Is your store falling apart like mine?

[FlowTeamChick]

This. Overdoing it isn't worth it especially if you can't even get a "thank you" out of your efforts

The funny thing about this is that our current SD is always saying "thank you" over the walkie for the most minor things. He's taking what should be a good thing and doing two bad things with it, imo. One is making "thank you" into something cheap because it's handed out for practically everything - picking up a call, responding to a guest service requested button, collecting reshop, picking a FF order, going up to the registers, etc. etc. ETC. Some of us just roll our eyes when we hear him 20 times a shift. Okay, not that many times, but you get the idea.

Second is he's turned it into a pathetic plea for being liked. He knows TMs don't care for him, but he has no clue why, blaming it on a former TL at my store bad-mouthing him. I happen to remember that former TL and totally believe that he'd bad-mouth anyone if he saw benefit in him for himself. But he was an awful TL, so I'd likely think anything he said was either an outright lie or an exaggeration. The SD doesn't take any responsibility for the bad morale and TMs leaving, but it really is all about him.