Starbucks Team Leaders

I would take the opp to go on your own just to talk with him & get the high points.
When your leadership next says "It's in the works" you can actually say "Oh I went by & did an observation from a guest's viewpoint, asked him about xx, yy, zz. It was very informative."
Then lay out what it takes to build a strong location.
 
I can't imagine working with just 120 hours. Your ETL needs to help you fight for your hours. There's a reason why you have them. I get 512 but that's because I'm crazy busy and I need every last hour to make sure things run efficiently. I write the schedule because I know when I need to be there for the set up, who needs to be there for the order, when I need to schedule for the DSV with my DM and when our peak hours are. No one knows the Starbucks business better than the SBTL. You are the liaison between Target and Starbucks.
 
CoquiAzul said:
I can't imagine working with just 120 hours. Your ETL needs to help you fight for your hours. There's a reason why you have them. I get 512 but that's because I'm crazy busy and I need every last hour to make sure things run efficiently. I write the schedule because I know when I need to be there for the set up, who needs to be there for the order, when I need to schedule for the DSV with my DM and when our peak hours are. No one knows the Starbucks business better than the SBTL. You are the liaison between Target and Starbucks.
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512? So you probably have 5 or 6 baristas during your peak times?
 
Xanatos said:
512? So you probably have 5 or 6 baristas during your peak times?
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Yes, we are busiest towards the afternoon into the evening so i sometimes have 7 and 4 of them are closers. I also schedule two mid shifts and a precloser to make it easier for the closing team because they get slammed.
 
Wow. I can't imagine fitting 7 people back there. We run into each other on the rare occasion that we have 3 people. What are your weekly sales like?
 
Xanatos said:
Wow. I can't imagine fitting 7 people back there. We run into each other on the rare occasion that we have 3 people. What are your weekly sales like?
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Yeah it gets crowded sometimes but we have two registers so I have two on POS, one on CBS and on on hot bar, one will be finishing and connecting, one will be constantly making sure the lobby, condiment bar are clean, as well as zoning RTD&E and the other taking care of dishes for both Starbucks and Food Ave. My weekly sales are 27k
 
This set up is supposed to be intense. How are you guys doing it?
 
CoquiAzul said:
This set up is supposed to be intense. How are you guys doing it?
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I did a bunch of prep for it, as I said earlier in this thread. Other than that, I'll have an 8 hour shift where I won't be behind the bar at all, plus one other person helping me for maybe a couple hours.
 
Found out the new etl questioned the whole team except me and asked how they like their schedules and making side comments when he had to help the baristas when they got backed up in the morning
 
So hr wasnt in to put in my notice and we got a visit from the dtl or spot so I didn't do it. Etl again questioned the barista as soon as I left to get stuff from the back room. It's like it was timed perfectly. It took everything out of me not to approach him and ask what was his issue with me. He asked the barista if she was off yesterday (knowing she was) and asked who opened and closed yesterday (knowing I opened because he said hi to me at 7:40!!!) can any one please expand to me what is going on?. He's only been here three weeks and he is literally targeting me as if I did something to his puppy.
 
Explain*.. Side note he decides to make the schedule the week the sirens eye launches... I can only imagine how that's going to be. Since he won't speak to me about important stuff like that but questions my baristas about things that aren't important. I make the schedule a certain way because that's how they wanted it. Now all of a sudden it's like I'm the evil queen. Idk how the schedule will come out, both he and hr have no idea when the sirens eye launches.
 
If I was you, I would tell him about the sirens eye launch and if he doesn't listen, go to your ETL-HR and your STL. If that set doesn't launch, the whole store will get slapped a Non-compliance by your Starbucks DM that goes all the way up to your DTL.
 
Going behind your back to talk to your baristas, taking scheduling duties away when he has NO experience & you have a major reset coming up?
Sounds like sabotage to me.
 
In regards to the sirens eye, I'm simply going to have to set it in days. I know it's not the best, but we def don't have the hours to set it. Not if hr and a inexperienced etl does it. I guess they're even taking the schedule away from the gstl making her hours come from hardlines and having some observation chart. Idk what that has to do with sb. But clearly since My sb is by the front lanes I get grouped into the front when there's only 6 people in the whole store that even know sb. They even gave sb a red card goal daily on the scheduled break list. I'm like wtf?!.. Don't u know it's the launch of the Halloween frapp?!
 
We were always told to promote the Gold card over the redcard.
Used to be strictly outlined in the franchise agreement but I guess spot's bulldozing right over that.
Guess your new guy is trying to make a name for himself; doesn't see it blowing up in his face, tho.
 
My girls said they did a red card a few weeks ago and had a line to the carts. Took 15 min to get it all done. People come to sb for coffee not to get a red card. The perk is nice but do that at the 13 registers outside of sb. I bet there were angry customers.
 
He's not benefiting anyone by trying to take control of Starbucks from you. You're the TL for a reason, if he wants to be running the show, then he can get a hat and apron and work behind the bar with the rest of you.
 
Ladida0905 said:
My girls said they did a red card a few weeks ago and had a line to the carts. Took 15 min to get it all done. People come to sb for coffee not to get a red card. The perk is nice but do that at the 13 registers outside of sb. I bet there were angry customers.
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The one or two times someone was interested in getting a redcard, I took them over to an empty checklane & processed it there.
 
How do your girls feel about all the questions he's asking?
Has he told them about his plans for hours?
He can't gut yours too much because of your TL duties; our TLs gave themselves 34-35 hrs on avg but they def powered thru their duties tho.
 
Found out he and other etls went in the sb back room and questioned the baristas if I was organizing the back room correctly even though I organized it exactly like the red wire we got and she even told him all that stuff is autoshipped.. Like seriously!?.. I'm going to leave three pal in the back room for 5 days??.. Come on!.. I told him it was an autoship a week ago. I just don't understand. They're aren't many African American team leads.. Do U think that could be it?
 

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