As an LWW our biggest thing we watch for is process. We aren't supposed to be telling anyone what to do unless you team up with your OM on making any moves. We are to audit everyone in their process and anyone who is out of process needs to be relayed to the OM. You may have an OM that let's you tell them what to do but based off the training that they have given us we are not to be telling anyone to change functions unless partnered with an OM only to point out when things are out of process.