Archived RTS batch question

[julyblues]

if I'm doing an RTS batch and accidentally close e-pick without exiting the batch first, how can I get back into it? It's no longer showing up in RTS and I know nobody else picked it up

 

[Bosch]

Just wait, sometimes they like to hang out in outerspace for a while then come back..

 

[Amanda Cantwell]

if I'm doing an RTS batch and accidentally close e-pick without exiting the batch first, how can I get back into it? It's no longer showing up in RTS and I know nobody else picked it up

Force quit Epick (press square at bottom, swipe left on epick) and wait 5-10 minutes. It’ll come back.

 

[allnew2]

if I'm doing an RTS batch and accidentally close e-pick without exiting the batch first, how can I get back into it? It's no longer showing up in RTS and I know nobody else picked it up

Or an easier fix is exit the app completely, go back to epick where is says cart not tied click on it and scan your label your flex will be the one you paused before you would pick a new order

 

[Amanda Cantwell]

Or an easier fix is exit the app completely, go back to epick where is says cart not tied click on it and scan your label your flex will be the one you paused before you would pick a new order

This doesn’t apply to RTS, which is what’s being asked... we don’t have paused batches or carts

 

[Hardlinesmaster]

It is a flex.

 

[Amanda Cantwell]

It is a flex.

Op asked about RTS. these are done in Epick but in a separate section and do not function as picking flexes.

 

[allnew2]

Op asked about RTS. these are done in Epick but in a separate section and do not function as picking flexes.

Either way to go back in one or the other batch the process is the same he needs to click on no cart tied and once he scans the labels it will take him back to where he left off

 

[IcePeasant]

Three things:
Re-enter/scan the cart name I used (usually SHP and my initials)
Or...
I usually tap between OPU, RTS, and SFS repeatedly for a minute or two and it pops up.
or..
If it still doesn’t, I force close and wait a couple mins.

 

[BleacherSeats]

Amanda is 100% correct here. In a RTS batch you never enter a clip or cart so there is nothing to scan after hitting no cart tied. Only way to get back into a RTS batch is wait the 5-10 minutes until the batch shows up again

 

[BleacherSeats]

Either way to go back in one or the other batch the process is the same he needs to click on no cart tied and once he scans the labels it will take him back to where he left off

This works for OPU and SFS batches but does not apply to RTS batches.

 

[allnew2]

This works for OPU and SFS batches but does not apply to RTS batches.

Yeah i was wrong

 

[KirbyKirbs]

I have a question regarding RTS. I was completing one the other day and there were 2 items in the bag that weren't listed in the order for the guest. I never had that happen before. I just put the items in the reshop. Should I have said something?

 

[Amanda Cantwell]

I have a question regarding RTS. I was completing one the other day and there were 2 items in the bag that weren't listed in the order for the guest. I never had that happen before. I just put the items in the reshop. Should I have said something?

I probably would have given a heads up to the GSTL, and then reshopped (that way if anyone asked, I could say GSTL told me to)

 

[KirbyKirbs]

I will do that next time. I just wasn't sure if something fishy was going on. Like maybe the person completing the OPU knew the guest and was putting in extra items. It wasn't anything that valuable though but still.

 

[Amanda Cantwell]

I will do that next time. I just wasn't sure if something fishy was going on. Like maybe the person completing the OPU knew the guest and was putting in extra items. It wasn't anything that valuable though but still.

Most likely they were part of another order and fell in

 

[BleacherSeats]

I'd guess that the team member picking actually had more than one order in the batch and didn't pay attention while bagging the items. Probably put two orders worth of items into one bag/location and tossed one of the label stickers

 

[Arainia]

The other possibility is that there were some, but not all, items cancelled from the order. (There was a scam related to that 2017 holidays.)

As I'm a GSTM, my immediate concern is that IF the guest only canceled part of their order, putting it all back could lead to a negative GE. I always (as much as anyone can say always) check in myGo to verify if anything should be left.