@Luck im jealous! our backroom hasn't come clean consistently since last quarter, we are on our 3rd backroom TL in 2 years, and it doesn't look good for our logistics ETL as district has been showing up almost daily at this point to figure out where the fire is. Our BRLA is so bad that no one even wants to look at it, last i heard we were far below the lowest in the district. And with the new process it'll probably dip lower as now every tm is required to backstock their own stuff.
I wish i could say our backroom was a nightmare, you can wake up from nightmares, or even recover from them. But ours is a lost cause, it'd be easier to simply restart at this point. The biggest issue is definitely the "team", everyone has such a "i'm only here for me" attitude and it drags the whole store down. TLs and up won't address that issue, and when they do it feels forced or dry. Like they're just spouting something from a tv show they saw once.
Our new backroom tms don't communicate, most have been slow to adapt, and the majority need constant hand holding even weeks into the job. We had a newer brtm closing one night who just disappeared according to the GSTL, wouldn't respond to calls even after being repeatedly asked to, managed to pull only a handful of small batches, and apparently didn't show up for his last shift...
Our ETL is newer so he's still got that whole gung ho "i can do this" attitude, but with every week that flies by he's looking worst and worst. He's a nice guy, obviously smart enough to get the job done, but can't plan ahead more then a few hours when we needed someone who could plan ahead a few weeks. I mean when you're shocked to see pallets and pallets of BTS rolling in, you're not prepared at all.
Communication from up top is lacking so hard lately too, TLs hate each other so much they work around each other, ETLs are dazed and confused all the time and rather then asking tms how to solve something, they just shove it into a dark corner till someone like me finds it. Most tms aren't sure how the new process works so they wing it, our backroom team is so fragmented and overwhelmed. The backroom vets aren't much help, and our TL doesn't understand when i tell him that we need a PLAN, not simply telling everyone to move faster.
I guess the one shining light is that our management is nice and our STL as overwhelmed as she is still cares. They've even gone as far to pull me out of the backroom because a Sr.TL caught me with my face in my hands one night after a disastrous double truck. Apparently its to alleviate my frustrations a bit, and while appreciated, i wish someone would of just talked to me first and asked for a solution.
Damn i could go on forever, with the meat of 4th quarter rolling in i don't see how we'll pull through this year. No one seems to be on the same page here, not even the same library. We went from the best backroom in the district to probably worst in the country.
Also last rant but fuck our flow team to hell, i don't know how many times i keep having to tell our flow TL that you can't dump the trash of 20 people onto our sole backroom closer and expect it to be done.
