I'm a little nervous about going into too much detail & outing myself, but here goes:
- My store is ill-equipped for it. We have the French-door cooler and one freezer, and the layout is really awkward, so stowing orders is a PITA. Also, it's not enough storage space for the amount of orders we're getting. The cooler in particular, was pretty full after ~2 batches. (There were loads of people ordering a lot of milk; not sure if it's a pandemic thing or a Midwestern thing.)
- No one seems to want to do grocery picks. I was on leave when we went live, so I really don't know how it was handled, or what went wrong here. Currently our FF team is largely first-month seasonals and Style team... so either no one knows how to do grocery picks (?), or they're afraid (??), or they know that they're a hassle and are just avoiding them.
- For those who take pride in their metrics: I've found that grocery picks are more time-consuming than regular picks. There's usually a lot of guests over in grocery, and trying to keep a responsible distance is difficult and really slowed my process down. Add to that, the aforementioned poorly-conceived OPU room setup and my productivity felt similar to a snail's.
- As for the batches, I'm pretty certain groceries are separate only if fresh/temp-sensitive items are ordered. I spent a majority of my picking time in grocery yesterday and I know for sure I had batches where it was all dry goods, and like, one pound of butter. In my regular picks, I definitely had batches of the usual cosmetics/lawn furniture/whatever + dry goods, Gatorade, etc. So, yeah, you'll still get food & bev in regular picks.