Sorry, late response. One of my peers went out to a local store and took a quick browse at their Zebra hip printers and a lot of them had dust or sticky residue (from the labels) clogging the sensor that detects the gaps on the back of the label rolls that indicate a split for the labels. Highly suggest that stores take like a Q-tip and rubbing alcohol and give them a good clean as they are much more sensitive and picky compared to the old O'Neil printers. So the "fix" isn't so much a software or hardware issue, just lack of preventative maintenance... yes yes, most people should already be doing this, but you'd be amazed (and probably scared) at the number of cases made to CompuCom that the printer "ran out of ink."