Service & Engagement Can I speak to a manager?: A front end thread

[gsa4lyfe]

 

[Amanda Cantwell]

View attachment 7274

Woo hoo!!!!!! New POS sounss great. T.com on POS would be HUGE

Also after reading that I realized current POS is older than I am (sorry to anyone who I just made feel old)

 

[Anelmi]

So we need to find room for yet another bin at GS?

 

[redeye58]

(sorry to anyone who I just made feel old)

Yep, I was there when it rolled out.

 

[Bullseyebuddy]

All I’ll say about this is there is a reason after you scan a barcode it brings you to the “verify guest id” screen.

Also PSA: sometimes guests use an old email. Always check name of the email barcode doesn’t work.

Idk if this has been mentioned since the forum is so long but now best practice is “the app/barcode acts as sufficient identification... use ID if the app won’t work or is eaiser for the guest”

 

[Bullseyebuddy]

Where did you guys find these documents about the register updates and such? Am I missing important news on workbench somewhere?

 

[Dog]

Where did you guys find these documents about the register updates and such? Am I missing important news on workbench somewhere?

Workbench

 

[Yetive]

Where did you guys find these documents about the register updates and such? Am I missing important news on workbench somewhere?

The March addendum came out yesterday. It is from that.

 

[WonderKart]

View attachment 7274

My store currently have 2 of these test registers and they are absolutely HORRIBLE. If they plan on rolling these out anytime soon they need to work out some serious bugs. As of right now there are no way to take coupons, take checks, EBT, or target wallet. Suspend slips don't work between the new and old registers. There have been a few instances where the register can't recognize the UPC/DPCI. So far it's been a headache.

 

[Amanda Cantwell]

My store currently have 2 of these test registers and they are absolutely HORRIBLE. If they plan on rolling these out anytime soon they need to work out some serious bugs. As of right now there are no way to take coupons, take checks, EBT, or target wallet. Suspend slips don't work between the new and old registers. There have been a few instances where the register can't recognize the UPC/DPCI. So far it's been a headache.

My guess is your version is a prototype as other users have said it can handle all transactions.

 

[PackAndCry]

My store currently have 2 of these test registers and they are absolutely HORRIBLE. If they plan on rolling these out anytime soon they need to work out some serious bugs. As of right now there are no way to take coupons, take checks, EBT, or target wallet. Suspend slips don't work between the new and old registers. There have been a few instances where the register can't recognize the UPC/DPCI. So far it's been a headache.

So it's like myWork 2.0 but for the checklanes.

 

[Switch23]

So it's like myWork 2.0 but for the checklanes.

And we all love myWork 2.0

 

[REDcardJJ]

View attachment 7274

i am skeptical of any of this after mywork

 

[REDcardJJ]

So we need to find room for yet another bin at GS?

this bin should’ve been set up like last october

 

[Anelmi]

Well seeing as we have had maybe 1 or 2 of these returns since that time, we don't have a designated bin.

 

[fixurpunchordie]

My store:
ID for all OPUs
Hold any item under $150 or not on clearance

 

[A234]

My store:
ID for all OPUs

Literally against best practice and the instructions communicated to leadership. No ID unless guest doesn't have barcode.

 

[Amanda Cantwell]

My store:
ID for all OPUs
Hold any item under $150 or not on clearance

Literally against best practice and the instructions communicated to leadership. No ID unless guest doesn't have barcode.

my store is also ID for all OPUs. We can hold anything that’s not clearence regardless of price (we’ve held iPads before)

 

[Anelmi]

It clearly says to show your ID even though you have the barcode.

 

[Leo47]

If I scan it and the zebra asks me to ask for ID, I do, if I scan it and it goes straight to the order, I don’t.

 

[idkwhattodo]

The order pickup thing in workbench says ID or wallet barcode works, but target.com says “present target wallet barcode and present one of the following forms of ID” so I always do ID anyway... just to be safe. There are certain guests who are in so regularly that I don’t even need to see ID or anything for them though.

 

[Amanda Cantwell]

honestly at this point 99% of guests either know the drill and have ID ready, or have no problem showing ID.
it takes 3 seconds to verify, no harm done, just more secure.
plus at my store most (80+% I would say) don't even have the barcode

 

[REDcardJJ]

Guests who have their Target.com, Target App, or Wallet barcodes don’t need to show ID. Your stores just aren’t following best practice.

 

[Amanda Cantwell]

Guests who have their Target.com, Target App, or Wallet barcodes don’t need to show ID. Your stores just aren’t following best practice.View attachment 7281

Having a log book isn’t best practice either but it’s saved us more than once. Best practice isn’t always the best for each individual store

 

[NPC]

Having a log book isn’t best practice either but it’s saved us more than once. Best practice isn’t always the best for each individual store

I guess sorting strays correctly isn't best for your store either?