can't touch this
PhD
- Joined
- Nov 20, 2017
- Messages
- 5,464
otherwise gm keeps it on their 3tier/uboat
Welcome to my life. Until modernization hit my store last year, I was considered a "go to" team leader. In nearly 15 years at my store, I have worked in almost every department. I was forced into the SETL role last year & it is the worst job ever. We have a brand new SE ETL & I truly believe if she had someone to take my place; I would be gone.Honestly, I don’t even know how to be a TL any more. It seems like everything I do is wrong. It feels like the floor is shifting beneath my feet. We have yet another SD and I think he’s putting pressure on my ETL to get rid of me. Our NPS is 80 and we’re meeting RedCard goals, but that means nothing. I’m really frustrated!
Honestly, I don’t even know how to be a TL any more. It seems like everything I do is wrong. It feels like the floor is shifting beneath my feet. We have yet another SD and I think he’s putting pressure on my ETL to get rid of me. Our NPS is 80 and we’re meeting RedCard goals, but that means nothing. I’m really frustrated!
Not at all, unless we have a doctor's note with a specific diagnosis stating why. (I have a diagnosis, but I'm not going to my doctor during a pandemic for a note.) Why? Our new DSD decided a guest seeing us take a sip of water wasn't "brand." (The horror! We're human beings who require hydration!) If we come replete with note, the bottle can't be a refillable bottle brought from home. It has to be a single-use-plastic (grr) bottle of water. (This regulation came down pre-COVID.)Curious: Is your guest service team allowed to have water? It was typically allowed out of guest view, but our ETL says “hard no” ever since he took over. Drive ups get so hot that we’ve been hiding water and he’s been either dumping out personal water bottles and lost and founding them or throwing out bottles while yelling at us. No negotiations.
We’ve already had 80 degree days and we are all absolutely dreading 90+ with humidity plus being alone at the desk. Curious about other stores?
My store is in Texas. It is already ridiculously hot in our building. I keep a 24 pack of water on my desk for my team. It isn't cold, but it is better than nothing. Keeping my team healthy might be the hill I die on. Dehydration & heat stroke is a real concern here.Not at all, unless we have a doctor's note with a specific diagnosis stating why. (I have a diagnosis, but I'm not going to my doctor during a pandemic for a note.) Why? Our new DSD decided a guest seeing us take a sip of water wasn't "brand." (The horror! We're human beings who require hydration!) If we come replete with note, the bottle can't be a refillable bottle brought from home. It has to be a single-use-plastic (grr) bottle of water. (This regulation came down pre-COVID.)
It gets blistering hot in our store in the warm months (which last a while down here), and if we still have to wear those masks, I guess I'm going to have to go get my note, pandemic or no (though my doctor is pretty laid-back and may put it in the mail). But ... I'll buy my water at Costco, not Spot.
Until they give me more hours for the front lanes; the MCO isn't going to be used. It slows things down.We’re supposed to start using the MCO again.
Ha ha they just started pushing us to use them in tech....Until they give me more hours for the front lanes; the MCO isn't going to be used. It slows things down.
I was the only ™ who used it. Went on LOA, they’re all misssing now.Ha ha they just started pushing us to use them in tech....
I asked my department coworker if he wanted to try it out on me when I got a snack after work "no.... it'll just take too much effort"I was the only ™ who used it. Went on LOA, they’re all misssing now.
Yup, that’s me in electronics. Imagine how happy guests are when their payment is accepted on the verifone yet doesn’t actually go through on the device. Often they get a pending charge with their bank too.They’re pretty buggy at times and payment will just stop being accepted. Closing out of the app or rebooting usually fixes it, but it happened to often to keep enjoying it.
Too late.Y’all better hope none of your card readers break bc they’re apparently on backorder
I hear ya. Get a ticket in now so when they’re back you can get a new oneToo late.
I need five new ones. Several of ours went to another store.I hear ya. Get a ticket in now so when they’re back you can get a new one
Talk to ETL HR, get them on your side if possible.Update: I was pulled off stage and coached again. Next comes corrective action. My ETL stands around with a clipboard taking notes. Everything I do is wrong. I’m the only SETL right now and we should have 2or 3. My ETL does not help me with anything. I’ve seen the other ETLs help their TLs with accountability conversations and documentation. They even helped them get their reviews finished. I get constant criticism without any recognition. I’m not exaggerating, I promise. The writing is on the wall. They’re performancing me out as fast as possible.
Thats insane... ETLs like that need to get something better to do with their life. Whats the point of being so unhelpful and then cause their only TL that seems to be doing perfectly fine, even better than fine to leave them with nothing.Update: I was pulled off stage and coached again. Next comes corrective action. My ETL stands around with a clipboard taking notes. Everything I do is wrong. I’m the only SETL right now and we should have 2or 3. My ETL does not help me with anything. I’ve seen the other ETLs help their TLs with accountability conversations and documentation. They even helped them get their reviews finished. I get constant criticism without any recognition. I’m not exaggerating, I promise. The writing is on the wall. They’re performancing me out as fast as possible.