MEGATHREAD Flexible Fulfillment

Moosechives said:
Whats more annoying to me is the fact that more and more often I have to pick items that are in store clearance and not marked down online. Yeaaah
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I had a bunch of items like that last week, and I started covering up the clearance sticker with a blank one. After a few of those I just said fuck it and left it as is.
 
Q: Is there a decent guide to STS here or on Workbench maybe? I've found out literally nobody in the store has trained on this despite my constantly nagging of the ETLs and the Flex TL didn't even know it was going live this month. I just want to know what to do since I have a feeling they'll be coming to me for this since I've nonstop asking about training for it.
 
@SnorlaxTM
Ship to Store is really easy. The guide is only 2 pages and it even includes pictures for each step. I've only looked at it on paper, but I assume it is also available on the ship to store page on workbench.

Use the menu on the top left of workbench:
- processes
- logistics
- ship to store
 
SFSFun said:
@SnorlaxTM
Ship to Store is really easy. The guide is only 2 pages and it even includes pictures for each step. I've only looked at it on paper, but I assume it is also available on the ship to store page on workbench.

Use the menu on the top left of workbench:
- processes
- logistics
- ship to store
Click to expand...
Thanks I'll be sure to look at it the next time I'm in then.
 
I think the hardest part will be making sure that everyone who accepts packages is aware of what STS orders look like and what to do with them.

UPS and FedEx deliver to receiving...unless the dock is closed. Then they drive around to the TMSC entrance up front and deliver to whomever buzzes them in.

USPS delivers to a small box several hundred feet from the back of our store, but most packages will be too big to fit.
 
I had a ship from store order yesterday for the first time.. they dropped it off at the service desk. It was easy to process, the only hard part was the fact the items in the box had the huge Barcode that won't scan so I had to type in the dpci with 49 in front. But what are we suppose to do with the receipt... because I wasn't sure if they get an emailed copy or if we attach the receipt with the item?
 
Bosch said:
I would agree with you, however our STL is a brand new to target STL and was handed a High Volume Store with No experience other than her training. It worked so well two years ago when the last newbie STL got the keys and our sales took a nose dive cause he was from a ULV store and ran our high Volume the same way. He disappeared when the basket size needed to increase by $120. I don't hold out hope for the current one, cause she is a "Hide in the office with her girlfriend ETL's".
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I need to slightly edit this. Hide in her office to not even in the store %99 of the time. I have not seen her in the last three weeks, nor has anyone else.
 
H2Owned said:
But what are we suppose to do with the receipt... because I wasn't sure if they get an emailed copy or if we attach the receipt with the item?
Click to expand...
Put it in the secure document shredding bin. We have one at TMSC, signing room, and receiving.
 
SFSFun said:
I had a bunch of items like that last week, and I started covering up the clearance sticker with a blank one. After a few of those I just said fuck it and left it as is.
Click to expand...

If it's cheaper in store, the system will adjust it when the guest picks up the item.
 
For everything but SFS, right. Clearance shouldn't be eligible but they've been letting it pass through lately and for those you remove the sticker.
 
How is it possible for the person picking the items to pick the wrong item??? The guest ordered Bounty paper towels, the select a size...and when they got them home, they discovered they were the regular ones. It's a different dpci by one number. Did the backroom person just scan the right item and grab two of the wrong one instead of scanning the item they grabbed? Or is there another way to complete this stupidity?

I needed to go to lunch, so I made the BRTM come up to deal with it...they half ass things enough that makes it a headache for us, so they can fix their mistakes as far as I'm concerned. (Especially since it may have screwed up the backroom counts if he pulled the wrong thing from the backroom).
 
Retail Girl said:
How is it possible for the person picking the items to pick the wrong item??? The guest ordered Bounty paper towels, the select a size...and when they got them home, they discovered they were the regular ones. It's a different dpci by one number. Did the backroom person just scan the right item and grab two of the wrong one instead of scanning the item they grabbed? Or is there another way to complete this stupidity?

I needed to go to lunch, so I made the BRTM come up to deal with it...they half ass things enough that makes it a headache for us, so they can fix their mistakes as far as I'm concerned. (Especially since it may have screwed up the backroom counts if he pulled the wrong thing from the backroom).
Click to expand...

Maybe they scanned the label and not the UPC on the product?

Or the two types are mixed up on the same pallet in the BR? - if the product was picked from the BR.
 
jenna said:
Maybe they scanned the label and not the UPC on the product?
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That was my other guess. But again, I would assume the training says scan the product itself. Which is why I wanted him to fix it so he can see that thinking it's close enough is going to mess us up at guest services.
 
He also would have been stopped when packing the container meaning he assumed he picked the right product and just used 49 to bypass invalid item and pack it anyway. Just a little sloppy work.
 
Retail Girl said:
How is it possible for the person picking the items to pick the wrong item??? The guest ordered Bounty paper towels, the select a size...and when they got them home, they discovered they were the regular ones. It's a different dpci by one number. Did the backroom person just scan the right item and grab two of the wrong one instead of scanning the item they grabbed? Or is there another way to complete this stupidity?

I needed to go to lunch, so I made the BRTM come up to deal with it...they half ass things enough that makes it a headache for us, so they can fix their mistakes as far as I'm concerned. (Especially since it may have screwed up the backroom counts if he pulled the wrong thing from the backroom).
Click to expand...

We ran into that once at my store, and I had to get the correct product from the sales floor because the GSA knew I wouldn't say no. Because of that, whenever I'm picking a flex order, I toggle to Item Search and scan the items to verify they're the correct DPCI.
 
I had a team member pick a display chair for an Order Pickup a few weeks ago. The best part was the item description clearly said it was a 2-pack.

I've seen an excessive number of discrepancies between Target.com and in-store merchandise as well. A couple of months ago I ran into an issue where all of our washi tape and colored masking tape did not match their item description or the product photo on Target.com. I MySupported ~10 DPCIs with a thorough explanation and waited two weeks for a response. Their solution? They changed the item description to something generic. I had to re-open the tickets and provide them step by step explanations with links to the Target.com item pages and photos of the corresponding DPCIs in-store. Another two weeks and they removed the products from Target.com.

I have much rage within me for MySupport agents' ineptitude. I'm sure they're over-worked, under-staffed, and under-trained just like the stores though.
 
Omg yesterday was the big day for our ESFS team... we went from 100 something orders to 300 but it seemed like it was more than 300... it was so much stuff. We had an opener, mid, and closer. Our opener had to stay an extra 30 minutes, i stayed an extra 4.5 hours, and we had to call the closer to come in 2 hours earlier. That still wasn't enough. We were still packing stuff for today when I had to leave at 9:00. And they were still two batches with probably 25 items in each left for today that we couldn't pick because there wouldn't of been enough time to pack them. I think if we had one more person we probably would of made it =(.
 
SIO has gone from a godsend to a bane of my existence in literally a day lol. We've had 60+ lb web only furniture sitting for the last 2 months go out by the dozens in the last week. Theres so many to the point that we have no place to put the picked crap. :mad:
 
Yeah I don't know how I feel about slapping a shipping label on an LG TV and calling it good...but it is letting us ship out tons of furniture and other large items now.

Though I bet it sucks to have to load onto the UPS truck.

Moosechives said:
SIO has gone from a godsend to a bane of my existence in literally a day lol. We've had 60+ lb web only furniture sitting for the last 2 months go out by the dozens in the last week. Theres so many to the point that we have no place to put the picked crap. :mad:
Click to expand...
Wait, they sent you items that you couldn't actually sell until this update?
 
Yeah we got two aisles worth of steel of just gigantic furniture during that one hell week that had 3 trucks of web only merch.
 

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