Service & Engagement Can I speak to a manager?: A front end thread

[Amanda Cantwell]

I’m staying past seasonal! And they pulled me aside and asked if I’d be GSA. A little nervous but with training I’m very excited!

nice! my only tip is assuming the other GSTMs at your store aren't idiots, please trust them. nothing is worse than when we say no (and are valid in doing so) and GSA comes over and just overrides it.

 

[Leo47]

My store is about to get remodeled I can’t wait for them to a) expand guest service so we can actually walk around and make it fancy AF (as they’re saying) and b) smash photo into oblivion and get rid of it forever

 

[Dog]

I’m staying past seasonal! And they pulled me aside and asked if I’d be GSA. A little nervous but with training I’m very excited!

Congrats friend let us know if you have any questions

 

[can't touch this]

And they pulled me aside and asked if I’d be GSA!

Worse than being let go tbqh

 

[Dog]

Worse than being let go tbqh

GSA is a sweet gig though I cleaned a pile of literal shit off the floor today

 

[Anelmi]

^^ Livin’ the dream!

 

[blitzsofttm]

We're getting SCO put in... I'mma go cry in a corner now

 

[Switch23]

We're getting SCO put in... I'mma go cry in a corner now

About time lmao

 

[starmaster1000]

smash photo into oblivion and get rid of it forever

> gets replaced with photo printers which are shit and no one orders the right amount of stuff from Kodak for the printers and no one knows how to work the stupid APEx software except you.

 

[Times Up]

We're getting SCO put in... I'mma go cry in a corner now

Well, there go the front end hours.

 

[gsa4lyfe]

Well, there go the front end hours.

Added hours for most stores

 

[Times Up]

Added hours for most stores

When my store got SCO several years ago, our front end grid went from 1.5 pages (non Q4) to just over half a page. Maybe the hours were deployed elsewhere in the store, but front end was decimated.

 

[Bosch]

drop by %30 when ours went in..

 

[Frontlanegirl]

Well, there go the front end hours.

Cause you know, having 6 SCO's is like having 6 TM's. When they put in our SCO's we lost the hours of two people.

 

[OneArmedJesus]

Oh no not 2 people

 

[Frontlanegirl]

Oh no not 2 people

Management views each SCO as a cashier. By putting in 6 SCO’s they cut out two FT cashiers.

 

[can't touch this]

Adding more SCOs is like adding more seasonals (more theft)

 

[Times Up]

Management views each SCO as a cashier. By putting in 6 SCO’s they cut out two FT cashiers.

Just 2....our cuts we're worse than that.

 

[Frontlanegirl]

Just 2....our cuts we're worse than that.

It has gotten worse since then as there are times when no one is scheduled at SCO.

 

[Times Up]

It has gotten worse since then as there are times when no one is scheduled at SCO.

😱😱😱

So do you guy close them, or do have a
Cashier run then along with being on a lane too.

 

[REDcardJJ]

It has gotten worse since then as there are times when no one is scheduled at SCO.

at the very least, the Self-checkout workcenter is receiving payroll to have a team member scheduled from open to close, so whoever is writing the front end schedule is dropping the ball

 

[idkwhattodo]

so we added more SCOs to go from 4 to 12. when we just had the 4, it was rare to have it open past 9-9:30 (close at 11) since we would only have one cashier past that. after getting all 12, i think our front end hours went up. we still close sco before the store closes. some around 9:30 still and then some at 10-10:15ish. we now generally have two or three closers (or at least scheduled til 10-10:45).

our cashier hours haven’t been great with the cut, but not as bad as other stores and i honestly think it’s because of all the sco hours we get.

 

[Frontlanegirl]

😱😱😱

So do you guy close them, or do have a
Cashier run then along with being on a lane too.

Usually, the GSA has to also cover them.

 

[Frontlanegirl]

at the very least, the Self-checkout workcenter is receiving payroll to have a team member scheduled from open to close, so whoever is writing the front end schedule is dropping the ball

Nope, not dropping the ball, due to cut hours there are times when it is not covered for the first hour of the day and the end of the day. The directive comes from higher-ups.

 

[LearningTree]

Nope, not dropping the ball, due to cut hours there are times when it is not covered for the first hour of the day and the end of the day. The directive comes from higher-ups.

Wow that's the complete opposite of what my district wants. When I was writing the schedule my DTL wanted SCO the first ones opened and the last ones closed. So we'd open up 4 right at open and then the other 8 once it got busy (and then the reverse at the end of the night).