Archived Red-Card Insanity

[mrknownothing]

It's not like there's a completely new batch of shoppers each shift;

Unless you're in a border store. We get tons of prompts for Canadian guests who won't open a Red Card because they can't use it in their own stores. Or they're only shopping at Target just this once.

 

[ZombiePanties31]

If they really want Red Cards, corporate is going to have to do something special. Right now, there's no extra incentive to sign up. If people got a free $10 gift card, or if they got 15-20% off of their purchase the day they signed up, then we might have some more takers. 5% off is practical for frequent shoppers, but not glamorous or sensational.

 

[Barcode]

Yeah the 5% today & everyday is getting stale. Needs some fresh ideas IMHO!

 

[redeye58]

This^
They need to bring back the 10% upon opening an acct & 5% for everyday shopping.
Can't tell you how many times I see a redcard in someone's wallet while they pay using another card. The few times I asked them if they wanted to use their redcard, the response was "Ehhhhh, no."

 

[Toram Jacob]

I am a Gstl at a very high volume store with a distict goal of 3% we need to average about 22 redcards a day. Its crazy it really is we have to term cashiers and other quit on redcards alone.

 

[neversaynever]

It got bad as of Sunday... i got told, "Red Cards, we need to push push push them."

Somehow I got 2 in a row - I was mortified for my guests that had to listen to the walkie report. UGH.

I'm 99% sure i'll end up getting canned over it. I'll ask when prompted, I might chat the debit card up to someone writing a check... but we still have 1/2 our guests refusing to use anything but cash at target. Today one said thanks to US, she only uses cash EVERYWHERE now. She is DONE.

We need a "declined because they have it and won't use it" button.... the declines do not give a real picture at the moment. Not at all.

I'm over it. My hours are going to drop to nil i expect soon anyway. i'm expensive up there....

 

[awbuckit]

If I got terminated because of not getting enough redcards I would sue them! Yeah, it may be in our core roles. But all you are supposed to do is OFFER it to the guest. You can't MAKE them sign up for a redcard!!! That's freakin ridiculous!!
Do ETLs or STLs get fired over that one particular thing? I think not.
Ugh. This pisses me off.

 

[neversaynever]

Our GSTL was "jokingly" (HAHAHA) asking TMs to sign up yesterday....

 

[Dreamwolf31]

Do your stores every offer you prizes for getting red cards? Sometimes the prizes are pretty good at my store, like a free movie or $10-$25 shopping "spree". Lol

 

[Toram Jacob]

Usally we do
1. Dollar spot item
2. Free starbucks
3. Lunch on us
4. 5 dollar credit
5. New release movie

 

[InvisibleGirl]

We usually do requisitions. Depends on the day and the GSTL on but usually whoever gets the first one gets a requisition from Starbucks. Sometimes they'll do $5 requisitions for every two you get.

 

[pharmlady55]

we were offered a "mini" candy bar the other day - I'm allergic to nuts!!!!! lol

 

[ZombiePanties31]

Usally we do
1. Dollar spot item
2. Free starbucks
3. Lunch on us
4. 5 dollar credit
5. New release movie

Except for the new release movie, these are all pretty rubbish prizes.

 

[Toram Jacob]

Yeah so usually we put them all in ballons for popping or hot potado or of course the pie a etl or gstl

 

[Retail Girl]

Free lunch is a nice way to save some bucks.

Does the pie-ing extend to the GSAs? If it did, I would resign my position immediately.

 

[Toram Jacob]

Yeah we would give a cashier a ticket for every redcard they get. They will write their name and place a vote for any GSA GSTL or the GE at the end of the month whoever has the most gets pied we pull tickets and whoever we pull gets to do the pieing. We had to of got 150 redcards that month

 

[Retail Girl]

Yeah, see, as a GSA, I don't make enough for that sort of crap.

 

[Toram Jacob]

Honestlt we we did it the Ge always wins then the Gstl is a close second i had a gsa with 4 votes to everyone elses 70...lol

 

[TeeBee]

Yeah, see, as a GSA, I don't make enough for that sort of crap.

I totally agree with you. My STL keeps trying to get people to dance and hula hoop and all this other foolishness for REDcards. Uh....nope, don't think so. I don't mind having fun but you're not gonna make a clown out of me. Not for what I get paid.

 

[cooljoey]

ive been a cashier for a few weeks now and i called over to tell me that i had to ask every guest even the one thats just buying gum if there saving 5% today if they say no i have to say would you like to if they say no i have to keep pestering them until they've paid and left or until they said yes. i think this is seriously stupid during orientation i was told we should have fast fun and "friendly" service you cant go from trying to force them into getting a redcard to how is your day. this is just insane.

 

[commiecorvus]

I guess the next step is telling the guests that the have to get the red card or they can't leave.

 

[redeye58]

I guess the next step is telling the guests that the have to get the red card or they can't leave.

I dunno......there's quite a few guests I can't get rid of fast enough.

 

[TeamRed]

Chain them to the registers and duct tape them and say now do you want a red card? How about now?? They nod and said yes........ I guess that is the only thing that'll work. No Target can't do that guests would be mad plus it's illegal lol

 

[Hardlinesmaster]

ck out this news article on retail credit cards:
http://www.usatoday.com/story/money...edit-cards-apr-creditcardscom-rates/13690033/

 

[pellinore]

Today our LOD was telling us to start pushing credit cards now. He also told us to try and have the guest get both s debit card & a credit card. PLEASE....I've just about had enough of this "push the RC and be sure to ask every guest every time."
I'm just waiting for that guest who's heard the "would you like to save 5% today and every day...." phrase too many times and comes over the counter and goes crazy!

Oh, I did learn that, at least at my store, the prompts have gone down significantly. Hopefully that's true with all stores.

Keep on redcarding.....we've got to make that conversion rate.....soon. arrgh! ENOUGH!! As they say on "Shark Tank"...."stop the madness!!"
An LOD asked me today if I'm asking every guest....I said that I was....and I really wanted to say "do you want me to quit now...or give a two week notice?"

I'm really hoping that our new leader at Spot will be able to take a look at how the Redcard works and how we can improve getting more cards without pissing off every guest.
Pray that the Pepsi man can fix some of our most annoying issues!

I've just about reached my limit of being told that I have to get two or three RedCards a shift. At my store, with many of my guests, they already have the RedCard if they wanted it.

I'm lucky if I can get three a week....let alone three a shift! Looks like I'll probably be "performanced out" for not getting enough RedCards. Yes, they said today that if we are not getting RedCards we'll get coached.

OK...this rant is done.....for now!!