After having my hours cut from an average of 36-38 hours, down to 20-25, I'm looking for another job. I'm the most skilled in the front of store, despite only being there about 6 months. I am an excellent customer service TM, able to calm the angriest "Karen", and can work the POS better than anyone else, and gets the most RedCards. However, HR ETL gave everyone in S&E some schpeil about "5 hours shifts makes for better customer experience" claiming that 7-8 hour shifts cause TM's "to not be as cheery and energetic" when it comes to dealing with guests because of "fatigue". Oh, and then the GSA TL likes to harrass us about RedCard goals, and says that everyone is expected to get a RedCard per shift "or else". He expects us to keep pitching the RedCards until we get "3 no's" or he claims we aren't trying hard enough. These seasonal hires are thrown on registers with just the minimal training, and then TM's like me are expected to supplement their training, because I'm one of the people everyone seems to ask for help from. On top of that, our SD wants to keep changing things at the GS counter, with annoying micromanaging. Stuff like; separating go back bins for softlines into 4 bins instead of one. Tops and Dresses, Bottoms and undies, shoes, and accessories. He wants us to keep the back of GS clear, but we aren't allowed to do RTS anymore. So we need to wait until OPU comes to clear it. It's wacky. And every hour, he wants us to run a flat to the back for salvage, defective etc., because he doesn't want it sitting in the back for too long. And the entire FOS got coached by the AP ETL about SCO, because on top of needing to pitch RedCards and Circle to SCO guests, we are supposed to scan all big ticket items (spidered or not), and LISA and BOB on top of everything else. GSA ETL even wants us to offer to bag SCO guests items, also encouraged by AP so that we can better keep an eye out for theft or tag switching.
It's like in the past month, the SD and the ETL's have gone wacky, and can't decide what procedure is procedure anymore.
I do think that the purpose of these 5 hour shifts is so they don't have to pay for a second break. Had a few long time TM's from the front peace out already, more like me who are getting other jobs, and just using Target to pivot. Meanwhile, everyday their hiring more TM's. We are doing 3 orientations a week right now. Some of these new hires and seasonals are working only 10 hours a week.