Archived Is Guest Services driving you insane at your store?

[Llamanatee]

We do not have a missed coupon key. It went bye, bye.

It’s there, it’s just hidden. I found it one day trying to do it for a guest. I called the GSA and they didn’t know where it was either. I can’t remember what I hit but it eventually popped up.

Edit: unless your store was abusing and powers that be removed it. Is that a thing?

 

[Amanda Cantwell]

We tried this and got a ton of backlash from guests about us “holding onto their money and not giving it back” due to the pending charge

I always explain to guests before I do it that there may be a pending charge for 24-48 hours. If they don’t like that, I return the item and rebuy with cartwheel.

 

[gsa4lyfe]

I always explain to guests before I do it that there may be a pending charge for 24-48 hours. If they don’t like that, I return the item and rebuy with cartwheel.

Yeah we did that but a few people didn’t so it didn’t go well. As long as it wasn’t a target card or gift card I’ll just do wrong price and used the missed cartwheel for each item. It’s a pain but the right way to do it

 

[Amanda Cantwell]

Yeah we did that but a few people didn’t so it didn’t go well. As long as it wasn’t a target card or gift card I’ll just do wrong price and used the missed cartwheel for each item. It’s a pain but the right way to do it

I don’t know why we don’t have a scan missed cartwheel button

 

[Frontlanegirl]

It’s there, it’s just hidden. I found it one day trying to do it for a guest. I called the GSA and they didn’t know where it was either. I can’t remember what I hit but it eventually popped up.

Edit: unless your store was abusing and powers that be removed it. Is that a thing?

It is gone and has been for a while. I wouldn't say we abused it, more like guests who needed adjustments made for various reasons.

 

[Tessa120]

Cashiers should also be instructed to ask if the guest is using cartwheel. That way, it’s on both their minds. Too many times a guest just places their phone on the checkstand and just expects the cashier to notice it. Some communication from both would help alleviate these situations.

They’re supposed to. It’s actually in cashier core roles to ask and educate guests about Cartwheel.

I cannot imagine trying to teach someone Cartwheel while checking them out. When there's a Cartwheel offer for clothing, I need about 5 minutes to teach a person how to use Cartwheel. What it is, why you need the Target app, how to navigate the Target app to get to Cartwheel offers, the difference between category search and barcode search, how to see the alternate offers, how exclusive offers work, how to see your list and how many offers you can have on your list, how to get to your barcode, how to find the in store Target coupons and pointing out they have different barcodes, 6 uses per day, stacking Cartwheel and a Target coupon and a manufacturers coupon. How are the lines supposed to keep moving quickly when you are "educating guests"?

We tried this and got a ton of backlash from guests about us “holding onto their money and not giving it back” due to the pending charge

I always explain to guests before I do it that there may be a pending charge for 24-48 hours. If they don’t like that, I return the item and rebuy with cartwheel.

The thing is, you could be playing with someone's rent money. Someone buys something and there's something wrong with the transaction. We'll say $25 and it should have been $20. You do a return and rebuy, well they are now missing $45 from their account for 3 business days. 3 banking business days rather, if Monday is some relatively obscure holiday that banks recognize, well that's another day. What if someone needed $15 of that for enough food to make it to payday or gas or a doctor's appointment? Oops, you can't buy your kid milk or antibiotics because we are having a coupon fraud problem. What if someone had a check out that has the money in the account for it, but the return/rebuy is tying up some of the money which means the check will bounce even though the money is there. Oops, you have a $35 overdraft fee because we temporarily tied up twice as much as we are entitled to. No, that's not cool at all.

 

[Tessa120]

Lately there's one thing that is driving me nuts. A few times now I put items on hold for guests, and I mean I physically take it to GS, and GS tells the guest there's nothing on hold. Then it comes back to me as "Why did you tell them you would put it on hold and not do so?" And the item is found in the hold bin with my label still attached. Augh!!!

 

[REDcardJJ]

The thing is, you could be playing with someone's rent money.

This is exactly why I don't post void debit card receipts if I can solve their problem any other way. Fuck it, if you missed your Cartwheel I'll give it back as a missed coupon with my ETL-GE's blessing. Five dollars is not even a drop in the bucket for my store's daily sales. Obviously you need to pay attention to context (20 dollar coupon for formula or something? that's different than 5% off up & up paper plates), but at our desk we will make it right for the guest except for a few circumstances. we're AP risk 1 so we have a lot of flexibility.

 

[Amanda Cantwell]

I cannot imagine trying to teach someone Cartwheel while checking them out. When there's a Cartwheel offer for clothing, I need about 5 minutes to teach a person how to use Cartwheel. What it is, why you need the Target app, how to navigate the Target app to get to Cartwheel offers, the difference between category search and barcode search, how to see the alternate offers, how exclusive offers work, how to see your list and how many offers you can have on your list, how to get to your barcode, how to find the in store Target coupons and pointing out they have different barcodes, 6 uses per day, stacking Cartwheel and a Target coupon and a manufacturers coupon. How are the lines supposed to keep moving quickly when you are "educating guests"?





The thing is, you could be playing with someone's rent money. Someone buys something and there's something wrong with the transaction. We'll say $25 and it should have been $20. You do a return and rebuy, well they are now missing $45 from their account for 3 business days. 3 banking business days rather, if Monday is some relatively obscure holiday that banks recognize, well that's another day. What if someone needed $15 of that for enough food to make it to payday or gas or a doctor's appointment? Oops, you can't buy your kid milk or antibiotics because we are having a coupon fraud problem. What if someone had a check out that has the money in the account for it, but the return/rebuy is tying up some of the money which means the check will bounce even though the money is there. Oops, you have a $35 overdraft fee because we temporarily tied up twice as much as we are entitled to. No, that's not cool at all.

This is exactly why I don't post void debit card receipts if I can solve their problem any other way. Fuck it, if you missed your Cartwheel I'll give it back as a missed coupon with my ETL-GE's blessing. Five dollars is not even a drop in the bucket for my store's daily sales. Obviously you need to pay attention to context (20 dollar coupon for formula or something? that's different than 5% off up & up paper plates), but at our desk we will make it right for the guest except for a few circumstances. we're AP risk 1 so we have a lot of flexibility.

That’s why I always ask, especially if it’s a debit card

 

[GoodyNN]

The thing is, you could be playing with someone's rent money. Someone buys something and there's something wrong with the transaction. We'll say $25 and it should have been $20. You do a return and rebuy, well they are now missing $45 from their account for 3 business days. 3 banking business days rather, if Monday is some relatively obscure holiday that banks recognize, well that's another day. What if someone needed $15 of that for enough food to make it to payday or gas or a doctor's appointment? Oops, you can't buy your kid milk or antibiotics because we are having a coupon fraud problem. What if someone had a check out that has the money in the account for it, but the return/rebuy is tying up some of the money which means the check will bounce even though the money is there. Oops, you have a $35 overdraft fee because we temporarily tied up twice as much as we are entitled to. No, that's not cool at all.

I totally understand what you're saying, but I've only got Red Debit and I have NEVER seen this happen on my account. In fact, it takes 2-3 days for transactions to appear in my bank statement, and they come lumped together. I go grocery shopping in the morning, forget my Cartwheel and use Wrong Payment to back out the original so I can apply the offers, and then buy a frozen entree for my dinner break. It all gets lumped together into a single transaction to the bank. And sometimes, multiple days are merged. Which I'll admit did really fuck with account reconciliation when I still bothered to keep my checkbook register current.

That said, I do warn guests about that possibility before I proceed, just in case.

 

[REDcardJJ]

but I've only got Red Debit

Debit REDcard isn't a real debit card. It's basically a check. If you do wrong payment with somebody's bank debit card, it will show up as them being charged the transaction total twice. They'll eventually get their money back, but it will take a few days. That's kinda shitty if you've got bills to pay.

 

[can't touch this]

I used to have a pay card through one of my other jobs (debit) and I bought something at Target with it that was expired so I had them give me a refund back on the card. I had it set up to send me text alerts for charges and deposits to it. Almost immediately after GS processed the refund, and I mean within 5 seconds of the GS chick pushing the button, I got a text "New deposit: $4.99 TARGET". I don't get why all electronic payments don't work like that here in Anno Domini MMXVIII. It's all a bunch of ones and zeros on a computer somewhere.

 

[PackAndCry]

I used to have a pay card through one of my other jobs (debit) and I bought something at Target with it that was expired so I had them give me a refund back on the card. I had it set up to send me text alerts for charges and deposits to it. Almost immediately after GS processed the refund, and I mean within 5 seconds of the GS chick pushing the button, I got a text "New deposit: $4.99 TARGET". I don't get why all electronic payments don't work like that here in Anno Domini MMXVIII. It's all a bunch of ones and zeros on a computer somewhere.

Because the law lets them, and the bank would rather hold onto your money for the max possible time so they can hit you with fees if you overdraw.

 

[can't touch this]

Because the law lets them, and the bank would rather hold onto your money for the max possible time so they can hit you with fees if you overdraw.

gross

 

[Tessa120]

Because the law lets them, and the bank would rather hold onto your money for the max possible time so they can hit you with fees if you overdraw.

And the longer they can hold onto your money, the more money they make through short loans. Even a day long loan is enough for them to rake in a bunch of interest.