Service & Engagement Can I speak to a manager?: A front end thread

i'm sure most people on TBR know by now that i'm very guest oriented, and i'm very quick to slap that override button; but there has to be a limit somewhere.
 
gsa4lyfe said:
It’s funny how you’re so by the book but make personal exceptions like this. You ID every single guest for OPU even though it’s not best practice but you’re okay with over riding returns when the code is specifically under the GSTL function and is new everyday to prevent this exact thing
Click to expand...

Finally someone said it.
 
SuperTarget said:
So you are telling me you have never overriden a merch card for a guest. I find that hard to believe
Click to expand...
REDcardJJ said:
never because they don't want a merch card back even though they PAID with a merch card, no. i haven't and will not override that.
Click to expand...
This. If there’s an extreme circumstance that warrants it fine. But not because they don’t want a merch card.
 
REDcardJJ said:
i'm sure most people on TBR know by now that i'm very guest oriented, and i'm very quick to slap that override button; but there has to be a limit somewhere.
Click to expand...
I’m kinda the opposite (as most people also know). I lean towards the policy side— but I do make it right when the situation calls for it. I think sometimes I don’t express myself correctly when I post.
 
today one of the SCOs shut down randomly and there was a loud high pitched beep from the machine (even after we killed the power strip supply).

CSC told us (correctly) it was the UPS (battery backup). turning the UPS off and back on fixed it.

Anyone had this happen before or know what causes the UPS to do that? it was really weird.
 
Amanda Cantwell said:
today one of the SCOs shut down randomly and there was a loud high pitched beep from the machine (even after we killed the power strip supply).

CSC told us (correctly) it was the UPS (battery backup). turning the UPS off and back on fixed it.

Anyone had this happen before or know what causes the UPS to do that? it was really weird.
Click to expand...
They die every so often. I had a couple short out when we lost power overnight. I usually just unplug it, plug everything back in with a power strip and wait for compucon to come with a replacement. All SCOs and your odd registers should have them. They’re also the registers attached to your generators
 
that's happened to us when we've lost power at our store or lost power in parts of the store including sco machines. it tries to come back up or something but can't and makes this horrible beeping noise
 
Dog said:
that's happened to us when we've lost power at our store or lost power in parts of the store including sco machines. it tries to come back up or something but can't and makes this horrible beeping noise
Click to expand...
it was just one though and no power issues at the store. very odd. but yeah the beep was terrible I said to the CSC guy look you don't have to fix it right now but you have to make this beeping stop lol
 
Amanda Cantwell said:
it was just one though and no power issues at the store. very odd. but yeah the beep was terrible I said to the CSC guy look you don't have to fix it right now but you have to make this beeping stop lol
Click to expand...
Is extremely obnoxious. I’ll always unplug before calling because I can’t stand it.
 
gsa4lyfe said:
Is extremely obnoxious. I’ll always unplug before calling because I can’t stand it.
Click to expand...
I didn't even know where to unplug bc I turned off the power strip but it kept going... at least we know the battery backup works...

turning it (UPS) off, waiting a minute, turning it back on worked though so that was good
 
Amanda Cantwell said:
I didn't even know where to unplug bc I turned off the power strip but it kept going... at least we know the battery backup works...

turning it (UPS) off, waiting a minute, turning it back on worked though so that was good
Click to expand...
The UPS are typically plugged directly into an outlet as required so with sco you usually have to take off the metal cap behind and all the plugs are under there. It’s a pain in the ass sometimes. Also the side panel in the left hand side of sco unscrews and reveals a better angle instead of going in from the front
 
Do you guys leave your SCO on at night for guests to use after banking them/adding start funds or do you put them on the “Closed.” screen? We’ve always put them on the closed screen and had just a register open after but I wasn’t aware you could leave them open so I thought I would hear what you guys do at your stores
 
Dog said:
Do you guys leave your SCO on at night for guests to use after banking them/adding start funds or do you put them on the “Closed.” screen? We’ve always put them on the closed screen and had just a register open after but I wasn’t aware you could leave them open so I thought I would hear what you guys do at your stores
Click to expand...
doesn't matter. all registers reboot at ~3am. it'll boot back up to closed.
 
Dog said:
Do you guys leave your SCO on at night for guests to use after banking them/adding start funds or do you put them on the “Closed.” screen? We’ve always put them on the closed screen and had just a register open after but I wasn’t aware you could leave them open so I thought I would hear what you guys do at your stores
Click to expand...
Accounting wise the technically never close anymore until end of day when they restart. You used to have to tell it you took out money and what you put in and actually close the register. Now they just log off.
 
gsa4lyfe said:
Accounting wise the technically never close anymore until end of day when they restart. You used to have to tell it you took out money and what you put in and actually close the register. Now they just log off.
Click to expand...
wow pretty interesting! never knew you could just leave them open until recently but it makes sense

Amanda Cantwell said:
doesn't matter. all registers reboot at ~3am. it'll boot back up to closed.
Click to expand...
So it doesn’t mess anything up with the sales audit or cash office if you let people keep using it the same night after “closing” it?
 

Similar threads

G
Not allowed to speak face to face with leaders
2
Replies
27
Views
2K
DBZ
D
F
Is anyone else's store getting rid of cart guys?
Replies
11
Views
1K
Florida Dawg
Florida Dawg
N
A Message For Corporate
2 3 4
Replies
94
Views
9K
allnew2
allnew2
buliSBI
Checks no more
Replies
3
Views
494
Captain Orca
C
S
A Target in my city has a supermarket next to it
Replies
8
Views
615
OneGoodEar
O
Back
Top