There has to be something broken. Electronics has had a higher forecast than market and A&A more often than not these past couple weeks. Our sales goals are like nearly double what they arguably should be. I've seen high goals before, but this is nuts.
Based on last years sales, I’m assuming people got more income tax refunds last year and therefore spent more.
My store has been doing this since last May. We love it. Test store.
Easter was earlier.
Earlier Easter, tax refunds, or new game system releases last year can not account for the incredibly high sales goals Electronics has been given this year. Our sales are a little more than half of forecast each day. I think HQ has raised the goals because of Mod and Electronics is a specialty area. However, based on the guest traffic we have in the store we could not make those numbers.
Considering I watched Target Tech with 4 guests waiting and taking at least 30 minutes with each the other day, all consumer Cellular -- no thanks. I couldn't imagine doing that and trying to run electronics and answer my phone since I've read many stores haven't allocated extra hours for mobile.
Same here. It's great to have the accountability.
We’re missing sales, but I’m thinking it has to do with our remodel. People don’t want to shop here while there’s construction going on. Also late February and early March are so slow.
We have midshift double coverage. We got extra payroll for getting rid of the Mobil guy. And when there’s no phone guests there are 2 stocking the truck, etc. it’s fantastic.
If consumer Cellular had its own store it would do very well here. That's my main issue with not wanting to do mobile. There is always at least one to two people waiting for it. Oh and commission.
What’s a set schedule? I had one of those three or so years ago until they told me fuck you, you’re not a TL.
Nope. We have an opener mid and closer each working 7 hours.
That must be nice. When my store ditched MS last August we were told that there would be no extra hours. It shows, we have no time to do much. Even though 95% of our phone activations are CC that only take 20-30 minutes on average. There's some days we've had to utilize waitlist.me just for the sheer number of guests that have come in.
I feel like your story is the majority of stores that have absorbed selling and activating phones.
I don't think we've ever been quite that busy with mobile since taking over, but we've had some challenges with finding people that want to do the job. I'm a little miffed about only getting 2 or 3 extra hours of payroll weekly for being plus mobile, but it works decently well otherwise. My STL doesn't share my optimism, though. He's mentioned wanting to just turn guests away if they come in for a contract activation
Turning them away? Does he not like making money?
The way he sees it (I think) is that the hassle of contract mobile outweighs the sales gains it can provide. He also has been influenced by some of his peers whose stores have failed to roll out mobile at all.
