Fast service is not an excuse to not complete your task. People have been consistently coached on not completing their task and they don’t care if you’ve been providing fast service.So, you must have missed the part where Target has repeatedly made mention of how EVERY. SINGLE. JOB DUTY. of EVERY SINGLE PERSON IN THE STORE revolves around the guest.
You are prioritizing your workload over the guest. Guests come first. If your work doesn't get done, it doesn't get done. Guests first. Not tasking. Guests.
If it's dumb and doesn't work, that's on Corprate. We are supposed to be guest obsessed, not petty and childish about one area having "less" to do than others.
So, you must have missed the part where Target has repeatedly made mention of how EVERY. SINGLE. JOB DUTY. of EVERY SINGLE PERSON IN THE STORE revolves around the guest.
You are prioritizing your workload over the guest. Guests come first. If your work doesn't get done, it doesn't get done. Guests first. Not tasking. Guests.
If it's dumb and doesn't work, that's on Corprate. We are supposed to be guest obsessed, not petty and childish about one area having "less" to do than others.
Back to basics question:
I haven’t started running my dept,’s yet but will start tomorrow, so i’m Wondering:
Is there only 1 tm scheduled to work in - CHEM ? Or is there an opener/mid/closer ?
I’m trying to set up a reasonable routine for the DBO’s but unsure how to divide the workload. I’m thinking:
1. Clear reshop
2. Hang pricing labels
3. Ticket pricing
4. Push autofill
5. Push truck
6. Discard trash
7. Backstock
8. Audit
9. Work presentation (SPL/REV) if there is one. If not, scan outs/pull/push
***all zoning is done while re-shopping, pricing and pushing.
That is for one dayside DBO - is there someone else scheduled at night that can take some burden off ?
I’m assuming that is only because it Had been so long since it was filled. I would expect next week to be MUCH lighter. Years ago when I did Instocks the same areas were not large pulls two weeks in a row. Should be less each time you ask for a fill unless it was a large number of items on the ad week, and those items should have come out daily in the auto fill. Keep at it and it SHOULD get easier.Some, not all, of my store's dbos have to help unload the truck. Guess where those hours come from?
Then there are fill to depth fills and manuals. Those are bottomless pits of fills. One of our stationery fill to depth fills was over 500 dpcis and 3,600 items. So yeah, good luck with that. Had that DBO crying in the breakroom.
Back to basics question:
I haven’t started running my dept,’s yet but will start tomorrow, so i’m Wondering:
Is there only 1 tm scheduled to work in - CHEM ? Or is there an opener/mid/closer ?
I’m trying to set up a reasonable routine for the DBO’s but unsure how to divide the workload. I’m thinking:
1. Clear reshop
2. Hang pricing labels
3. Ticket pricing
4. Push autofill
5. Push truck
6. Discard trash
7. Backstock
8. Audit
9. Work presentation (SPL/REV) if there is one. If not, scan outs/pull/push
***all zoning is done while re-shopping, pricing and pushing.
That is for one dayside DBO - is there someone else scheduled at night that can take some burden off ?
Back to basics question:
I haven’t started running my dept,’s yet but will start tomorrow, so i’m Wondering:
Is there only 1 tm scheduled to work in - CHEM ? Or is there an opener/mid/closer ?
I’m trying to set up a reasonable routine for the DBO’s but unsure how to divide the workload. I’m thinking:
1. Clear reshop
2. Hang pricing labels
3. Ticket pricing
4. Push autofill
5. Push truck
6. Discard trash
7. Backstock
8. Audit
9. Work presentation (SPL/REV) if there is one. If not, scan outs/pull/push
***all zoning is done while re-shopping, pricing and pushing.
That is for one dayside DBO - is there someone else scheduled at night that can take some burden off ?
reshop should be done after each break.
Walk endcaps and sidecaps - zoning/filling as needed.
Put up Labels.
I pull and push Autofills while the truck is unloading - spend about 10 minutes pulling, or so.
Check out my 1 for 1 batch for a dept. Either drop a 1 for 1 Man Caf OR a POG fill. - anything over 60 for a 1 for 1 ManCaf = POG fills to get the numbers down til they are manageable. Pull that batch while I am pulling Autofills.
After about 20-30 minutes into my shift -- gives time for truck team to fill U-boats. Run back and grab my first Uboat -- push.push.push + backstock as I go. Recycle cardboard as soon as the Unload is complete. Zone as I push.
I pick 1-3 projects a day. Could be endcaps/SPs, sidecaps, or REV, ticketing Pricing or ManCafs. Whatever it takes to get the workload done. I try to stay ahead of the game. When product comes in, if possible, set it... easier to set than backstock it and repull it a few days later.
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Not always possible though. Market is getting hit hard with freight, so they Push freight & drop fill batches most of their shift.
In this example, what would be your hours? 4? 6?
Some of our dbos also have to unload. And that goes against their time.
If it's just one DBO per department, who takes over those departments when a DBO isn't scheduled?
Ok.Guests come first, yes. And guests can't buy product that isn't on the floor, so stocking is putting guests first. Being on the floor to answer questions is putting guests first. Cashing guests out is only half of the equation, so it seems weird to put all of the focus on just that, don't you agree?
Besides, the entire point of Modernization, or at least the new logistics process, was to put TMs on the floor to help guests. That's why we moved to later unload times. It's why we do more mids. It's why we don't have two TLs in the morning for unload anymore. Why go through all of that just to pull those TMs off the floor? They can't stock for guests. They can't answer questions for guests. The idea that it's too much "tasking" is asinine. Putting product on the shelf is just as much of a task as scanning product on the lane is -- and both are for the benefit of the guest.
The front should be doing everything in their power to avoid calling for backup, as pulling TMs off the floor hurts the guests. Are all the SCOs working? Are SETLs line busting? Is an empty GS flagging for guests to come up?
Our ETL-SE and SETLs call for backup all day long. We have 2 SETLs. Do you know where they are? Not on the lanes. Not line busting. They're messing around at GS, getting bags (that's what the FoS Attendant is for), or merely watching the lanes -- why? I'll never know. It's more important for them to fuck around with nonsense than actually help guests, so they pull TMs from the most overworked and behind area of the store.
Brilliant, right? Our ETL-GM and ETL-SPS both jump in to physically help when the need arises -- why wouldn't they? They own their areas, so they do all that they can to make sure shit gets done. Our ETL-SE though? Nope. Doesn't cash. Doesn't work GS or SCO. Doesn't line bust. Just calls for backup.
I think this is how it was maybe supposed to work, but it's not at my store. At one point, I was told I'd be the early person and push the truck, taking care of back stock and trash as I go. There'd be a mid TM to do sales planners, revisions, etc. There'd be a late TM to zone, and kind of finish up what the other two of us couldn't get done. We'd all do autofills.Back to basics question:
I haven’t started running my dept,’s yet but will start tomorrow, so i’m Wondering:
Is there only 1 tm scheduled to work in - CHEM ? Or is there an opener/mid/closer ?
I’m trying to set up a reasonable routine for the DBO’s but unsure how to divide the workload. I’m thinking:
1. Clear reshop
2. Hang pricing labels
3. Ticket pricing
4. Push autofill
5. Push truck
6. Discard trash
7. Backstock
8. Audit
9. Work presentation (SPL/REV) if there is one. If not, scan outs/pull/push
***all zoning is done while re-shopping, pricing and pushing.
That is for one dayside DBO - is there someone else scheduled at night that can take some burden off ?
Our ETL-SE and SETLs call for backup all day long. We have 2 SETLs. Do you know where they are? Not on the lanes. Not line busting. They're messing around at GS, getting bags (that's what the FoS Attendant is for), or merely watching the lanes -- why? I'll never know. It's more important
Alas, they are doing their jobs. The most important thing for SETLs is to observe. Watch the lanes. Direct traffic. While this might seem like doing nothing, it is important so that they can be available to help out with any issues right away. Is Karen yelling at a cashier who won't accept the fake coupons? SETL needs to be available to run over there. They can't if they're on a lane. Mine do line bust. They take over SCO and send the SCO person to a register. They run out drive-ups. They jump behind the desk to cut down the line. But, the key is they need to be available to nip problems in the bud quickly. That way a situation that might otherwise take 15 minutes to resolve can get done in a minute or two. The result is fewer calls for backup overall.
Eventually, the idea is to have every guest advocate trained up to resolve things themselves. But, that's not realistic, especially when we get into Q4 seasonal cashier time.
If it's just one DBO per department, who takes over those departments when a DBO isn't scheduled?
I'll resolve stuff. If I'm on lane and I'm empowered to make the decision, I make it. If you come at me later with questions about why and criticism, then I don't have to back up like the other 75% don't. Hell, unsold two army guys a metal chair that had no sticker for $40. Just cause that seemed like a good price based on the other prices for chairs.