Archived I'm being promoted to GSTL.

[Nauzhror]

Yes. Not meeting numbers will do after a period of time.

Is this time longer or shorter than the time it'd take me to be put on CA as a cashier? 😛 (I'd really love to see him fired. One of the GSA's filed a formal complaint against him today, hoping that goes somewhere, but I doubt it.)

 

[Hardlinesmaster]

I don't like it when spot afters goes great cashiers, who do work hard to get red cards.🙁

 

[APredux]

Any advice would be appreciated!

A friend of mine who used to work for the company told me that they will expand/contract your responsibilities based upon how much your ETL/STL think you can handle. I've seen GSAs whose sole responsibility was to watch the checklanes and direct traffic - to SrGSTLs who have the photo lab, service desk, food ave, starbucks, cart attendant, electronics service, the one spot, checklane pogs, fitting room, equipment maintenance requests, TLOD and LOD duties to tend to all in a single shift.

To be fair that's part of the job, that's not just random assignments of duties. If you're a SrGSTL, much like SrTL's in general, you are likely in a store with fewer ETL's, which means you have to take LOD duties. You're also still responsible for your own areas, meaning that yes, as a SrGSTL acting as LOD you not only have the front lanes, you have the entire store... at least for one shift 😉 Whereas, of course, a GSA would never have close to those responsibilities because they can't be a key carrier or LOD. They aren't even a TL.

 

[Retail Girl]

Any advice would be appreciated!

A friend of mine who used to work for the company told me that they will expand/contract your responsibilities based upon how much your ETL/STL think you can handle. I've seen GSAs whose sole responsibility was to watch the checklanes and direct traffic - to SrGSTLs who have the photo lab, service desk, food ave, starbucks, cart attendant, electronics service, the one spot, checklane pogs, fitting room, equipment maintenance requests, TLOD and LOD duties to tend to all in a single shift.

To be fair that's part of the job, that's not just random assignments of duties. If you're a SrGSTL, much like SrTL's in general, you are likely in a store with fewer ETL's, which means you have to take LOD duties. You're also still responsible for your own areas, meaning that yes, as a SrGSTL acting as LOD you not only have the front lanes, you have the entire store... at least for one shift 😉 Whereas, of course, a GSA would never have close to those responsibilities because they can't be a key carrier or LOD. They aren't even a TL.

Whenever our GSTL is LOD, there is always another GSTL or GSA running the lanes. They cannot do both during the same shift unless there is a call out or something to that effect.

 

[canibedreamin]

It's because I'm so good at driving redcards and am positive and energetic that they wanted me. lol Everyone else just kind of hems and haws about everything. Sure, I'm there to do a job... but I'm there to do it the best that I damn well can. Not everyone sees their position that way. They see it as a means to an end.

 

[Guest]

 

[APredux]

Whenever our GSTL is LOD, there is always another GSTL or GSA running the lanes. They cannot do both during the same shift unless there is a call out or something to that effect.

Yeah that would be rough. When our SrGSTL is LOD one of the GSA's runs the lanes.

 

[Cel]

My store at the end of my employment has had 1 SrGSTL, everyone else is GSAs. So outside of about 16-24 hours a week where the SrGSTL is scheduled as a GSTL, the GSAs run the front end.

As a GSA I was also guest services, the cart attendant, the brand attendant, the checklane POG team, the checklane flow team "leader," the one spot flow team, and the guy who Sbux cried to for change/help. Towards the end I was getting coached for being busy doing all of that instead of being there to speedweave and push redcards. Don't be that guy and you'll do fine 😉.

 

[Barcode]

@Cel I ran into the same problem towards the end too. Too much to do and not enough time. Get coached for not speedweaving enough, or get coached for not finishing assigned tasks. Hmmm.

 

[canibedreamin]

Well.. I got the position. So if they decide I suck, I will just get fired? That would not be pleasant.

 

[mrknownothing]

Well.. I got the position. So if they decide I suck, I will just get fired? That would not be pleasant.

They could performance you out. They could move you to another area. They could leave you at the front end. You never know.

 

[Barcode]

Well.. I got the position. So if they decide I suck, I will just get fired? That would not be pleasant.

As far as REDCards go, be sure to hold your team accountable. Will probably be your #1 metric that your success depends upon. Better to coach/performance out cashiers who refuse to try push the REDCard, than get performanced out yourself. Get those good conversion scores, and when they're not so green, show Leadership that you're making it a priority to fix.

 

[eleuthreophile]

Whenever our GSTL is LOD, there is always another GSTL or GSA running the lanes. They cannot do both during the same shift unless there is a call out or something to that effect.

They used to schedule a former sr GSTL as the only leader in the building. She usually just gave me keys and told me to take care of the lanes, and I became the defacto GSA.