I'm transcribing all of this because I don't want to compromise myself by posting pictures (call me paranoid)
shiny new job titles:
Leader:
Assets Protection Leader
Closing Leader
Food and Beverage Operations Leader
Food and Beverage Sales Leader
General Merchandise and Food Sales Leader
General Merchandise Sales Leader
Human Resources Leader
Inbound Operations Leader O/N
Service and Engagement Leader
Specialty Sales Leader
Lead
Assets Protection Lead
Beauty and Tech Lead
Beauty Lead
Closing Lead
Food and Beverage Closing Lead
Food and Beverage Lead
Food Service Lead
Fulfilment Operations Lead
General Merchandise Lead
Human Resources Lead
Inbound Operations Lead
Property Management Lead
Service and Engagement Lead
Sr. Human Resources Lead
Style Lead
Tech Lead
Team Member (Experts)
Assets Protection Expert
Back of Store Expert
Beauty Consultant
Engagement Advocate
Food and Beverage Expert
Food Service Expert
Front of Store Attendant
Fulfillment Expert
General Merchandise Expert
Human Resources Expert
Inbound Expert
Security Expert
Service Advocate
Service and Engagement Advocate
Style Consultant
Tech Consultant
Visual Merchandiser
role specific info:
Engagement Advocate (formerly Cashier):
- You are the face of Target and interact with our guests each and every day.
- Provide an easy, seamless checkout experience.
- Actively engage guests in a way that makes them feel welcome and rewarded by our loyalty programs.
- Make sure every guest leaves happy.
- Champion self-checkout by inviting guests in, teaching guests and complete transactions for guests who do not want to self check.
- Comply with all cash handling and safety related procedures.
Front of Store Attendant (formerly Cart Attendant):
- Provide an easy, seamless shopping experience by keeping carts and baskets well stocked throughout the store and responding quickly to guest carry-outs and spills.
- Maintain clean, stocked check lanes, restrooms, Mini Assistance Centers, spill stations, carts and baskets.
- Clear the parking lot, sidewalks and doorways of carts, trash and snow (if applicable)
Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
- Guest interaction and engagement techniques
- Powered equipment certification, operation and safety (cart pusher)
- Ability to consistently lift 40 lbs or more
Service Advocate (formerly Guest Service Desk):
- You are the face of Target and interact with our guests each and every day.
- Provide an easy, seamless order pickup, exchanges, or return experience.
- Actively engage guests in a way that makes them feel welcome and rewarded by our loyalty programs.
- Make sure every guest leaves happy.
- Be passionate and provide exceptional service to every guest.
- Share your knowledge and excitement of front of store services and attend to every guest.
Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
- Guest engagement and loyalty-driving techniques
- Loyalty programs
- In-depth knowledge of front of store specialty services
Service and Engagement Advocate (formerly Guest Service Attendant):
- You are the face of Target and interact with our guests each and every day.
- Welcome guests to the front of the store, directing guests and acting as their host.
- Serve up an easy, no-wait experience at the check lane and all service areas.
- Ensure every guest leaves happy and train peers to do the same.
- Support the Service and Engagement Lead by managing front of store traffic and replenishing supplies, allowing the Service and Engagement Lead to focus on the guest experience and team development.
- Provide a seamless checkout, return, registry and/or OPU experience by eliminating friction points for guests and team members
- Perform cash office duties
Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
- Guest engagement and loyalty-driving techniques
- Loyalty programs
- In-depth knowledge of front of store specialty services
Service and Engagement Lead (formerly Guest Service Team Lead):
- Live and lead a guest-centric team that delivers a seamless and easy experience in all front of store service areas.
- Train and mentor new team members, providing direction to peers as necessary, and coaching your team in guest engagement and loyalty-building skills.
- Identify and share staffing and scheduling needs with leader and actively assess candidates to select the right talent.
- Motivate and recognize team members to strengthen engagement and cultivate teamwork.
- Service as a role model, hold team members accountable to expectations and work quickly to address consistent performance gaps
Because you are taking on a new role for the operating model pilot, you will be expected to have new knowledge and perform new skills and abilities, including:
- Passion for delivering a consistently great guest experience
- Guest engagement and loyalty-building techniques
- In-depth knowledge of all front of store services (checkout, returns, registry and OPU)
- Team member training and development
- Business-specific talent assessment and selection
THIS PILOT WILL BE LIVE AND ACTIVE ON APRIL 2 IN TEST STORES