Yes but not return to stock (cancelled OPUs)
That's true. ASANTS, my store we just set all reshop/RTS out on an empty lane by GS and the sales floor is responsible for doing all that.
Define all that
What POS should do is have a full screen prompt for every sticker, so you’re forced to acknowledge that you have one. Or at the very least, after the transactions, have a full screen prompt that says like “you have 2 red stickers”
We set reshop and RTS in an empty lane. HL/SL aka A&A will take a MyDevice/Zebra and scan everything in their department so they know the location.
We also moved the Order Pickup room last year, but we added a counter with registers and everything. Order Pickups are processed separately from Guest Service. It’s a cool system, we were one of the pilot stores to test it out.
I’m wishing we would get rid of our photo lab and do that. But right now the OPUs are near the team lead office so we can’t put any registers in TSC lol
you sort stuff/mydevice scam every item that comes back?
I mean shouldn't you?
Anything I’m not sure I certainly do, but if it’s like say detergent, and I know detergent has only one location in my store, and is always there, no I don’t scan it. Same for clothes (minus fan central) all go to softlines. Examples, of course, but you get the point.
And I'm sure softlines loves you when they are fishing one spot hats, gloves, socks and scarves...and electronics socks and shirts...and pharmacy compression socks...and sporting goods socks and belt wallets out of their reshop.
Adding in my 2 cents. Most of "Our Store Brand" merchandise has a DPCI on its packaging somewhere, right? Train your eyes to look for it. Are you familiar with department numbers? DePt, Class, Item. All you then really need to figure out when in doubt is the difference for example water bottles in home versus sporting goods or clothing in Softlines versus the licensed clothing in electronics. I'm not asking you to memorize everything but the ones that stump you, learn those so you can teach yourself to sort items in the right reshop vehicles. I never stop learning. There's always something new I learn everyday in the World of Spot. And you don't always necessarily need electronic equipment to figure out how to read a DPCI. I understand if it's not obvious at first but we need to read with our eyes and think with our brain because sometimes there is no equipment and the only equipment you have is you... Read and think where something belongs in the store.
Half the stuff, no, most of the stuff in baby hardlines has no printed dpci, and there's a few things in baby hardlines that look virtually identical to health and beauty. There's one item that is identical in every way except for three numbers in the barcode. So unless you know the brand very, very well, there's a lot of stuff that shouldn't be assumed.
Ok then training needs to happen. Or since GS has the registers that scan and sort shouldn't that be implemented everytime? I know it's not perfect but we all need to help each other by doing what we can. GS needs to sort properly the best they can and the re-shop team member needs to either have a device or share one with a team member that has one. This "Not My Job" mentality is what's causing people to not want to work there. And with the identical items in baby, I agree BUT you already read the barcode to determine it was different. So therefore scan the two different items to determine if it goes in baby or beauty. I know nothing should be assumed. Been with Spot long enough to know nothing is perfect but what are we doing as employees to make our job and others a little easier?
I agree with you 100%! Nothing wrong with helping out where you can
I know what’s bullseye (red price in the corner). If im not sure (feels cheap and bullseye ish), i scan
When there’s a line to the door of guests, I barely have time to RTS, much less time to scan again in Sort. If you know of a way of getting our store more hours to have another ™ there, let me know
