Ordering fixtures is always an issue to be dealt with. Are you pre-auditing (aka: hey look, there is no 4ft fencing in the store and we're going to set mini seasonal in like 2 weeks - better order some) or post-auditing (aka: alright well we were 150 zone assists short on ink aisle, better order some)? In the first example there is at least some hope of things being in on time (lead times have never been of any help when i am ordering things. ever.). Also - if it is something that might be really heavy that all stores are using - its going to be hard to get. Also - when people start subbing things - you need to make sure that they are keeping tabs on that stuff now too, because thats is how you end up running out of e v e r y t h i n g all at once, and then your whole store implodes (ok, sometimes it just seems like that...). Some items just backorder themselves until they are obsolete. I know I've received Xmas signs in the summer. Anyone ever have to replace the x-lane battery fixture? That always takes like 12-18 months to come in (seriously, the last time i ordered it, it was at the request of a GSTL who had since moved departments almost a year later when it came in). So some things do just take forever. Some things come immediately. (not like, office depot immediately, but next pallet immediately.)
I also wonder what you mean by "his orders". Like, is new stuff just piling up upon receipt? Or just making sure he is ordering things in a timely fashion? It also depends on what you are running out of. Like, one thing that is big in our store is the softlines pegs for straight bars? Because they are used so heavily by POG, and the softlines team - one team will use an amount thinking there is a lot left - then another will come through and decimate the supply. So when the first team comes back around they wonder why there aren't any since they left "enough" last time. Everyone who sets has a hand in monitoring the fixture supply level at least on the most common items. For certain things I sometimes keep a "backup amount" which also helps me to guage where the communication levels are. Just today my TL came up to me and was like "have any label holders come in?" which was really confusing because no one had mentioned that we were out of label holders, but apparently someone (more than one) had told the TL that we had been out. Also, really weird because I had a box of about 300 which I would have dipped into had anyone mentioned needing any, and immediately ordered more.
Especially with 4th quarter coming up - things might be on backorder from people "stocking up" (which I know I am on all the things we generally run out of). I know we've had some gondola parts on backorder since BTS. Also - sometimes things get cancelled. Does your signing TM have email that they check? I used to ignore them, but there have been a lot of deletes the past year. One time they deleted an order for clearance labels. It said they were "no longer available" or no longer a current item, or something ridiculous. So then I printed it out, gave it to the Pricing TL and she resubmitted and it went through. Sometimes things make sense, sometimes they don't. There is also the issue of the way they redid the TIPP order process. Now, especially for displays - if it is not in stock it won't even show up in the search results. Which is maddening. I get that backorder is frustrating but it at least lets the order end. Now they want you to check back in 1-2 weeks and order again. When its like - really, if I can't order that lamp display now you really expect me to have to the time to keep looking it up every week, and remember that number? It all depends.
If he is filing his orders then it should be pretty black and white when he is ordering things. Whenever I order things for other people they ask how long it will take. I always tell them the same thing "it could show up in a week, could show up in 6 months" because it is kind of hard to really determine. If there is something you are especially waiting on - make sure he knows how to track his order. If you go into TIPP into the Approved orders, you can click through the tabs and check the progress of your order. Usually it goes Order received, Order Acknowledged, Order Fullfilled, Shipped, Received, or something like that. It also depends on if your item is coming direct from the supplier or from a warehouse or a supplier. Straight from manufacturer will be fastest, but it depends. If you look at enough of them you can decipher what they mean (comepare fullfilled orders, to pending orders, to new orders to see differences).
ps
i think that fencing part is called something like "plexi front lip" or mmb browser lip or something along those lines. it should be on POG for CDs, backwall dvd planos, and also the kids book tiered fixture.