My store is ID for all OPU, no exceptions. DU is barcode or ID.Question: I was written up for not checking ID for OPU guest. I didn’t give it to the wrong guest or anything... ETL-SE just saw me not check. We’ve never discussed this rule before. I usually err on the side of caution because a credit card is involved, but it was literally Pantene shampoo and apple juice... nothing high value. The guest gave me the barcode from the Target App and it popped up green in the corner for Guest verified with barcode.
Does your store have you check ID for every OPU order? Workbench specifically says, “Since this barcode is specific to each guest, you do not need to verify an ID if using this method.” and OPU FAQs available on the website to guests says to bring Wallet barcode on app OR valid ID. Definitely makes it seem like one or the other, so now I am curious.
Yes. If it’s a few dollars I’ll make it right but not for the situation you described.So when we price match Target.com. Does the item have to be in stock?
Guy called and then showed up and I was overruled and the guy bought all of our $69 controllers @ $16 each. Whatever. More power to him.
Do any of you have to verify every single item in every pre-paid shipt order? We do. Our shipt shoppers do multiple orders and most of them are really large. It’s time consuming on top of everything else we’re juggling.
Lastly, my guest advocates that close can no longer leave until all the store’s reshop is finished and they have to zone areas of the sales floor. Some of my really good TMs have full time day jobs and they can’t stay past their scheduled time to leave. I’m probably going to lose them. I’m wondering if all these changes have to do with the new modernization guide. Sorry. I just need to vent I guess.
Guy called and then showed up and I was overruled and the guy bought all of our $69 controllers @ $16 each. Whatever. More power to him.
Do any of you have to verify every single item in every pre-paid shipt order? We do. Our shipt shoppers do multiple orders and most of them are really large. It’s time consuming on top of everything else we’re juggling.
Lastly, my guest advocates that close can no longer leave until all the store’s reshop is finished and they have to zone areas of the sales floor. Some of my really good TMs have full time day jobs and they can’t stay past their scheduled time to leave. I’m probably going to lose them. I’m wondering if all these changes have to do with the new modernization guide. Sorry. I just need to vent I guess.
There's a special place in hell for people like thatGuy called and then showed up and I was overruled and the guy bought all of our $69 controllers @ $16 each. Whatever. More power to him.
If the guest has the barcode then I did not check. If they had nothing then I would ask for ID and then ask what type of items they are picking up.Question: I was written up for not checking ID for OPU guest. I didn’t give it to the wrong guest or anything... ETL-SE just saw me not check. We’ve never discussed this rule before. I usually err on the side of caution because a credit card is involved, but it was literally Pantene shampoo and apple juice... nothing high value. The guest gave me the barcode from the Target App and it popped up green in the corner for Guest verified with barcode.
Does your store have you check ID for every OPU order? Workbench specifically says, “Since this barcode is specific to each guest, you do not need to verify an ID if using this method.” and OPU FAQs available on the website to guests says to bring Wallet barcode on app OR valid ID. Definitely makes it seem like one or the other, so now I am curious.
Best practice is verifying 3 items plus any high value items. ASANTS though if your store has had issues. I ALWAYS check bananas as many shipt shoppers don’t realize we’re by the each. One got 3 bunches instead of 3.Do any of you have to verify every single item in every pre-paid shipt order? We do. Our shipt shoppers do multiple orders and most of them are really large. It’s time consuming on top of everything else we’re juggling.
My store is check id for all OPUs. Asants. Technically best practice is ID or barcode.If the guest has the barcode then I did not check. If they had nothing then I would ask for ID and then ask what type of items they are picking up.
Who overruled you? Ask them what you’d like them to have you do next time to “make sure we’re on the same page” aka so they don’t make you look like an idiot. I hate when that happensGuy called and then showed up and I was overruled and the guy bought all of our $69 controllers @ $16 each. Whatever. More power to him.
Guy called and then showed up and I was overruled and the guy bought all of our $69 controllers @ $16 each. Whatever. More power to him.
Do any of you have to verify every single item in every pre-paid shipt order? We do. Our shipt shoppers do multiple orders and most of them are really large. It’s time consuming on top of everything else we’re juggling.
Lastly, my guest advocates that close can no longer leave until all the store’s reshop is finished and they have to zone areas of the sales floor. Some of my really good TMs have full time day jobs and they can’t stay past their scheduled time to leave. I’m probably going to lose them. I’m wondering if all these changes have to do with the new modernization guide. Sorry. I just need to vent I guess.
I look at their phone while scanning the barcode to see how many items they are getting and then comparing it to what the zebra says. The Shipt shoppers app shows unique items but the zebra shows all items. So if their phone shows 10 items but the app states 12 you can check that they got two milks and two boxes of Cheerios to account for the extra two items. If it’s a large order I try to do a quick count on what’s in their cart and then verify 4-5 of the items listed.I was once told to verify 3 items, but I verify more than that. I am also looking to make sure there isn't other shit hidden in there.