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Have you partnered with your TL, ETL or even your grocery TL and expressed your frustration? If you haven't, I would start there. If they are like most leaders I have worked with they assume that the cooler stuff is done and never really check on it. Make them aware of the issue and they can go from there.
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Just an FYI, best practice is that the food trucks push and backstock are the priority. I know--hahahahahaha!
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Elaborate more on this "closed backroom."
Ummm...mmmm... nobody else other than BR, is going to *backstock" anything at my store... and for all but a few, say 98% of the SF they are not going to pull from backroom. Market is a different deal in re pulling, PA(s) & market TM need to pull for "fresh and ready" and "fresh and fabulous"
and guest requests but other than that, BR for anything HL or SF. Absolutely, NEGATIVE Ghost rider!!
Coolers and freezer are "IN THE BACKROOM" BR DEALS WITH IT. Pulls and BS.
My FDC team nor my market PA(s) or market TM(s) backstock, nothing. Nadda, Zilch. BR is responsible for it. FDC/Flow/PA/Market would need to be BR cert'd to do that, and that is not the case for my store. Even our 1.5 PA(s) who are cert'd for BR, do not do it.
I keeping repeating this to my ETL-LOG and the response is pretty much "hahahahahaha!" It has reached meme level here.... It is not going to happen. Based on the way the team is setup, and in general there are people who I do NOT WANT TOUCHING FDC so doing that as priority over GM... nope. Some of these people are in areas for a reason!
Good and bad.
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Sounds like you need a new backroom tl who can actually handle tms
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Must be different for some stores... Because our fdc crew has one guy that backstock, while four others push. The only cooler/frozen stuff backroom backstocks is from the cafs.
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ASANTS.
glo
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When I was early BR, I'd backstop coolers and the freezer almost exclusively. Nothing in your freezer should be on pallets except turkeys. Get that on flats or tubs just so you can maneuver it. Make sure the flow team that pushes c&s is aware of that and is helping you.
Partner with your PAs to backstop their CAF backstock. There's no reason that they shouldn't be able to help on that front.
If you haven't communicated anything to your TL or ETL, don't expect any changes. That should really be your first step.
Partner with your PAs to backstop their CAF backstock. There's no reason that they shouldn't be able to help on that front.
If you haven't communicated anything to your TL or ETL, don't expect any changes. That should really be your first step.
qmosqueen
Perishable Assistant Wizard
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- Aug 20, 2013
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first ASANTS !!
We have been getting more dairy pallets .. redwire on friday Jan. 29, 2016 titled "Large Dairy Pallets - Urgent" .. do to system error some stores have been getting larger than normal dairy deliveries and this should be fixed by Fedb. 14th.
We get 4 trucks a week on average 12 to 15 pallets each time, so we get a very large amount of food, but we have a good team and get the truck mostly done on truck days.
We have 4 or 5 TMs pushing, along with the PA (who pushes, all bananas, all fresh meat, all produce). the other TMs push (Dairy, eggs, freezer.)
We also have 1 or 2 TMs they are backroom members who are scheduled under the pfresh department to back stock the coolers, dairy and freezer.
The PA usually back stocks the ambient, meat and produce cooler.
So, the team 5 to 7 TMs is scheduled for 5.5 to 6.5 hrs and the truck is pushed and STO'd. the last couple weeks with extra dairy, we have been smart huddling 1 or 2 pallets the next day and it
does get back stocked on the next truck day.
Right, now we have ran out of room in the dairy cooler all the case pack and wacos are FULL.
So we have 4 red tubs in there with yogurt on 2 of them and juice on the other 2, they are not STOd and we PAs just grab and go as needed from these tubs.
Also in the produce cooler we keep all the grapes and berries NOT STOd on 3 red tubs and push as needed, as there is no room for these, as we sell so much produce it
is sometimes ridiculous to sell 10 boxes of bagged cuties in 2 days and 10 boxes of strawberries in 1 day. As for bananas we sell about 10 boxes a day.
So, if your backroom team or pfresh team cannot keep up with backstock (which should be 30 minutes to STO 1 metro, depending on the open stock and case stock.)
then you should express your concerns with the backroom ETL and your hardlines ETL, mine are very understanding and easy to talk to.
They sometimes cannot see what is behind a closed door.
We always back stock all the CAFs in ambient, meat, produce ... dairy and freezer are a little harder to keep up with, on non truck days with no extra TMs staffed.
EDIT:
I also, have gone through the dairy and have subt all expired yogurts and juice for the next 2 weeks thru Feb. 14th and donated them. It was about 20 boxes of yogurts.
This still has NOT made much room for the new yogurts they keep sending us.
We have been getting more dairy pallets .. redwire on friday Jan. 29, 2016 titled "Large Dairy Pallets - Urgent" .. do to system error some stores have been getting larger than normal dairy deliveries and this should be fixed by Fedb. 14th.
We get 4 trucks a week on average 12 to 15 pallets each time, so we get a very large amount of food, but we have a good team and get the truck mostly done on truck days.
We have 4 or 5 TMs pushing, along with the PA (who pushes, all bananas, all fresh meat, all produce). the other TMs push (Dairy, eggs, freezer.)
We also have 1 or 2 TMs they are backroom members who are scheduled under the pfresh department to back stock the coolers, dairy and freezer.
The PA usually back stocks the ambient, meat and produce cooler.
So, the team 5 to 7 TMs is scheduled for 5.5 to 6.5 hrs and the truck is pushed and STO'd. the last couple weeks with extra dairy, we have been smart huddling 1 or 2 pallets the next day and it
does get back stocked on the next truck day.
Right, now we have ran out of room in the dairy cooler all the case pack and wacos are FULL.
So we have 4 red tubs in there with yogurt on 2 of them and juice on the other 2, they are not STOd and we PAs just grab and go as needed from these tubs.
Also in the produce cooler we keep all the grapes and berries NOT STOd on 3 red tubs and push as needed, as there is no room for these, as we sell so much produce it
is sometimes ridiculous to sell 10 boxes of bagged cuties in 2 days and 10 boxes of strawberries in 1 day. As for bananas we sell about 10 boxes a day.
So, if your backroom team or pfresh team cannot keep up with backstock (which should be 30 minutes to STO 1 metro, depending on the open stock and case stock.)
then you should express your concerns with the backroom ETL and your hardlines ETL, mine are very understanding and easy to talk to.
They sometimes cannot see what is behind a closed door.
We always back stock all the CAFs in ambient, meat, produce ... dairy and freezer are a little harder to keep up with, on non truck days with no extra TMs staffed.
EDIT:
I also, have gone through the dairy and have subt all expired yogurts and juice for the next 2 weeks thru Feb. 14th and donated them. It was about 20 boxes of yogurts.
This still has NOT made much room for the new yogurts they keep sending us.
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At my current store the hours to backstock the FDC are given to backroom. 1 BR tm takes about 2-3 hrs to get it done. He also deals with the auto/ caf bs. It has taken me 6 months at this store to get this in place. The food truck team cuts off the produce/bakery/fresh meat tops, places pic labels on front of the boxes, bcodes and detrashes. For now, this is working and we have been coming 100% clean.
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qmosqueen
Perishable Assistant Wizard
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sounds similar to the way I have gotten things working at my store, only that it takes the backroom TM a lot longer to sto in dairy and freezer, we usually have about 5 metros in dairy and 5 metros in freezer of back stock on a truck day that gets back stocked.
glo
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What's the point of the sales floor team of flow pushes their truck and backroom backstocks their product?
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Agreed I don't know the point of sales floor TMs
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I'm flow, but work Pfresh also. A LOT of our frozen, produce and dairy isn't STO'd. I'm not trained to backstock. Our PA enforces "repush". I usually know what we need and know that it hasn't been STO'd because it doesn't come out in the pulls. I ask our PA to check it and if it isn't in the system I just go get it because I know we have it. We don't have enough room in the wacos for backstock. Way too much merchandise comes on that FDC truck. Also, I have to add that our night sales floor consumables TMs don't push. They place a backstock clip on darn near everything!
The point of SF is to help guest and respond to back up and reshop.
That's a dumb comparison.
The Market team is supposed to insure the truck is pushed, fifod and back stocked. That is littererly the point of their job. If people demand flow helps blitz the push while BR backstocks it then what is the point of the dedicated market team?
glo
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Maybe I'm misunderstanding you. In the four stores I've worked in, there's a small number of flow team members that push the truck on those days.
Are you asking what the point of the Perishable Assistant position is? Or those flow team members?
As a PA, I helped push our truck, but expecting a single person to do that and everything else the area needs is very unrealistic.
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At my store, that is how it works. BR deals with it, B Volume, almost A, Pfresh. I am not involved in the BR teams ops, as its not my area.
For truck days (we get BOTH GM and FDC same day), once FDC team starts to finish the BR has some one to start BS coolers.
They are responsible for pulling SPP and POG batches too, depending on some situations. POG can do it, but it does depend on other factors. I've read in other threads that BR was NOT pulling SPP or POG batches, and in my view, that is their job.
We put em in the gun, they take them out ie: pull.. That is the job in my view. Its a team... and every position has a part on the TEAM. BR does their part, which is to BS, pull CAFS, and that includes coolers and freezer. When say their is an "injury" on the team aka vaction/CO/NCNS then having things to help out is one thing. But at least for our store, that still falls on the BR team to figure out how they want to do it. Mostly who from BR will stay to do coolers and freezer AFTER GM truck.
In this particular case, that may be what is happening, but I don't agree with it. BR is BR, they deal with it. That is THEIR part of the TEAM.
Some of this ASANTS I think is also part of the problems we have. Obviously if you are getting 20-30 pallets worth of FDC at a super at A+, AAA etc. store, then the process needs to evolve in a manner for that volume.. Supers in our are district some get 2 deliveries per day, we are on the same route as one at times depending on the routing.
But the general process should still be the same AAAAAA to ULV D.
BR Team does their thing.
Flow team theirs
FDC team theirs
Each team working together achieves the goal.
We have that, its just that person is a BRTM, they don't come from the Flow ranks. Strictly a BRTM that handles it after the BS starts to build up in the coolers as FDC progresses.
On a non truck day, the only thing that a PA or Market TM does is pull to be fresh and full. Any BS during the course of the day is a BRTM problem.
For MY STORE,
MARKET = PA(s) and MARKET TM(s), they have ZERO to do with the FDC truck. Other than the PA(s) doing their normal routine cull, pull before truck, etc., and ordering, they have NOTHING to do with the truck process. Nothing.
I have a FDC team. This team handles the truck from start to finish. One is the "Captain" they run the process from the beginning. My receiver doesn't touch it either. They will continue to handle vendors and other RECV/RL stuff. Checking in the driver/truck, acknowledgement via RECV, temping etc. The team will drag pallets to the various coolers and freezer as they are processed.
The FDC team pushes, fifo etc. All/any BS is placed on metro racks to be taken to the coolers/freezer and the BR team handles. Thats it. Been that way since I started through 3 ETL-LOG. Not changing.
We have only done a full on WAVE blitz of FDC when the thing is HUUUUGEEEE, or late by 4-5hours or even comes the next day. This happens very rarely, and in the case of the truck coming the next day or push being delayed due to late arrival I get the core FDC team to come in and supplement with the below scenario.
I have a core FDC team, and then I have FDC add ons which are TM's which are FDC "approved" they know how to do it, do it properly and want to do it. This includes pulling in person(s) from SL and HBA. If the FDC Captain don't approve of you , you are not on the FDC team. They run it, they handle it, its their thing.
We don't have that, at least in the manner you have.
G
Guest
Guest
I never back stock anything in the coolers and freezers. The lovely FDC back stocks and then we pull their back stock. The dairy cooler never looks good. It's a great thing to experience.
FDC is a failure and corporate should be ashamed of themselves for the way it's handled and managed. Corporate should also go fuck themselves.
FDC is a failure and corporate should be ashamed of themselves for the way it's handled and managed. Corporate should also go fuck themselves.
mrknownothing
purveyor of things
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At my store, the FDC push team has at least a couple backroom TMs each shift, so once the push is done, they backstock the coolers and freezer while the regular backroom team pulls research, POGs, MyFA, etc. If time allows, we help with the FDC backstock.
During and after CAF hours, the backroom team has sole responsibility for pulling and backstocking in all the P-Fresh stockrooms. We're expected to come clean every night, but if we don't, overnight backroom combines the backstock with their autofills so it gets re-pushed.
During and after CAF hours, the backroom team has sole responsibility for pulling and backstocking in all the P-Fresh stockrooms. We're expected to come clean every night, but if we don't, overnight backroom combines the backstock with their autofills so it gets re-pushed.
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G
Guest
Guest
I would get 60 to 80 hours a week if the backroom had to be free of back stock every night. Since the STL will die if I get overtime, it ain't happening.
The problem areas for back stock at my turd store are the dairy cooler and all of the health and beauty shit. It's very rare for these areas to be free of back stock.
I was actually told today that there is a problem with the dairy cooler and caf batches in the area. So that means other stores have the FDC curse too in their dairy coolers. Apparently other stores are saying that the caf batches are pulling way too much product from the dairy cooler.
The problem areas for back stock at my turd store are the dairy cooler and all of the health and beauty shit. It's very rare for these areas to be free of back stock.
I was actually told today that there is a problem with the dairy cooler and caf batches in the area. So that means other stores have the FDC curse too in their dairy coolers. Apparently other stores are saying that the caf batches are pulling way too much product from the dairy cooler.
signingminion
WAVing in the air like I just don't care
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You are kidding right? The Market team (consisting of Market TM and PA and possibly CTL) are there to be the equivalent of a SFTM, only with additional food handling knowledge. If a SFTM doesn't backstock from truck a Market TM doesn't either.
LV Pfresh with 2.5PA, CTL and 3-5 Market TM who fill the gaps. C&S not FDC (thankfully most days)
One BRTM comes in before C&S arrives to pull autopulls, push them and then backstock the coolers. We have a PA who works C&S and they are responsible for pushing and backstocking meat/produce/bakery and backstocking deli and ordering. Two or three other flow will help push the dairy and frozen pallets and backstock if trained. All my PAs are BR certified, at least as far as backstocking/pulling is concerned. The opening MarketTM/PA culls, fills and helps with milk and CAFs. I encouraged that TM/PA to backstock CAFs in meat/produce but I don't know what their current practice is.
I used to have one BRTM who did the autos and coolers every day. All my BRTM are good about pulling the cooler CAFs though, and closing BRTM have no problem pitching in to backstock in the coolers if needed. We have jumpsuits, hats, gloves, etc to facilitate safely being in a cooler for long periods.
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