I mean I wouldn’t say condescending but I got an old lady that said “can I speak to an older manager” when I said we couldn’t fix the problem..
she was paying for a couple grocery items with a check the total was like 12 dollars and the check didn’t even go though, it just straight up said couldn’t accept every time you put it in. So the cashier called me over and see if I can do anything, I tried again, tried seeing if the numbers were misread by the system, everything was fine. So I said I couldn’t help is there any other way you could purchase it or use a different check. She had a card but used the excuse of “oh I don’t want to get the bill for something I’ve already eaten”
So she asks if I’m the manager and I say yea and she sees trainer on my badge, so she asks “Oh you are a trainer manager, you are new” and I let her know that’s not what it means and say sorry it’s the system denying it not us and we can’t do anything other than call the number, and she said get an older manager, so by this time I just called the other gsa at the time that was slightly older and over at guest services to come over and I just walked away.
Never got the check to work and she put it on her credit, just really pisses me off how people treat us when we aren’t the problem
*endrant*