What chaps my ass more is when a pest says "they said you had ***" or "the other store". First off, who is "they", next, other stores shouldn't blindly send guests on a hunt for absent treasure.
We just went through that, fucking newbies.. Someone showed them where it says what/when product is coming in and they promised the guest that it would be here and in spot fashion? Nope they sent it to another store.
So guest throws a shitfit in the store and we have to now hold a couple back next time we get any to "Make it right for the assholes."
Guests think when they are on brickseek, they are on target.com website. When you tell them you have no classic nes. They say your site you do. Then you say brick seek is not target.com & you hear crickets.
Even if we had one we would not hold it anyway, so you will need to come down either way. and you hang up the phone.. Honestly most of the hot items do end up in my SFS cart before we open..